Consumer Related Topics 
Inside Retail
FEBRUARY 22, 2023
Discount retailer The Reject Shop says consumers are gravitating towards low-priced consumables due to inflation. The business says consumers prefer “non-discretionary low-priced consumables” ahead of more discretionary products as general merchandise sales were softer than normal. per cent to $439.7 per cent to $16.3
Inside Retail
MARCH 9, 2023
Between January 10, 2020 and November 2, 2021, the retailer admitted that its online terms of business contained “misleading statements” which illustrated that “consumers were only entitled” to a refund, repair or replacement if they notified the business within two business days of receiving a faulty product.
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Inside Retail
FEBRUARY 21, 2023
per cent, as orders were impacted by the impact of inflation on consumer spending. The post Domino’s Pizza profit slumps as inflation hits consumer spending appeared first on Inside Retail. Domino’s Pizza Enterprises said its first-half net profit fell 21.5 million on global sales of $1.97
Inside Retail
FEBRUARY 16, 2023
Specialty baby goods retailer Baby Bunting has reported a dramatic slump in its interim profits as consumers return to pre-pandemic shopping behaviours. ” Sales of consumer staples – which are more widely available across general retail – declined by 4.7 For the six months to December 26, sales grew 6.6 per cent to $254.9
Speaker: DeAnna McIntosh, Retail Growth Strategist
In 2023, we are navigating inflation and its impact on consumer spending, various lasting side effects from the pandemic, and a looming recession in the back half of the year. Companies of all sizes were forced to welcome change with open arms and surrender to total flexibility in order to be agile in the ever-evolving economic environment.
Inside Retail
NOVEMBER 27, 2022
per cent in October as consumers spent $35 billion both in-store and online according to new data from the Australian Bureau of Statistics (ABS). Australian Retailers Association CEO Paul Zahra described some “softening of sales”as inevitable as consumers encounter cost-of-living challenges. “It Retail spending increased 12.5
Inside Retail
NOVEMBER 3, 2022
At Microsoft, we break down the metaverse i nto three strategies: consumer, enterprise, and industrial. Consumer metaverse. Branded worlds & pop-up experiences for consumers to shop and interact with other customers. The post What the metaverse means for retail and consumer goods appeared first on Inside Retail.
Inside Retail
AUGUST 17, 2022
Australian businesses and consumers are encouraged to share their views on social media services as the Australian Competition and Consumer Commission (ACCC) prepares the sixth interim report in its Digital Platform Services Inquiry.
Inside Retail
JANUARY 30, 2023
It has never been more difficult – nor more important – to stay one step ahead of evolving consumer habits. There’s little doubt that marketers have another challenging year ahead as they try to grow revenue and build lasting relationships with their customers set against constricted consumer spending.
Inside Retail
FEBRUARY 2, 2023
In today’s digital landscape, consumers have quickly become the driving force of how businesses conduct their marketing and customer-facing operations. As such, it is essential that brands stay abreast of consumer expectations in order to keep up with the changing times.
Inside Retail
NOVEMBER 7, 2022
Wholesale beverage marketplace Kaddy is to restructure its consumer business into a pure-play B2B fulfilment service provider following a strategic review. The last consumer deliveries will be made by February 7. The post Kaddy to close consumer arm, focus on fulfilment for trade partners appeared first on Inside Retail.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
So, how can we take on this next, purpose-driven generation of consumers? But it would be impossible to have this conversation without acknowledging that, with each passing quarter, more and more members of Gen Z are entering the workforce and exuding an increasing economic force.
Inside Retail
JUNE 20, 2021
Lockdowns with little advance notice, panic buying, supply chain disruptions, hastily made changes to health and safety regulations, and extreme swings in consumer needs and expectations. How did they fare and how have consumers changed due to their pandemic experience? Consumers unevenly impacted. Adaptability tested.
Inside Retail
FEBRUARY 23, 2022
One recent study by ChannelAdvisor and Dynata surveyed over 1000 Australian consumers about their current shopping habits and how they expect these habits to change in the near future. Among the consumers surveyed, 49 per cent predict they will shop online in the future more than before the pandemic.
