Inside Retail

MARCH 6, 2025

Enhancing brand reputation and customer loyalty Todays consumers are loyal to brands that stand for something bigger than just their products. By integrating Made in Green into their sustainability strategies, retailers can build trust and loyalty with conscious shoppers who value transparency and ethical business practices.

Customer Retention 221

Customer Retention Consumer Tailored Marketing 221

Inside Retail

MAY 13, 2024

Amid significant shifts in shopper buying behaviours throughout last year and already this year, retailers are working hard to stay in front of existing customers and attract new ones. Economic uncertainty and customer purchasing habits are weighing heavily on marketing leaders’ minds. Let data guide your strategy this year.

Marketing 287

Marketing Customer Retention Social Media Strategy 287

Inside Retail

MARCH 5, 2025

Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency. With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers.

Customer Retention 130

Customer Retention Balance Advertising Management 130

Inside Retail

JUNE 27, 2023

In a results filing, the company said it expects inflationary pressures to remain for much of the next year, however, plans to maintain its long-term growth strategies. Underlying tax-paid profit from continuing operations fell to $51.9 million while underlying EBITDA fell to $205.1

Customer Retention 245

Customer Retention Strategy Planning Engagement 245

Inside Retail

JULY 14, 2021

“In the past year we’ve experienced first-hand the wave of customers flocking online to buy wine during the Covid-19 crisis. But more importantly we have seen these purchasing behaviours endure post lockdown… we can see [our] strategy producing impressive customer retention figures.”.

Customer Retention 246

Customer Retention Strategy Marketing Management 246

Inside Retail

JUNE 4, 2025

Moreover, loyal customers act as an extension of the marketing funnel, amplifying word-of-mouth marketing and providing genuine feedback. When executed correctly, loyalty programs can go beyond customer retention they can strengthen customer relationships, drive revenue growth and generate valuable data for personalized marketing.

Customer Retention 147

Customer Retention Gifts Promotion Shopping 147

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey. To give you a glimpse of what you can expect from this year’s report, we are sharing selected articles over the coming weeks.

Marketing 290

Marketing Customer Retention Strategy Planning 290

Retail Focus

DECEMBER 6, 2024

Email marketing has become a cornerstone of delivering this seamless retail customer experience, acting as a direct and personalized communication channel between brands and their customers. This consistent engagement strengthens your relationship with the customer and keeps your brand top of mind.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

MARCH 17, 2025

This positioning strategy means that the restaurant has to have consistently high sales to cover the rent. Without a compelling differentiation strategy beyond brand novelty, long-term customer retention becomes difficult. When the initial hype fades and sales decline, profitability becomes difficult.

Marketing 130

Marketing Customer Retention Social Media Location 130

Inside Retail

DECEMBER 12, 2024

But once the dust settles, the real work begins: analysing the data generated during this period to inform strategies that can drive growth for the year ahead. Sales figures, customer interactions, and marketing performance all offer valuable insights. For repeat customers, the focus is on strengthening the relationship.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

JULY 18, 2024

Retailers are responding to rising shopper expectations by demonstrating value in new ways and many are focused on customer retention (63 per cent), customer acquisition (62 per cent) and marketing and advertising (61 per cent).

Customer Retention 264

Customer Retention Consumer Shopping Advertising 264

Inside Retail

MAY 27, 2025

These retailers seem to fall into a common trap, I find, one that stalls growth, wastes resources, and alienates customers. These simple but costly mistakes often stem from common things like internal pressures, outdated mindsets, or a lack of clear strategy. Despite heavy investment, customer retention hardly improved.

Beauty and Health 130

Beauty and Health Customer Retention Social Media Department Stores 130

Inside Retail

AUGUST 22, 2024

IR : What strategies and initiatives has Marais implemented to maintain customer retention and loyalty? HY: Our relationship with our customers is important. We’ve launched exclusive 20-year anniversary collaborations, and we give our loyal customers the first reveal and opportunity to own.

Customer Retention 264

Customer Retention Location Boutique Shopping 264

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” The post Planning to sell online in the US?

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

MAY 5, 2022

Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel in the customer journey. . So, what are the solutions available for retailers under these conditions?

Customer Retention 147

Customer Retention Advertising Social Media Strategy 147

Inside Retail

SEPTEMBER 30, 2024

The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention. Customer retention challenges: Depending on category, a substantial portion of subscribers may cancel within the first six months.

Marketing 246

Marketing Beauty and Health Promotion Customer Retention 246

Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Inside Retail

MAY 19, 2024

Beyond his deep understanding of the Asian retail market, Réthoré believes his experience using CRM (customer relationship management) to drive customer retention and acquisition at Nespresso was a major factor in his appointment. “When you are in Guangdong, for example, in summer, you want a dry oil.”

Social Media 264

Social Media Customer Retention Department Stores Concept 264

Retail Focus

MAY 30, 2024

Enterprise retailers reported a +4% increase, with 91% now deploying solutions to boost loyalty during the highly engaged post-purchase phase of the customer journey, as well as reducing ‘where is my order’ (WISMO) queries and protecting rates of customer retention.

