ACCC probes consumer concerns, competition in the social-media market

Inside Retail

Australian businesses and consumers are encouraged to share their views on social media services as the Australian Competition and Consumer Commission (ACCC) prepares the sixth interim report in its Digital Platform Services Inquiry.

Dell sued over misleading consumers about the cost of add-on monitors

Inside Retail

Federal Court proceedings have been initiated against Dell Australia by The Australian Competition and Consumer Commission (ACCC) for allegedly making false or misleading representations about the cost of add-on monitors at checkout.

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Retail spending increases, consumers wary as rising costs bites

Inside Retail

per cent in October as consumers spent $35 billion both in-store and online according to new data from the Australian Bureau of Statistics (ABS). The post Retail spending increases, consumers wary as rising costs bites appeared first on Inside Retail. Retail spending increased 12.5

Aussie consumers support purpose-led businesses

Inside Retail

The latest CommBank Consumer Insights Report revealed that 53 per cent of Australian consumers are willing to pay more to buy from purpose-led businesses. Today’s consumers are very well informed and can quickly determine whether a brand is genuine about the causes they support.

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

Analysis: The rise of the purposeful consumer

Inside Retail

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. This leaves the obvious question: how exactly has Covid-19 altered consumers?

What the metaverse means for retail and consumer goods

Inside Retail

At Microsoft, we break down the metaverse i nto three strategies: consumer, enterprise, and industrial. Consumer metaverse. Branded worlds & pop-up experiences for consumers to shop and interact with other customers.

Collaboration, Co-Creation and the New Consumer

Gustie Creative

Collaboration, Co-Creation and the New Consumer; Insights with Deanna Lawrence COVID-19 has permanently transformed the way we use technology to connect with others in a visual way. Most consumers likely never heard of Zoom or Team chats prior to the pandemic, perhaps other [.].

Understanding the consumer of 2021

Inside Retail

Lockdowns with little advance notice, panic buying, supply chain disruptions, hastily made changes to health and safety regulations, and extreme swings in consumer needs and expectations. How did they fare and how have consumers changed due to their pandemic experience?

Alibaba: How brands can attract China’s digital-savvy consumers

Inside Retail

We have over a billion active consumers on our platform and around 800 million of those are in China. Lloyd said with those figures, global businesses should look for ways to attract the Chinese consumer. So this is why gamification is very, very important for Chinese consumers.”.

Choice probe finds retailers misleading consumers over warranties

Inside Retail

Leading Australian retailers Harvey Norman, JB Hi-Fi and The Good Guys have been accused of misleading consumers with poor-value extended warranties after an investigation led by consumer advocacy group Choice.

How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Join Jenn VandeZande, Beth Scott, Nikki Grigsby and Levana Wang for this insightful and topical conversation on the modernization of e-commerce tech.

Consumer protection laws need an overhaul for the digital age: CPRC

Inside Retail

Consumer protection laws need a radical overhaul in order to keep step with the digitisation of retail, a new report by the Consumer Policy Research Centre has found. The post Consumer protection laws need an overhaul for the digital age: CPRC appeared first on Inside Retail.

“Emotionally worn out”: Inside the minds of today’s consumers

Inside Retail

Consumers are placing a premium on the romanticised ‘village life’. Many consumers have cooled to impersonal shopping experiences and are dreaming about shopping in a way that is connected, simple, and friendly. Consumers do not want to see these things as tokens in the background.

Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. Consumers have the same rights whether they make a purchase online or in-store.

Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. Consumers have the same rights whether they make a purchase online or in-store.

Decathlon fined $1.5 million for breaking consumer law

Inside Retail

million for selling products that failed to meet Australia’s mandatory safety standards – an act in breach of consumer law. Decathlon Australia’s CEO Olivier Robinet welcomed the decision, and said they respect the work the ACCC does to keep consumers safe.

Sustainability at Retail

As part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address critical environmental issues, outlined in this white paper.

Consumer spending predictions in 2022

Inside Retail

If the past two years have taught us anything, it’s that being available to consumers across different channels is key to your success. When asked why consumers purchased specifically from a D2C site, aside from price, the perception of a wide range and exclusive products was a key driver.

Research sheds light on the Australian e-commerce consumer journey

Inside Retail

One recent study by ChannelAdvisor and Dynata surveyed over 1000 Australian consumers about their current shopping habits and how they expect these habits to change in the near future. More Australian consumers are using multiple platforms.

Light 238

Kaddy to close consumer arm, focus on fulfilment for trade partners

Inside Retail

Wholesale beverage marketplace Kaddy is to restructure its consumer business into a pure-play B2B fulfilment service provider following a strategic review. The last consumer deliveries will be made by February 7.

Is now the time to go direct to consumer?

Inside Retail

Of all the habits consumers have established in the past two years, some are more likely to stick than others and the uptick in online shopping is certainly one of them. This can be especially true for brands in categories such as hardware, electrical consumer goods or homewares.

Analysis: Consumers and the new reality

Inside Retail

In KPMG’s Responding to consumer trends in the new reality report, our research details findings from 75,000 consumer survey responses taken over four months, from May to September 2020, across 12 countries. Covid-19 has had a polarising effect on consumers’ finances.

Asian consumers set for iPhone price shock

Inside Retail

Analysts have said Apple should brace for a weakening of demand in China, where the economy has been hurt by a series of Covid-19 lockdowns that have squeezed consumer spending. The post Asian consumers set for iPhone price shock appeared first on Inside Retail.