Inside Retail
MAY 15, 2022
Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. The Australian Competition and Consumer Commission (ACCC) issued two infringement notices in relation to the statements made on the brand’s returns page on February 21.
Inside Retail
MAY 15, 2022
Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. The Australian Competition and Consumer Commission (ACCC) issued two infringement notices in relation to the statements made on the brand’s returns page on February 21.
Inside Retail
MARCH 8, 2023
According to the e-commerce company’s latest Trender report, emerging innovations like ‘shoppertainment’ and virtual retailing are enabling brands to further diversify their omni channel offerings and cater to modern consumers who expect more from online retail platforms. Another driver is demographics.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
In this webinar, four commerce retail experts will discuss: What consumers want to experience more of in 2023. The cool new innovations shaping the commerce industry. The impact of social commerce in working with Gen Z and Generation Alpha. December 6, 2022 at 11:00am PT, 2:00pm ET, 7:00pm BST
Inside Retail
FEBRUARY 20, 2023
Specialty value retailer Best & Less Group has reported a slump in profits as consumer demand softened during the first half. The post Weak consumer demand dents Best & Less Group profits appeared first on Inside Retail. For the 26 weeks to January 1, sales grew 13 per cent to $324.8 million while tax-paid profit fell 31.8
Inside Retail
OCTOBER 18, 2022
Lockdowns, store closures, and increased online shopping were all part of the ‘new normal’ for consumers and retailers during the height of the Covid-19 pandemic. ACRS (Australian Consumer and Retail Studies) regularly investigates the attitudes and behaviours of Australian shoppers via our ACRS Retail Monitor.
Inside Retail
FEBRUARY 27, 2023
million as consumer behaviour adjusted in a post-Covid environment and the company wrote off a major asset. The post Booktopia’s first-half profit slip as consumer demand shifts appeared first on Inside Retail. Pureplay online books retailer Booktopia has reported a net loss of $3.9 per cent to $110.1
Inside Retail
MAY 19, 2021
In KPMG’s Responding to consumer trends in the new reality report, our research details findings from 75,000 consumer survey responses taken over four months, from May to September 2020, across 12 countries. We will explore the four key themes emerging from our research and how retailers need to respond to the changed consumer.
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But first, a little about the consumer. Finally, the white paper includes both the POPAI France and POPAI UK & Ireland Eco-Standard initiatives and shows how companies have implemented these standards in their projects. Download today!
Inside Retail
JANUARY 31, 2023
IMG has revealed this year’s Afterpay Australian Fashion Week (AAFW) program schedule, adding new consumer shows and panels with industry leaders and artists. The post Fashion Week 2023 program revealed, consumer shows added appeared first on Inside Retail.
Inside Retail
JANUARY 18, 2022
ANZ-Roy Morgan’s Consumer Confidence survey has hit its lowest since October last year during Victoria’s second wave of Covid, with consumer confidence down to 8.1 ANZ head of Australian economics David Plank said, “consumer confidence dropped 7.6% pts to the level of 97.9 – the weakest result since 1992.
Inside Retail
JANUARY 11, 2023
At least two significant forces are reshaping how and where consumers shop and their expectations of brands. Encouragingly, consumers are ready to increase participation in the circular economy. Consumers want businesses to make it more convenient to take part.” . In stark contrast, Finland is targeting 100 per cent by 2025 2.
Inside Retail
AUGUST 17, 2022
As inflation and rising interest rates start to bite and reduce consumers’ spending capacity and confidence, Australian e-commerce sales declined sharply in July. . This shows that consumers are researching online to find the product they are after before they head to a retail store to buy it. Representing 19.3 Desktop and tablet.
Inside Retail
DECEMBER 15, 2021
Consumer protection laws need a radical overhaul in order to keep step with the digitisation of retail, a new report by the Consumer Policy Research Centre has found. The online consumer experience is often curated with dark patterns, including algorithms and bundled consent,” said CPRC chief executive Lauren Solomon. “94
Inside Retail
NOVEMBER 22, 2022
Leading Australian retailers Harvey Norman, JB Hi-Fi and The Good Guys have been accused of misleading consumers with poor-value extended warranties after an investigation led by consumer advocacy group Choice. The post Choice probe finds retailers misleading consumers over warranties appeared first on Inside Retail.
