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Customer Engagement Related Topics 
Inside Retail
AUGUST 20, 2022
The number of touchpoints to reach them and the amount of data being generated, continues to skyrocket, which can sometimes make for a very disjointed customer engagement strategy. . How can you leverage zero- and first-party data for more cohesive customer engagement journeys?
Retail Focus
SEPTEMBER 5, 2022
There are so many sites vying for customers in every niche, and it’s getting harder for businesses to stand out. Customers know how abundant their options are, so if they don’t like what they see at a site they can quickly look elsewhere.
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Retail Times
MAY 14, 2021
By Mike Barclay, senior director of European operations for MoEngage, an insights-driven customer engagement platform. Comment In my opinion Opinion Time MoEngage
Retail Times
JULY 15, 2022
Following today’s release of Burberry’s figures for Q1, FY2022/23; Pippa Stephens, apparel analyst at GlobalData, a leading data and analytics company, offers her view: “Despite investing considerably in growing its customer base through various high-profile celebrity partnerships, community initiatives and a product refresh to appeal to younger shoppers, Burberry recorded subdued growth of £26m to £505m in Q1 FY2022/23 – just 1.4%
Retail Times
OCTOBER 11, 2021
Revolution Beauty’s fast-fashion approach to beauty sees it launch products weekly, with a highly engaged influencer and customer base involved in spreading the word.
The Retail Doctor
MARCH 22, 2021
For retail customers to let down their guard, share their desires, and get over their fears of purchasing, you must get them involved. Customer Service Retail Sales Training customer engagement
Inside Retail
JANUARY 18, 2022
However, in today’s shopping-obsessed culture, it’s also possible for brands to build their own dedicated fan base of customers who will stick by them no matter what. But for those that can, a whole new world of customer experiences await them. Create a meaningful customer connection.
VMS
MAY 3, 2021
A case study in brand loyalty is unfolding across the pond, where the Primark fashion retailer has its customers stripping down to try on its clothes, Bristol Live reports. Though the retailer is telling people to not try on its products inside the store, customers simply don’t care.
Retail Times
SEPTEMBER 13, 2022
Today the Data & Marketing Association (DMA) has published its latest report in the Customer Engagement series, ‘How to Win Trust and Loyalty’.
Retail Times
SEPTEMBER 7, 2022
While email remains the most prevalent marketing channel amongst retailers and consumers, text is on the rise, latest data from customer engagement platform Wunderkind has found.
Fashion Retail
NOVEMBER 21, 2022
Fashion, like other industries, is adapting to digital transformation by redefining customer engagement and optimizing operations across new business models with a new approach to product development where sustainability and traceability are mandatory.
Retail Focus
SEPTEMBER 28, 2022
Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.
VMS
AUGUST 16, 2022
3D AR Customizer from Reality Interactive. A tool for visualizing a product with endless customization options. Make imagination a reality with the 3D AR Customizer.
Retail Times
OCTOBER 1, 2022
Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.
Retail Times
NOVEMBER 30, 2021
New data from Dixa, a leading customer engagement platform, has today revealed that brands are struggling to meet evolving consumer demands and expectations in the realm of customer service.
Retail Times
JUNE 22, 2022
The average Brit has four ‘shoppable devices’ in their home – with over a third of people (36%) regularly relying on online stores – according to new research from customer engagement specialist Emarsys. Data Time Research Emarsys
Inside Retail
AUGUST 8, 2022
As pressure increases on marketing teams to deliver offers and messages that drive the customer relationship, we are incredibly proud to be recognised for our strong ability to execute for our customers. Manage data ethically and secure to satisfy end-customer privacy concerns.
Retail Times
JUNE 21, 2022
Customers expect personalisation during every brand interaction — but they don’t trust brands to keep their personal data secure and to use it responsibly. That’s the dilemma companies everywhere are currently facing, according to new data from Twilio, the leading customer engagement platform.
Talking Retail
OCTOBER 3, 2022
The platform provides a comprehensive insight into ‘reduced to clear’ stock, wastage, store compliance, redistribution, and customer engagement.
Inside Retail
AUGUST 10, 2022
She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. Adore Beauty Group CEO Tennealle O’Shannessy is to step down prompting a global search by the company’s board for a replacement.
Retail Times
APRIL 15, 2022
Cheetah Digital, a leading cross-channel customer engagement solution provider for the modern marketer, has announced it has strengthened its partnership with Castorama, part of the British DIYgroup Kingfisher, to rapidly scale its customer loyalty strategy.
Inside Retail
FEBRUARY 15, 2022
million with the active customer base increasing 13 per cent to 876,000. Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Pureplay online retailer Adore Beauty has reported positive sales momentum in the first half of the financial year.
Retail Focus
JUNE 6, 2022
MoEngage , the insights-led customer engagement platform, today announced that it has raised USD $77M in Series E funding. Connecting with our customers in a meaningful way is a key part of our success as a business.
