Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 McKinsey & Co stated in mid-2022 that social commerce comprised more than 13 per cent of China’s total e-commerce sales. All of which is to underscore that social commerce is big, and growing exponentially. trillion ($1.9

Social Media 264

Social Media Beauty and Health Engagement Shopping 264

Retail Focus

FEBRUARY 7, 2024

In 2024, the landscape of customer engagement tools plays a pivotal role in elevating marketing performance. When selecting the most suitable tool for your needs, it’s crucial to consider key factors: Cost efficiency: Ensure that the tool is cost-effective for effectively reaching and engaging your target audience.

Customer Engagement 130

Customer Engagement Engagement Marketing Flow 130

Retail Focus

DECEMBER 6, 2024

Direct and Personalized Communication Email marketing with the help from Mailchimp alternatives , allows retailers to communicate directly with their audience, bypassing algorithms and platform restrictions that often limit visibility on social media or other channels.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

MAY 29, 2025

Dissh has had one of the most successful rebrands in the Australian retail landscape from a standalone multi-brand boutique in Brisbane to a global social media-phenomenon. Early sell-throughs and customer engagement in key markets are encouraging and help to shape conversation around future strategy.

Expansion 182

Expansion Boutique Social Media Form 182

Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. Growing numbers of consumers cite social media channels as their preferred means of product discovery.

Social Media 246

Social Media Tailored Engagement Consumer 246

Inside Retail

JANUARY 21, 2025

This typically raises incremental spending, promotes omnichannel shopping behaviours, increases customer engagement, and drives brand loyalty. Trend-proof gifting: As social media trends cycle faster than ever before, gift cards eliminate the risk of giving an out-of-trend or unwanted gift.

Gifts 130

Gifts Social Media Consumer Customer Engagement 130

Inside Retail

MAY 7, 2025

To address this, we introduced a diverse range of budget-friendly products and enhanced our loyalty program (PF Perks) to reward repeat customers. These strategies helped us maintain customer engagement and loyalty during a challenging year. IR : What are your top priorities for Personalised Favours in 2025?

Gifts 147

Gifts Social Media Flow Customer Engagement 147

RetailMinded

SEPTEMBER 30, 2023

Welcome to the world of crafting a unique brand identity and customer engagement in retail. In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. Then we’ll wrap it up and combine all the insights we learned.

Customer Engagement 96

Customer Engagement Engagement Tailored Color 96

Inside Retail

OCTOBER 5, 2021

Talkdesk Research found that 81 per cent of retailers currently hold agents accountable to KPIs that include new revenue generated, but within five years, nearly nine in 10 say that agent KPIs will include agent influence on future relationship growth with a customer.

Social Media 246

Social Media Customer Engagement Engagement Management 246

Inside Retail

JANUARY 1, 2025

Social listening: monitor mentions of your brand across social media channels for unfiltered insights into what customers loved and where they struggled. Acting on this feedback demonstrates to customers that you value their input and are committed to continuous improvement.

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Inside Retail

APRIL 19, 2024

IR : You seem to have an amazing ability to leverage social media and partnerships to drive growth. AC: Social media is my passion. I understand what our customer wants to see, and I create concepts before they become saturated. What’s the secret to your success? I really really love it.

Social Media 246

Social Media Strategy Engagement Customer Engagement 246

Inside Retail

APRIL 15, 2025

JB Hi-Fi makes sure its brand looks and feels the same whether customers are shopping on their website or in a store. JB maintains a clear brand voice and visual identity across all platforms, from its website and social media to store layouts and advertising campaigns.

Social Media 217

Social Media Target Market Tailored Advertising 217

Inside Retail

AUGUST 27, 2023

By personalising your campaigns, automating your follow-up, and communicating to customers in the post-sale stages, you’re building a two-way relationship with your customers. There are plenty of ways you can optimise your customer engagement this BFCM. Get in front of your customers (or in their pocket).

Strategy 243

Strategy Customer Engagement Social Media Engagement 243

Jahabow

OCTOBER 21, 2024

Businesses implementing these models will have a greater chance of securing repeat business and deepening customer engagement. In 2025, social commerce will continue to rise as consumers turn to social media for entertainment and shopping.

Social Media 72

Social Media Visual Merchandising Display Consumer 72

Retail Bound

AUGUST 21, 2024

After all, it’s the loyal customers who will keep coming back and serve as brand advocates for your product. But with so many other startups vying for attention in the market, how do you stand out and engage with your customers in a meaningful way?

Customer Engagement 52

Customer Engagement Engagement Strategy Social Media 52

Retail Focus

JUNE 16, 2023

Moreover, brands could encourage customers and visitors to actively participate and share their experiences through social media. This scarcity creates a sense of urgency and exclusivity, driving customer engagement and brand loyalty. It has designed popup stores with Instagram-worthy moments in mind.

Social Media 265

Social Media Artistic Fashion Display 265

Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Efficiency redefined.

Social Media 279

Social Media Light Reimagine Engagement 279

Inside Retail

DECEMBER 12, 2024

Did certain channels, such as email marketing or social media, outperform others? Dont be afraid to ask your media agency for detailed data. Did customers engage with product recommendations, or were they ignored? Building loyalty programs Loyalty programs are an effective way to keep customers engaged year-round.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Retail Focus

JANUARY 2, 2025

Breaks explained: AI has really started to come into its own to capture and utilise customer data, to deliver an increasingly personalised service and experience. Social media also continues to influence purchasers and provides a channel to deliver their increasing demand for authenticity in storytelling.

Balance 163

Balance Consumer Engagement Marketing 163

Inside Retail

FEBRUARY 20, 2024

1 Embrace omnichannel commerce This year, a seamless, integrated customer experience is paramount. Embracing omnichannel commerce ensures that your customers can transition effortlessly between various touchpoints, whether it’s your website, social media channels, mobile app, or brick-and-mortar store.

