2022

Trivago fined $44.7 million for misleading travellers

Inside Retail

Online travel booking company Trivago has been ordered to pay $44.7 million in penalties by the Australian Federal Court for misleading consumers over hotel prices.

Aldi opens first checkout-free supermarket

Retail Focus

Aldi has opened its first checkout-free store, where shoppers will be able to pick up products and leave without queuing to pay.

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Aldi launches robotic pizza vending machine, Pizzabot

Inside Retail

Aldi Corner Store in North Sydney has debuted a first of a kind pizza-making robot vending machine, dubbed Pizzabot. The collaboration with Bondi startup Placer Robotics, will serve restaurant-grade pizzas in two minutes for a limited time.

How AI will increase your search ROI

Inside Retail

Your on-site search bar is one of the most popular ways for customers to find what they are looking for on your site. It also offers conversion rates 1.8x higher than browsing alone! However, most e-commerce businesses treat search as an infrastructure cost like web hosting.

Stop interrupting, start inspiring: 3 social commerce trends on the rise

Inside Retail

When Covid hit and physical stores closed, many retailers were left floundering, trying to work out how to maintain their relationships with customers and remain relevant in their hearts and minds. Enter the acceleration of social commerce. The role of social media is changing.

Sensory maps improve accessibility at Stockland town centres

Inside Retail

Australian property development company Stockland has created a first-of-a-kind sensory map of its shopping centres to assist customers with autism, and their families.

Kogan to enter insurance market with QBE

Inside Retail

Australian e-commerce retailer Kogan has branched into insurance through a new long-term agreement with OBE Insurance. Kogan has a number of subsidiary business divisions under its brand and this new addition will have QBE provide customers with home, motor and CTP insurance under the Kogan label.

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White paper: Joy of Shopping

Retail Focus

Following the oppression of isolation brought on by the pandemic, shopping-for-leisure in physical stores begins to replenish our essential need for real-time experiences and face-to-face interaction.

Fashion for people with disabilities celebrated at Australian Fashion Week

Inside Retail

For the first time ever, a runway show for people with disabilities will feature at Afterpay Australian Fashion Week (AAFW) in May. .

‘Passion never fails’: Why Casetify is going all in on the metaverse

Inside Retail

Back in March 2021, Wesley Ng, like much of the world, became aware of non-fungible tokens (NFTs) for the first time. “I I got a bit of FOMO,” the co-founder and CEO of Hong Kong-based tech accessories brand Casetify, said at the Marketing Pulse virtual conference last week. “So

ABS data shows a retail rebound in January

Inside Retail

Retail sales surged by 6.4 per cent in January, according to data released by the Australian Bureau of Statistics today. Sales of clothing, footwear and personal accessories also recorded a 7 per cent year-on-year increase, while sales by restaurants, cafes and takeaway services rose by 6.2

How to scale your e-commerce business

Inside Retail

Congratulations! So, you’ve managed to launch a successful e-commerce business. Now what? At EIZ, we know a thing or two about e-commerce. And that doesn’t just come from designing and developing technology solutions for the industry.

Coles launches plastic bags made from marine waste

Inside Retail

Coles supermarkets will roll out plastic bags made with 20 per cent marine waste and 80 per cent recycled plastic in stores across the country. The Marine Reusable Shopping Bag is made from recovered plastics from inland and ocean-feeding waterways, mainly in Malaysia.

Singapore sneaker reseller Ox Street to launch in Australia, NZ

Inside Retail

Singapore-based online sneaker resale marketplace Ox Street is launching a trans-Tasman expansion, opening an e-commerce store in Australia. Australia is a perfect fit for the community we want to build in the long-term,” said Gijs Verheijke, founder and CEO at Ox Street. “We

KFC Australia pilots drone-delivery service in Queensland

Inside Retail

Global restaurant chain KFC launches its first drone-delivery service, partnering with Wing, to deliver hot food direct to homes and workplaces in Logan, Queensland. .

Facebook-owner Meta to open first physical store in metaverse bet

Inside Retail

Meta Platforms is set to open its first physical store where shoppers can try out and buy virtual reality headsets and other gadgets as the company plots a course to take its highly touted metaverse mainstream.

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7-Eleven to pay $595,000 after chain misled franchisee about lease terms

Inside Retail

Convenience chain 7-Eleven must pay $595,000 to a franchisee after the Victoria Supreme Court found the franchisor had made misleading statements about the term of a franchise agreement.

Primark and Greggs to launch “Tasty by Greggs” cafe and London boutique

Retail Focus

High street bakery chain Greggs is to launch “Tasty by Greggs” cafe in Primark Birmingham opening on February 12. Both brands revealed the new partnership which is to include a fashion collection in a first-of-its-kind collaboration with Primark.