Management 148

Management Customer Retention Strategy Marketing 148

Retail Focus

MARCH 25, 2025

For example, limited-time offers, flash sales, or bonus point events can prompt customers to act quickly, resulting in more frequent interactions with the brand and greater overall engagement. Conclusion Loyalty programs are more than just rewardstheyre a strategy to drive brand engagement.

Engagement 130

Engagement Social Media Customer Retention Tailored 130

Inside Retail

JUNE 22, 2023

Regarding his own businesses, Brookes is reducing profitability expectations over the next 12 months, and focusing on investments in acquisitions and new stores, as well as pricing and marketing strategies. The report also recommended that brands strategically invest in customer relationships and brand marketing.

Consumer 246

Consumer Customer Retention Strategy Marketing 246

Retail Bound

JULY 1, 2025

Case Studies Several startups have already made significant strides by incorporating voice shopping into their strategies. This innovation led to a 30% increase in customer retention rates, as users appreciated the convenience and hands-free functionality.

Shopping 52

Shopping Customer Retention Customer Engagement Strategy 52

Inside Retail

AUGUST 7, 2021

Knowing which KPIs to focus on is critical, as these data points will influence your future loyalty strategies. Focusing on customer-centric data is the key to measuring the impact of your retail loyalty program. Customer retention rate. Customer retention rate (CRR) is a foundational metric for retail marketers.

Customer Retention 130

Customer Retention Engagement Customer Engagement Other 130

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Social Media 130

Social Media Customer Retention Strategy Consumer 130

Inside Retail

FEBRUARY 3, 2025

In an increasingly oversaturated market of agencies offering strategies, retail media platform Epsilon has made a name for itself not only in Australia but also abroad. Our deep integration into clients ecosystems allows us to continuously optimise strategies, enhance personalisation, and uncover new opportunities for growth, shared Odd.

Advertising 130

Advertising Customer Retention Strategy Engagement 130

Inside Retail

JULY 31, 2024

By addressing customer needs proactively and providing a seamless experience, retailers can prevent customer dissatisfaction and encourage long-term loyalty. This approach not only boosts customer retention but also enhances the overall lifetime value of each customer. And these platforms ensure scalability.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

Inside Retail

DECEMBER 21, 2022

With inventory availability being one of the top priorities for shoppers this holiday season, retailers must leverage their inventory management and customer experience tools to optimise their merchandise strategies. Not only will this help ensure margins are managed, but it will ensure customer expectations are met.

Customer Retention 130

Customer Retention Gifts Line Merchandising 130

Inside Retail

MAY 23, 2024

As the end of the financial year approaches, Australian retailers are adapting their strategies to meet the evolving expectations of modern consumers. Today, customers aren’t choosing between shopping online or in-store; 75 per cent of consumers rely on both physical and digital touchpoints throughout their buying journey.

Social Media 147

Social Media Customer Retention Strategy Consumer 147

Inside Retail

FEBRUARY 26, 2024

Using technology effectively to streamline operations can free up staff to focus on other areas of the business, such as customer service. Pricing and promotional strategies will be vital as consumers are more cost-conscious. Using technology to make data-led decisions is important in getting this right.

Customer Retention 147

Customer Retention Strategy Consumer Promotion 147

Inside Retail

FEBRUARY 8, 2022

Encouragingly, Emarsys’ Power to the Marketer research found 46 per cent of retailers are turning to more web personalised technologies this year which will play a major role in customer experience, CRM, and customer retention.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130

Inside Retail

APRIL 11, 2021

The group had a five-year strategy to build customer numbers but within those two weeks they hit 50 percent above that five-year target. That figure may have been an anomaly created by the pandemic but it’s been an opportunity for the group to focus on customer retention. In the space of two weeks, turnover quadrupled.

Advertising 130

Advertising Customer Retention Strategy Consumer 130

Inside Retail

JANUARY 24, 2024

On ground strategies According to Parnurat, after the pandemic, the company recognised that almost all of its stores needed enhancements and renovations, with a refresh of furniture, ambient improvements and a refreshed take on visual merchandising.

Social Media 130

Social Media Customer Retention Visual Merchandising Merchandising 130

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. Experts can create tailored marketing strategies and optimize your content to improve search engine rankings and increase brand awareness.

Social Media 130

Social Media Customer Retention Management Engagement 130

Inside Retail

SEPTEMBER 19, 2022

Where in times past the physical store retailer’s mantra was having the right product at the right price at the right time, in today’s omnichannel era, that challenge is a lot more complicated, stretching to engagement, messaging and communication strategies – it’s no longer about just stocking product. Data is key.

Engagement 147

Engagement Customer Retention Marketing Strategy 147

RetailMinded

JULY 8, 2021

For you to stay ahead of the game, you must keep up with digital innovations and apply up-to-date marketing strategies. Although digital marketing is already a familiar and staple strategy for many establishments, some industries and businesses are still reluctant to engage in this approach. Increases Customer Loyalty .

Marketing 106

Marketing Social Media Strategy Customer Retention 106

Inside Retail

DECEMBER 3, 2023

Improved customer retention – by targeting a high-propensity audience with relevant and engaging content, you can improve customer retention. Better insights – using a high-propensity audience can provide you with valuable insights into your customer base.

Customer Retention 130

Customer Retention Advertising Engagement Promotion 130