Inside Retail

JULY 18, 2024

Retailers are responding to rising shopper expectations by demonstrating value in new ways and many are focused on customer retention (63 per cent), customer acquisition (62 per cent) and marketing and advertising (61 per cent).

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Inside Retail

APRIL 20, 2022

The group has also registered ‘strong’ overall customer retention during the quarter with 47 per cent of marketplace revenue coming from repeat purchases – the highest level since the company was founded. Operating EBITDA was $4.5

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Shopping Customer Retention Artistic Engagement 246

Inside Retail

JUNE 27, 2023

“Whilst inflationary pressures have played into our profitability in the short-term, our long-term growth plans remain on track, and we will continue to prioritise providing exceptional value across each of our brands as a primary driver of customer retention and engagement.”

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Inside Retail

AUGUST 28, 2022

Company CEO Tennealle O’Shannessy said the higher proportion of returning customers highlights the future potential for the brand’s business.

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Customer Retention Expansion Line Management 246

Retail Times

MAY 31, 2022

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

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Customer Retention Promotion Shopping Consumer 52

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey.

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Marketing Customer Retention Strategy Planning 290

Inside Retail

JULY 14, 2021

“In the past year we’ve experienced first-hand the wave of customers flocking online to buy wine during the Covid-19 crisis. But more importantly we have seen these purchasing behaviours endure post lockdown… we can see [our] strategy producing impressive customer retention figures.”.

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Inside Retail

MAY 27, 2024

Nailing each stage of the delivery journey The research identifies a close link between the delivery experience and customer retention. The results of the survey – which we conducted together with Inside Retail – are now available in a new research report.

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Inside Retail

NOVEMBER 11, 2022

According to the NRA’s Consumer Sentiment Report, over half of respondents said that the biggest barrier to customer retention was bad customer service, followed by out-of-stock items and long queues. Anything a brand can do to facilitate that will go a long way in building customer retention.

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Customer Retention Shopping Consumer Planning 130

Inside Retail

APRIL 28, 2022

Its active customer base grew by 7 per cent to 880,000 with customer retention remaining strong at 47 per cent. Based on unaudited accounts for the three months to March 31, the brand’s revenue rose 9 per cent to $42.7 The company’s mobile app accounted for 10 per cent of its revenue.

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Customer Retention Marketing 130

Inside Retail

MAY 5, 2022

Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel in the customer journey. . o n Facebook tracking and user fragmentation, especially with the rise of TikTok.

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Customer Retention Advertising Social Media Strategy 147

Scrube

JANUARY 23, 2024

One of the most effective strategies to achieve this is through customer reward programs. These programs, designed to offer incentives for repeat business, have become a proven path to customer retention. But what is it about these programs that make them so effective in building customer loyalty?

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Customer Retention Strategy Shopping Design 52

Inside Retail

MAY 8, 2024

.” – Dr Kevin Argus Flow-on from a more transparent supermarket sector “There is a common theme of transparency in the recommendations. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

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Inside Retail

APRIL 30, 2023

“These initiatives support customer retention and deliver higher, more frequent average orders,” she continued. Morton said the company’s revenue improved throughout the quarter, with the mobile app and loyalty program, and leveraging additional opportunities to drive adoption and sign-up.

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Management Customer Retention Planning 130

Inside Retail

FEBRUARY 26, 2024

Retailers can transform returns into a powerful customer retention tool by embracing diverse, in-person return options, addressing rising returns, and prioritising transparent policies. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

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Social Media Customer Retention Strategy Consumer 130

Inside Retail

DECEMBER 3, 2023

Improved customer retention – by targeting a high-propensity audience with relevant and engaging content, you can improve customer retention. This means that advertising spend is more likely to result in a positive ROI.

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Customer Retention Advertising Engagement Promotion 130

Retail Focus

AUGUST 25, 2024

Moreover, loyalty programs have evolved with digital technology, becoming more sophisticated and personalized, which increases customer retention and value over time. These platforms also provide valuable feedback and insights into consumer preferences, enabling retailers to quickly adapt and personalize their offerings.

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Consumer Customer Retention Customer Engagement Engagement 130

Inside Retail

NOVEMBER 15, 2021

CIMET, a white-label platform that compares services and prices from multiple retailers, is dedicated to helping brands diversify by creating user experiences that significantly improve customer retention.

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Customer Retention Marketing Engagement Consumer 246

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

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Customer Retention Engagement Advertising Consumer 221

Inside Retail

SEPTEMBER 6, 2021

Weber attributed the business’ impressive retention rates in part to the continued innovation of his team, including the launch of ready-to-heat meals earlier in 2020. “[Our] Our] numbers are very strong and customer retention is extremely high, even as the impact of the pandemic has begun to decrease across Australia,” says Weber.

