Aussie consumers support purpose-led businesses

Inside Retail

The latest CommBank Consumer Insights Report revealed that 53 per cent of Australian consumers are willing to pay more to buy from purpose-led businesses. Today’s consumers are very well informed and can quickly determine whether a brand is genuine about the causes they support.

Introducing the post-Covid connected consumer

Inside Retail

New technologies have sprung up to connect consumers at a time of increasing distance. Substack, Patreon, Discord, and Clubhouse have enabled consumers to become one-click content creators, and mind-sharers whilst connecting people globally. Consumers want authenticity.

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Analysis: The rise of the purposeful consumer

Inside Retail

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. This leaves the obvious question: how exactly has Covid-19 altered consumers?

Collaboration, Co-Creation and the New Consumer

Gustie Creative

Collaboration, Co-Creation and the New Consumer; Insights with Deanna Lawrence COVID-19 has permanently transformed the way we use technology to connect with others in a visual way. Most consumers likely never heard of Zoom or Team chats prior to the pandemic, perhaps other [.].

Sustainability at Retail

As part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address critical environmental issues, outlined in this white paper.

Understanding the consumer of 2021

Inside Retail

Lockdowns with little advance notice, panic buying, supply chain disruptions, hastily made changes to health and safety regulations, and extreme swings in consumer needs and expectations. How did they fare and how have consumers changed due to their pandemic experience?

Alibaba: How brands can attract China’s digital-savvy consumers

Inside Retail

We have over a billion active consumers on our platform and around 800 million of those are in China. Lloyd said with those figures, global businesses should look for ways to attract the Chinese consumer. So this is why gamification is very, very important for Chinese consumers.”.

Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. Consumers have the same rights whether they make a purchase online or in-store.

“Emotionally worn out”: Inside the minds of today’s consumers

Inside Retail

Consumers are placing a premium on the romanticised ‘village life’. Many consumers have cooled to impersonal shopping experiences and are dreaming about shopping in a way that is connected, simple, and friendly. Consumers do not want to see these things as tokens in the background.

Consumer protection laws need an overhaul for the digital age: CPRC

Inside Retail

Consumer protection laws need a radical overhaul in order to keep step with the digitisation of retail, a new report by the Consumer Policy Research Centre has found. The post Consumer protection laws need an overhaul for the digital age: CPRC appeared first on Inside Retail.

Consumer spending predictions in 2022

Inside Retail

If the past two years have taught us anything, it’s that being available to consumers across different channels is key to your success. When asked why consumers purchased specifically from a D2C site, aside from price, the perception of a wide range and exclusive products was a key driver.

Research sheds light on the Australian e-commerce consumer journey

Inside Retail

One recent study by ChannelAdvisor and Dynata surveyed over 1000 Australian consumers about their current shopping habits and how they expect these habits to change in the near future. More Australian consumers are using multiple platforms.

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Decathlon fined $1.5 million for breaking consumer law

Inside Retail

million for selling products that failed to meet Australia’s mandatory safety standards – an act in breach of consumer law. Decathlon Australia’s CEO Olivier Robinet welcomed the decision, and said they respect the work the ACCC does to keep consumers safe.

Is now the time to go direct to consumer?

Inside Retail

Of all the habits consumers have established in the past two years, some are more likely to stick than others and the uptick in online shopping is certainly one of them. This can be especially true for brands in categories such as hardware, electrical consumer goods or homewares.

How different consumers really perceive AR

Inside Retail

AR has a wide variety of potential applications, from allowing consumers to virtually try on clothes or see how products fit within their own homes, to enabling employees and designers to better explore product features. Technologies can have a lot of benefits for retailers.

Analysis: Consumers and the new reality

Inside Retail

In KPMG’s Responding to consumer trends in the new reality report, our research details findings from 75,000 consumer survey responses taken over four months, from May to September 2020, across 12 countries. Covid-19 has had a polarising effect on consumers’ finances.

Consumer Sentiment Reaches Record Low

VMS

Amid inflation worries and a considerable interest-rate hike from the Fed, consumer sentiment dropped to a new low in the University of Michigan survey which tracks it. The post Consumer Sentiment Reaches Record Low appeared first on Visual Merchandising and Store Design.

Analysis: Key takeaway from half-year results? Focus on consumer trends

Inside Retail

Brands that successfully surfed 2020’s first wave of Covid-impacted consumer behaviour changes have now learned that was the best and longest ride. There are always winners and losers with large-scale shifts in consumer behaviour, and this time is no different.

Mérieux NutriSciences releases post-Covid consumer report

Inside Retail

Mérieux NutriSciences Australia was keen to dive further into the major food trends shifting for Australian consumers since the pandemic began, which has resulted in their latest report titled ‘What Australians Want to Know About The Food They Buy’.

How wholesaler Foodbomb is taking its suppliers direct-to-consumer

Inside Retail

But, in the wake of the Covid-19 pandemic, the business opened its doors to direct-to-consumer (D2C) sales to buoy the market through periods of empty supermarket shelves. IR: How many direct-to-consumer customers have you had throughout the pandemic?

Roy Morgan survey reports sharp decline in consumer confidence

Inside Retail

ANZ-Roy Morgan’s Consumer Confidence survey has hit its lowest since October last year during Victoria’s second wave of Covid, with consumer confidence down to 8.1 ANZ head of Australian economics David Plank said, “consumer confidence dropped 7.6%

Consumer spending falls

Talking Retail

Consumer spending fell 7.2% This story continues at Consumer spending falls. Industry News barclaycard consumer confidence consumer research convenience storesin March compared to the same period in 2019, as lockdown continued, new research reveals.