Retail Times
MARCH 15, 2022
Mobile has risen up the ranks during the course of the pandemic, to take the top spot over email as European shoppers’ preferred choice of communication from brands and retailers during their omnichannel buying journeys, the latest research from insights-led customer engagement platform, MoEngage, revealed. Data Time Research MoEngage
Retail Times
DECEMBER 17, 2021
AS Watson, the world’s largest international health and beauty retailer, leverages AI solution to deliver O+O (Offline plus Online) customer experience.
Inside Retail
DECEMBER 2, 2021
But the game has changed and brands like Quay are now keeping customers engaged with on-trend, affordable eyewear that can be easily mixed and matched with their wardrobe on a regular basis.
Retail Times
JULY 11, 2022
That’s according to a new study conducted by customer engagement platform, Emarsys. Millions of shoppers could abandon their carts this Amazon Prime Day, with one in ten UK consumers (10%) deserting purchases when offered an overwhelming level of choice. Retail News Retailer News Emarsys
Retail Times
JUNE 23, 2022
The personalisation gap is growing as UK retailers’ accelerate their efforts to keep up with the new digital-first demands of shoppers in their omnichannel buying journeys, the latest research from insights-led customer engagement platform, MoEngage, shows.
Inside Retail
NOVEMBER 14, 2022
So how can physical retail stores replicate the experience and deliver an equally personalised interface for customers? This is driving a growing expectation of exceptional customer experiences in-store, says Hanns, including demand for services such as click-and-collect, and endless aisles.
Retail Times
AUGUST 3, 2021
Clarks, the international shoemaker and footwear retailer, has partnered with leading performance marketing engine Wunderkind (formerly BounceX), to enhance its digital targeting and personalisation strategies, resulting in improved customer engagement and increased digital revenues.
VMS
NOVEMBER 10, 2022
which specializes in customer engagement. Leveraging automation is absolutely critical to fill workforce gaps and create a connected customer engagement strategy of humans and bots,” says Jenni Palocsik, Verint’s vice president, marketing insights, experience and enablement.
Retail Focus
SEPTEMBER 7, 2022
The work we do to drive customer engagement through events, pop-ups and collaborations gives brands confidence to continue to invest in this key national destination, maintaining and growing our relevance as customer habits change.”.
Inside Retail
MAY 2, 2022
Airport retailers are welcoming data technological innovation to improve customer engagement,” Ray said. Asia Pacific’s airport retail market is projected to grow to US$33.8 billion by 2026, driving the global market to $63.4 billion thanks to a compound annual growth rate of 7.8
Retail Times
OCTOBER 5, 2021
Dreams, the UK’s number one specialist bed retailer, has joined forces with Netcall, a leading provider of low-code and customer engagement solutions, to elevate its customer service offering by delivering a seamless experience across all its service channels.
Inside Retail
MARCH 7, 2022
For the first time, we are seeing more customers engaging with our brands via the website or app than in our brick-and-mortar stores,” said Claire Smith, director of EndeavourX.
Retail Focus
NOVEMBER 29, 2022
These include enhanced customer experience through more dynamic and accurate pricing and promotions, as well as enriching the experience at the shelf-edge with product information, rich content and displays to drive customer engagement, something shoppers are increasingly demanding.
Retail Times
JUNE 1, 2022
MoEngage, the insights-led customer engagement platform, today announced that it has raised USD $77M in Series E funding.
Retail Focus
AUGUST 4, 2022
Pre-pandemic, engagement with global environmental issues was mired in a false sense of security and widespread apathy. Brands were unsure how to authentically drive their environmental agenda, and customer engagement was hampered by sporadic profiling.
Retail Focus
MAY 25, 2022
Frasers Group has this week committed to open a new 8,500 sq ft Sports Direct store at Affinity Devon , the 100,000 sq ft outlet scheme in Bideford. The news underlines the confidence in the Global Mutual managed scheme from the occupier community. This letting follows the opening of Quba and Co.
Retail Minded
SEPTEMBER 19, 2022
Sessions on the agenda include: Mysteries Unveiled: Lessons in Marketing, Customer Engagement & How to Win More Sales. Yelp 101: Best Practices to Boost Your Profile Page, Manage Customer Reviews, Combat Negative Reviews & More. Lexington, Ky. –
Retail Times
JUNE 21, 2021
The initiative will also consolidate three previously separate reporting locations into one central Qlik hub, creating efficiencies that will give employees back essential time to increase customer engagement and satisfaction. Qlik® has announced that Urban Outfitters, Inc.
Retail Focus
DECEMBER 8, 2021
The report highlights the vital role customer loyalty programmes have played throughout the Covid-19 crisis, and how the pandemic-induced acceleration of eCommerce looks set to usher in a wave of brand loyalty innovation over the next three years.
Inside Retail
FEBRUARY 22, 2022
We continue to drive strong demand for space in our Westfield Living Centres from existing and new businesses who are focused on growing their customer engagement and optimising their most productive stores with us,” Allen said in a results statement.
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