Inside Retail
JANUARY 19, 2023
Recent years have seen rapidly evolving changes in all areas of consumer behaviour and there is little doubt it will continue in terms of the products and services that people want, who they want them from, and where and when they want to access them. Rather than talking about what we do when we’re out there, it’s about how it makes us feel.”
Inside Retail
MAY 2, 2021
Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.
Inside Retail
APRIL 13, 2022
The latest CommBank Consumer Insights Report revealed that 53 per cent of Australian consumers are willing to pay more to buy from purpose-led businesses. Consumers also tend to actively seek purpose-led businesses (35 per cent) and are also more likely to regularly shop at (35 per cent) or invest in them (31 per cent).
Inside Retail
APRIL 18, 2022
AR has a wide variety of potential applications, from allowing consumers to virtually try on clothes or see how products fit within their own homes, to enabling employees and designers to better explore product features. In fact, a large proportion of consumers (almost half) are at best Hesitant towards AR, or at worst actively Averse.
Inside Retail
JULY 4, 2021
Mérieux NutriSciences Australia was keen to dive further into the major food trends shifting for Australian consumers since the pandemic began, which has resulted in their latest report titled ‘What Australians Want to Know About The Food They Buy’. The findings are extremely valuable to all food-related businesses!
Inside Retail
JUNE 2, 2021
We have over a billion active consumers on our platform and around 800 million of those are in China. Lloyd said with those figures, global businesses should look for ways to attract the Chinese consumer. Study shows gamification is one of the best ways in building a good digital experience for the Chinese consumer.”.
Inside Retail
DECEMBER 7, 2022
A survey of 2,500 people by the Consumer Reference Group – reported by Energy Consumers Australia – revealed that electricity bills are set to increase by $300 for households, and $1,500 for small businesses. So, what are the implications of rising costs – in particular, rising energy costs – for retailers and consumers?
Inside Retail
APRIL 6, 2022
If the past two years have taught us anything, it’s that being available to consumers across different channels is key to your success. When asked why consumers purchased specifically from a D2C site, aside from price, the perception of a wide range and exclusive products was a key driver.
Inside Retail
OCTOBER 31, 2022
Against the backdrop of rising costs, supply chain issues and extreme weather events, more consumers are re-examining their consumption and waste habits. It reveals a window for businesses to lead, educate, and align with consumers to drive the transition from a linear to a circular economy. Consumer education and guidance required.
Inside Retail
SEPTEMBER 25, 2021
Australian consumers have the world at their fingertips and can order from all across the globe, not only from the large international e-commerce companies but also from specialist retailers – be it fashion, electronics or sporting goods. Consumers expect competitive fast order fulfilment, they want same-day delivery,” says Tomasiello. “So
Inside Retail
MAY 11, 2022
Scentre group’s figures came out on the same day as the latest consumer confidence data from Westpac shows a decline of 5.6 The post Australians return to the malls despite a plunge in consumer confidence appeared first on Inside Retail. Comparable sales of major retailers and specialty stores were up by 11.2 per cent to 90.4
Inside Retail
AUGUST 1, 2021
Thanks to its digital-first mentality and awareness of consumer trends, clients of Tryzens grow at over two-times the industry average. By now, consumers are well accustomed to targeted digital experiences. By now, consumers are well accustomed to targeted digital experiences. You can read the full report here.
Retail Focus
AUGUST 24, 2022
Ecommerce has become more widely available and accepted and, in the process, has given plenty of benefits to consumers. Today, consumers can research any product they want to buy, find electrical, travel, and betting offers , among others, and have more control over how they pay. In-Depth Knowledge. Finding Deals. Handling Issues.
Inside Retail
NOVEMBER 3, 2021
New technologies have sprung up to connect consumers at a time of increasing distance. Substack, Patreon, Discord, and Clubhouse have enabled consumers to become one-click content creators, and mind-sharers whilst connecting people globally. The possibilities for increasing consumer engagement and consumer connection are endless.
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