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Customer Retention Marketing 130

Inside Retail

APRIL 19, 2024

“That community and making the customers feel welcome when they purchase from you on when they engage with your brand is super important,” she added While new customer acquisition is important the industry experts at Retail Fest were more concerned with customer retention and cultivating a brand community.

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Customer Retention Marketing Consumer Engagement 130

Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.”

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Planning Customer Retention Social Media Marketing 290

Inside Retail

AUGUST 7, 2021

Customer retention rate. Customer retention rate (CRR) is a foundational metric for retail marketers. CRR can help retailers determine how effective their marketing strategies (such as loyalty programs) are with attracting new customers versus keeping the ones they already have.

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Customer Retention Engagement Customer Engagement Strategy 130

Inside Retail

MAY 19, 2024

Beyond his deep understanding of the Asian retail market, Réthoré believes his experience using CRM (customer relationship management) to drive customer retention and acquisition at Nespresso was a major factor in his appointment. “When you are in Guangdong, for example, in summer, you want a dry oil.”

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Inside Retail

FEBRUARY 8, 2022

Encouragingly, Emarsys’ Power to the Marketer research found 46 per cent of retailers are turning to more web personalised technologies this year which will play a major role in customer experience, CRM, and customer retention.

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Inside Retail

FEBRUARY 26, 2024

But if they can weather the storm through prudent stock management, the correct pricing and promotional strategy, high levels of staff and customer retention, a more engaged and cohesive team and a better understanding of consumer preferences, retailers will be better placed to take full advantage when the tide starts to turn.

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Customer Retention Strategy Consumer Promotion 147

Retail Focus

JUNE 28, 2022

These are online-only events (that may be broadcast from your in-store location) designed to publicise a sale, launch a new product, or increase customer retention. If you work in retail marketing, you are probably already familiar with the concept of virtual retail events.

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Customer Retention Art Display Concept 130

Inside Retail

MARCH 28, 2022

So rather than spending the energy and dollars nurturing your customer base, you’re having to go and find new customers to replace them (and then some more if you want to continue to grow) – eek! The flipside is customer retention – which again is reflective of your overall business. No metric is an island.

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Inside Retail

JANUARY 24, 2024

With a strong base of existing fans and the constant increase in new customers, retention is one of our important KPIs. This is why Bata had to invest in more digitally transformed marketing technologies, high-performance merchandising tools and machine-learning software to optimise its inventory management too.

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Social Media Customer Retention Visual Merchandising Merchandising 130

Inside Retail

OCTOBER 5, 2023

Customer experience Man hopes that the collaboration will boost customer retention and loyalty. He believes it will enable DFI to cater to a broader spectrum of customers; from those confined to their homes to individuals who value the convenience of home delivery.

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Beauty and Health Customer Retention Shopping Balance 130

Trade Show Booth Companies - Trade Group

SEPTEMBER 5, 2023

Whether aiming for new customers, product introductions, or customer retention, the show provides a cost-effective and impactful approach to connecting with desired hospitality buyers.

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Location Social Media Customer Retention Target Market 52

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. Outsourcing website development to professionals ensures that your online store is visually appealing, functional, and optimized for a seamless user experience.

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Social Media Customer Retention Management Engagement 130

Inside Retail

MARCH 14, 2023

He feels it’s better to build an ‘advocacy funnel’ which focuses more on customer retention. Mahmood also observed that brands should use more micro-influencers to promote brand advocacy in the APAC region. The post Here’s what retailers need to know about social media use in Apac: Report appeared first on Inside Retail.

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Social Media Customer Retention Marketing Consumer 130

Inside Retail

MARCH 7, 2023

“Through prioritising diversity and inclusivity, community involvement and rebranding as a socially conscious business, retailers can clarify their brand identity to consumers, driving brand loyalty, customer retention and a consistent customer experience, ” Tang concluded The post APAC customers are becoming more discerning and demanding: WGSN’s (..)

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Inside Retail

SEPTEMBER 4, 2022

That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. .

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Hunton Andrews Kurth

MARCH 27, 2023

The restraints on cancellation procedures may have an even greater impact on customer retention. While the rule does not prohibit free or reduced-price trials to entice consumers to sign up, it may limit the effectiveness of such promotions.

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Customer Retention Pattern Consumer Strategy 59

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

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Social Media Customer Retention Engagement Promotion 52