Tailored 246

Tailored Social Media Strategy Target Market 246

Retail Focus

SEPTEMBER 28, 2022

Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.

Engagement 130

Engagement Customer Engagement Social Media Strategy 130

Inside Retail

FEBRUARY 17, 2022

Since the pandemic started, retail brands have been forced to make the shift to digital at warp speed – prioritising a major shift towards online purchases, customer engagement and social amplification in order to maintain relevance in this brave new world.

Social Media 231

Social Media Fashion Strategy Engagement 231

Retail Focus

AUGUST 6, 2024

While shoppers’ spending signals might be giving retailers the impression they have become lapsed customers, 53% say that, despite buying less from the brands they love, they still engage with them by viewing new products, watching or reading brand content and following on social media.

Fashion 148

Fashion Consumer Social Media Engagement 148

Inside Retail

FEBRUARY 20, 2025

Matilda quickly became Staxs creative catalyst, bringing her business acumen and strategic thinking to the brand, where her influence shaped everything from product design to customer engagement, particularly in developing its womenswear. Were going to have a completely new presentation of how we do social media, Matilda explained.

Fashion 147

Fashion Engagement Expansion Space 147

Retail Focus

NOVEMBER 22, 2023

Furthermore, I assess their impact on the visibility of a brand, customer engagement, and overall success. Social Media Buzz: Luxury pop-up stores become social media sensations during the Christmas period.

Social Media 163

Social Media Gifts Jewelry Shopping 163

Inside Retail

NOVEMBER 24, 2021

Taking customer-first to the next level. This level of customer engagement is standard for LSKD, which takes the phrase customer-first to a whole other level. Earlier this year, the brand started a closed group for its customers on Facebook, and it already has over 38,000 members.

Social Media 130

Social Media Engagement Customer Engagement Marketing 130

Inside Retail

JULY 31, 2024

A cross-channel CX platform enables retailers to deliver consistent and engaging campaign messages across all customer touchpoints. By integrating channels such as SMS, WhatsApp messaging, web and app push notifications, social media, and on-site personalisation, retailers can create a unified and cohesive customer experience.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

RetailMinded

SEPTEMBER 19, 2022

Steph Bechard, Retail Social Media Strategist, Crystal Media. Sessions on the agenda include: Mysteries Unveiled: Lessons in Marketing, Customer Engagement & How to Win More Sales. How Independent Retailers are Driving Sales & Profits with Social Media.

Social Media 98

Social Media Flow Customer Engagement Engagement 98

Retail Focus

APRIL 4, 2024

Luxury brands aim to create a customer experience that is seamless and consistent across physical stores, online platforms, mobile apps, and social media. Luxury brands prioritise the customer experience in their digital transformation efforts. Modern luxury marketing relies on the omnichannel experience.

Social Media 148

Social Media Strategy Balance Engagement 148

Inside Retail

JANUARY 17, 2023

The company is relying on a “strong program of brand activations” through the Lunar New Year period to boost sales, supported by pop-ups and social media driving customer engagement, including outerwear. By category, outerwear sales grew at a rate in the high single digits outside Mainland China, along with accessories.

Social Media 130

Social Media Customer Engagement Accessories Accessories 130

Inside Retail

JULY 11, 2023

Now, by adding a larger focus on social media into the mix, Rive Gauche is reaching a new audience. “We We are attracting a much younger crowd now, it used to be only the over 35 demographic, but now we are getting more traction on social media, so it’s great that we are connecting to a much broader audience,” she enthused.

Reimagine 130

Reimagine Social Media Customer Engagement Management 130

Retail Focus

AUGUST 25, 2024

Thus, this class of personalization improves customer engagement and boosts the probability of repeat purchases, thereby strengthening brand loyalty. Enhanced Customer Experience: Chatbots enhance the shopping journey. Enhancing Customer Engagement Through Technology Digital tools have transformed retailer-customer interactions.

Consumer 130

Consumer Customer Retention Customer Engagement Engagement 130

Inside Retail

JULY 12, 2021

For example, you may want to verify a customer’s identity if they log in with a new device or place an order above a certain value. Using social media logins is one way to avoid your customers’ needing to remember another email/password combo, in turn making your service easier and more appealing.

Social Media 147

Social Media Perspective Customer Engagement Art 147

Inside Retail

JANUARY 2, 2024

You can also spur customers to share their experiences with your brand and shopping experience on social media, perhaps incentivising such posts with a coupon that can be put towards future purchases. Develop automated email campaigns triggered by specific customer actions, like browsing a product without purchasing.

Strategy 130

Strategy Marketing Social Media Engagement 130

Inside Retail

APRIL 27, 2022

This suggests that retailers should be offering more inspiration and product discovery opportunities across multiple channels in order to catch the increased volume of customer engagement. Direct brand shoppers are more likely to fall into a younger age group, many of whom are discovering their desired products via social media.

Social Media 130

Social Media Consumer Engagement Shopping 130

Retail Focus

JUNE 22, 2023

Consumer demands for curated ads from trusted brands is prompting retailers to tap retail media opportunities and open up new revenue streams from monetising their first party audiences, according to the latest research from ADvendio , the leading omnichannel advertising solution provider.

Curate 130

Curate Consumer Advertising Social Media 130

VMS

NOVEMBER 10, 2021

It can be further defined as the impact of every customer interaction from the welcome mat at the front entrance, and the character of the in-store sales associates, to website navigation and content on social media. Is there a business that wouldn’t benefit from an enhanced customer experience?

Social Media 98

Social Media Customer Engagement Visual Merchandising Engagement 98