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Navigating the fine line between AI, personalisation and engagement

Inside Retail

Armed with a huge depth of knowledge about an individual customer, from their browsing behaviour to their purchase patterns, both human and AI-powered agents can deliver exceptionally personalised service. Data analytics and AI can also detect wider patterns in customer data to predict how an individual customer might behave in the future.

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Using AI workforce tools can boost margins, inspire staff, satisfy shoppers

Inside Retail

Better still, such an approach can boost the bottom line: Zebra’s research shows that retailers using intelligent labour forecasting to optimise staffing to customer traffic can boost their sales margin by up to 2 per cent. Zebra’s Workcloud is split into three solutions, (each formerly branded Reflexis).

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E-commerce sales fall as cost-of-living pressures hit consumers

Inside Retail

According to new figures from global e-commerce and marketplace accelerator Pattern , online retail sales in July across Australia declined by 34 per cent compared to the same period last year. About the author: Merline McGregor is GM at Pattern Australia. Search engines. For more information, visit: [link] or email au@pattern.com.

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Why the return of overseas tourists won’t help retail bounce back – yet

Inside Retail

We need to be mindful that it will take years for international travel patterns to return to anywhere near pre-pandemic levels, but we expect there to continue to be a strong appetite for Chinese tourists to visit Australia,” Zahra told Inside Retail.

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How Converse innovation VP learned it can make shoes out of almost anything

Inside Retail

In line with consumer preferences, retailers of all sizes are increasingly seeking to transition from a linear to a more circular business model. The pressure is on for these brands to establish policies and strategies that reduce waste, promote sustainability, and extend the lifespan of their products.

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Three ways online grocers can win, and retain, customers post-pandemic

Inside Retail

These products often include top sellers, items on promotion with limited quantities, or products impacted by unusual demand patterns. The moment of delivery or pick-up is an important customer interaction point that can be a significant factor in building loyalty and converting neutral customers into promoters.

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Forbo’s Modul’up range distills Edinburgh Gin brand identity

Retail Focus

In line with Edinburgh Gin’s brand guidelines, it was important that the shop was colourful and that the colours used helped to evoke thoughts of the botanicals used in the gin distilling process.”. We also wanted to display the products in a zoned fashion to make purchasing easier for customers. “In

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