Harvey Nichols Hong Kong launches world-first NFT retail space

Inside Retail

Harvey Nichols has introduced the world’s first blue-chip non-fungible tokens (NFT) retail concept space located inside a luxury department store dubbed ‘HN NFT Vault’ at the retailer’s Pacific Place store in Hong Kong.

Retail welcomes expansion of national plastic recycling fund

Inside Retail

The Australian government has announced an additional investment of $60 million in the Recycling Modernisation Fund, bringing the total investment to $250 million.

Australian Fashion Council unveils trademark for Aussie apparel

Inside Retail

Australian fashion companies can now apply to use a special trademark certifying their products are locally created.

The importance of investing in the community 

Retail Focus

It is now widely accepted that the role of retail destinations has evolved considerably. Changes that had taken hold in the last decade have been accelerated by the pandemic and by the ensuing change in consumer habits.

Lids opens quartet of UK stores as part of international expansion

Retail Focus

US-based sports retailer Lids has opened its first four European stores – adding 234 sqm to its UK footprint. The launch forms part of a wider plan to increase the brand’s international presence, representing the first of many physical stores planned across the continent.

Bad debt blowout fuels massive Afterpay loss

Inside Retail

Afterpay, Australia’s largest buy now, pay later company now owned by US firm Block, has reported a massive pre-tax loss of $501.9 million as more and more of its instant-loan clients failed to pay their debts. . The company’s operating expenses – in particular its bad debts – ballooned out from $72.1

Inditex’s third flagship store opens at Liverpool ONE

Retail Focus

Grosvenor has announced the opening of leading international Inditex clothing brand, Bershka, at Liverpool ONE, marking its regional debut. Spanning 8,000 sq ft on South John Street, the space houses the brand’s three main lines; Bershka, BSK and Man, as well as a number of exclusive ranges.

NICCE to open first physical store on Carnaby Street

Retail Focus

Shaftesbury announces the opening of NICCE’S flagship store on Carnaby Street. The 1,400 sq ft store spans two floors and opens in Spring. It will be located on the corner of Carnaby Street and Beak Street at 57 Carnaby Street.

Melbourne Central adding new 20 stores to boost retail offering

Inside Retail

With Omicron waning out, Melbourne CBD is launching an additional 20 new stores in the coming months in order to revive its retail wing. This comes after last year’s expansion which added 20 new stores to the precinct.

Mountain bike apparel startup debuts sustainable clothing range

Inside Retail

Mountain bike apparel startup, Norman, has unveiled its first range of sustainable and ethically-produced clothing that combines “support and utility with a modern minimalist aesthetic”.

How coaching influences retail sales culture

Inside Retail

It’s time to get that great sales team of yours delivering the best possible well-rounded customer experience. Here’s the coaching framework to make that happen: Sales training alone won’t cut it anymore.

The Cheesecake Shop sold to Aussie investment firm

Inside Retail

The Cheesecake Shop is to have new owners. Aussie based investment River Capital has entered into an agreement to acquire The Cheesecake Shop Group (TCS) for an undisclosed amount from existing owners PAG Asia Capital.

How Australian designer Daniel Avakian is reimagining the runway

Inside Retail

During Afterpay Australian Fashion Week this year, prominent fashion designer Daniel Avakian’s Resort 2023 runway show was a stroke of genius. The stunning couture collection entwined with cult fiction sent a strong message to the industry: The future of fashion is physical and digital.

Retailers urge new government to keep up promises

Inside Retail

Retailers are looking to the new Labor-led government for leadership in five key areas after voters on Saturday chose a new parliamentary lineup.

Black Friday drives 5.8 per cent retail-wide sales bump in November

Inside Retail

Retail spending rose 5.8 per cent in November compared to the same period of 2020, the Australian Bureau of Statistics reported on Tuesday, while online spend, driven by Black Friday and Cyber Monday, rose 22.8 per cent.

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Research sheds light on the Australian e-commerce consumer journey

Inside Retail

The e-commerce boom of the last two years has been felt across the globe, and the Australian market is no exception.

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Australians return to the malls despite a plunge in consumer confidence

Inside Retail

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter.

Bang & Olufsen re-opens Ealing showroom following refurbishment

Retail Focus

Today, 96-year-old Danish audio brand Bang & Olufsen has announced the re-opening of its store in Ealing on Bond Street – a bustling high street destination.

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Big W launches toy recycling program through its entire network

Inside Retail

Discount department store Big W has partnered with recycling platform TerraCycle to launch a toy recycling scheme in all 176 stores nationwide. After a trial in limited stores, the retailers’ Toys for Joy program collected over 18 tonnes of old toys. The two companies say around 26.8