Major retail chains yield to consumer pressure over facial scans

Inside Retail

A list of major retail chains that have confirmed they do not scan the faces of customers and use facial recognition technology has been published by consumer advocacy group Choice.

Mindful consumption: The next consumer trend you should know

Inside Retail

It’s easy to connect mindful consumption to buying less and that could be the case for consumers who have spent lockdown decluttering. The past two years have been the catalyst for change in many people’s lives and consumers want brands to be mindful of this.

Opinion: Do consumers really shop in the name of love?

Inside Retail

The hope is that getting consumers to love your brand will make them more loyal, purchase more frequently, and so on. Or, is it a loved brand because of how successfully it has embedded itself into consumers’ lives? The post Opinion: Do consumers really shop in the name of love?

Purebaby navigates shifting consumer behaviours

Inside Retail

According to the CommBank Consumer Insights Report May 2021, the experiences during the pandemic last year greatly impacted how consumers think, act and shop. consumer-insights. The report refers to data sourced from an online survey of 5656 consumers.

Consumer spending grows

Talking Retail

Consumer spending grew 0.4% This story continues at Consumer spending grows. Industry News barclaycard consumer confidence convenience storesin April compared to the same period in 2019 – the first growth recorded this year, new research reveals.

Consumer Confidence Lags, But Spending Stays Strong

VMS

shoppers, more consumers are gearing up to make large purchases like new homes, cars and other big-ticket items, according to a survey from The Conference Board. The Conference Board’s consumer confidence index fell to 113.8 Headlines consumer confidence

UK consumer confidence remains stable

Talking Retail

Consumer confidence remained steady at -9 in June, new research reveals. GfK’s long-running Consumer Confidence Index shows four measures of confidence rose in June in comparison to the figures for May and one measure was down.

Meet Sugar: The “anti-establishment” beauty retailer Indian consumers crave

Inside Retail

Consumers are at the heart of all we do. While multinational brands had always dominated the Indian market, their beauty products were not really suited to the skin complexion of the typical Indian consumer.

Online consumer behaviour has changed drastically. Have you?

Inside Retail

After two years of quarantining, it’s no wonder consumers are now expert digital shoppers. In fact, 55 per cent of AU consumers are shopping online more frequently than before the pandemic. The modern consumer journey. The post Online consumer behaviour has changed drastically.

Booktopia misled consumers on refunds for damaged, faulty items: ACCC

Inside Retail

Booktopia is being taken to Federal Court after an ACCC investigation found it had misled consumers about their rights in the event of receiving faulty or damaged goods. These stipulations fly in the face of Australian Consumer Law, argued ACCC chair Rod Sims.

What consumers really think about brands’ social purpose

Inside Retail

Over the past two years, many Australian consumers have reset their expectations of the brand and customer experience. Having endured the pandemic and moved by escalating social and environmental causes, more consumers want to act for the greater good and expect businesses to follow.

Consumer demand drives automation solutions in Australian supply chains

Inside Retail

Australian consumers have the world at their fingertips and can order from all across the globe, not only from the large international e-commerce companies but also from specialist retailers – be it fashion, electronics or sporting goods.

The direct-to-consumer shift: Here’s how brands can capitalise on the boom

Inside Retail

We are witnessing rapid growth in direct-to-consumer (D2C) sales by brands. In addition, we are seeing the global emergence of disruptive challenger brands with business models based on a direct-to-consumer proposition. Direct connections to end-consumers.

Lowest consumer confidence for nearly 50 years

Talking Retail

A consumer confidence monitor that has been running since 1974 recorded its lowest-ever score this month. The well-established GfK index was down to -40 for May, meaning consumers are less confident now than at any time for nearly half a century. Industry News consumer confidence

Australians return to the malls despite a plunge in consumer confidence

Inside Retail

Scentre group’s figures came out on the same day as the latest consumer confidence data from Westpac shows a decline of 5.6 The post Australians return to the malls despite a plunge in consumer confidence appeared first on Inside Retail.

The things money can’t buy: Welcome to the post-Covid luxury consumer

Inside Retail

Traditionally, the luxury consumer is an experienced global traveller and an aficionado of experiences. Before the pandemic, 20 to 30 per cent of revenues were generated by consumers making luxury purchases outside their home countries.

Consumer confidence rises to highest level in five years

Talking Retail

Results for April from its shopper confidence index show shoppers increasingly focused on quality and ‘trading-up’, This story continues at Consumer confidence rises to highest level in five years. Industry News consumer confidence igd IGD ShopperVista

How Covid-19 is reshaping the consumer

Inside Retail

The post How Covid-19 is reshaping the consumer appeared first on Inside Retail. As we closed out 2020, all data sources pointed towards households reverting to pre-Covid behaviours and a return to a more consistent and predictable purchasing rhythm.

Consumers focusing on quality, research reveals

Talking Retail

Consumer focus on quality is at its highest level recorded, driven by higher earners who have the disposable income to “trade up”, new research reveals. This story continues at Consumers focusing on quality, research reveals.

Consumer trust and food safety – more connected than ever

Inside Retail

Much of the food industry rests on trust – a sense of safety and security that has to be present if a consumer is to dare take a bite of any manufacturer’s product. They don’t want to be the contact that passes the consumer dud food, right?

UK consumers still prefer to shop in-store, poll reveals

Talking Retail

The majority of UK consumers still prefer to shop in-store following months of only being able to shop online, new research reveals. This story continues at UK consumers still prefer to shop in-store, poll reveals.