The Commerce Shifts Giving Power to Consumers

Retail Focus

Ecommerce has become more widely available and accepted and, in the process, has given plenty of benefits to consumers. Today, consumers can research any product they want to buy, find electrical, travel, and betting offers , among others, and have more control over how they pay.

Mérieux NutriSciences releases post-Covid consumer report

Inside Retail

Mérieux NutriSciences Australia was keen to dive further into the major food trends shifting for Australian consumers since the pandemic began, which has resulted in their latest report titled ‘What Australians Want to Know About The Food They Buy’.

Consumer spending falls

Talking Retail

Consumer spending fell 7.2% This story continues at Consumer spending falls. Industry News barclaycard consumer confidence consumer research convenience storesin March compared to the same period in 2019, as lockdown continued, new research reveals.

Activating consumer support for the circular economy, and your brand

Inside Retail

Against the backdrop of rising costs, supply chain issues and extreme weather events, more consumers are re-examining their consumption and waste habits. It reveals a window for businesses to lead, educate, and align with consumers to drive the transition from a linear to a circular economy.

How wholesaler Foodbomb is taking its suppliers direct-to-consumer

Inside Retail

But, in the wake of the Covid-19 pandemic, the business opened its doors to direct-to-consumer (D2C) sales to buoy the market through periods of empty supermarket shelves. IR: How many direct-to-consumer customers have you had throughout the pandemic?

Analysis: Key takeaway from half-year results? Focus on consumer trends

Inside Retail

Brands that successfully surfed 2020’s first wave of Covid-impacted consumer behaviour changes have now learned that was the best and longest ride. There are always winners and losers with large-scale shifts in consumer behaviour, and this time is no different.

Roy Morgan survey reports sharp decline in consumer confidence

Inside Retail

ANZ-Roy Morgan’s Consumer Confidence survey has hit its lowest since October last year during Victoria’s second wave of Covid, with consumer confidence down to 8.1 ANZ head of Australian economics David Plank said, “consumer confidence dropped 7.6%

EY UK Future Consumer Index: consumers cut back spending for Christmas as cost-of-living crisis intensifies

Retail Times

As Black Friday (25 November) approaches, the latest EY Future Consumer Index finds that nearly half of UK consumers (43%) expect to spend less over the festive season compared to 22% for the same period last year. Data Time Research EY UK Future Consumer Index

How different consumers really perceive AR

Inside Retail

AR has a wide variety of potential applications, from allowing consumers to virtually try on clothes or see how products fit within their own homes, to enabling employees and designers to better explore product features. Technologies can have a lot of benefits for retailers.

Mindful consumption: The next consumer trend you should know

Inside Retail

It’s easy to connect mindful consumption to buying less and that could be the case for consumers who have spent lockdown decluttering. The past two years have been the catalyst for change in many people’s lives and consumers want brands to be mindful of this.

Opinion: Do consumers really shop in the name of love?

Inside Retail

The hope is that getting consumers to love your brand will make them more loyal, purchase more frequently, and so on. Or, is it a loved brand because of how successfully it has embedded itself into consumers’ lives? The post Opinion: Do consumers really shop in the name of love?

Purebaby navigates shifting consumer behaviours

Inside Retail

According to the CommBank Consumer Insights Report May 2021, the experiences during the pandemic last year greatly impacted how consumers think, act and shop. consumer-insights. The report refers to data sourced from an online survey of 5656 consumers.

Consumer spending grows

Talking Retail

Consumer spending grew 0.4% This story continues at Consumer spending grows. Industry News barclaycard consumer confidence convenience storesin April compared to the same period in 2019 – the first growth recorded this year, new research reveals.

Where are Aussie consumers shopping now? Here’s what the data shows

Inside Retail

Lockdowns, store closures, and increased online shopping were all part of the ‘new normal’ for consumers and retailers during the height of the Covid-19 pandemic. Note about the research: The ACRS Retail Monitor investigates consumers’ shopping preferences and behaviour.

Barclaycard: Consumer spending in October reflected inflation rise

Talking Retail

Consumer card spending grew 3.5% rise in consumer price inflation – as the cost-of-living crunch continues to put pressure on Brits’ personal finances. This story continues at Barclaycard: Consumer spending in October reflected inflation rise.

New tracker identifies weekly consumer sentiment

Talking Retail

A new cost-of-living tracker with publicly available week-on-week data has been launched to help brands understand consumer sentiment and behaviour. This story continues at New tracker identifies weekly consumer sentiment. Industry News consumer trends Vypr

UK consumer confidence remains stable

Talking Retail

Consumer confidence remained steady at -9 in June, new research reveals. GfK’s long-running Consumer Confidence Index shows four measures of confidence rose in June in comparison to the figures for May and one measure was down.

ARA survey reveals consumer pre-Christmas spending intentions

Inside Retail

ARA CEO Paul Zahra said the forecasts assure businesses that consumers will spend in the face of rising cost pressures in the lead-up to Christmas. The post ARA survey reveals consumer pre-Christmas spending intentions appeared first on Inside Retail.

Booktopia misled consumers on refunds for damaged, faulty items: ACCC

Inside Retail

Booktopia is being taken to Federal Court after an ACCC investigation found it had misled consumers about their rights in the event of receiving faulty or damaged goods. These stipulations fly in the face of Australian Consumer Law, argued ACCC chair Rod Sims.