Inside Retail

JULY 12, 2023

A recent study conducted by customer engagement platform Twilio revealed that marketers in the Asia-Pacific (APAC) region are not only embracing this transition but also recognising the vast potential of alternative data sources, particularly zero and first-party data.

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Marketing Customer Engagement Advertising Consumer 130

Retail Times

APRIL 9, 2024

In London, the heart of the UK’s economy and culture, businesses continuously strive for standout strategies to engage wider markets. The digital sphere has become a battlefield for visibility and customer engagement. It encompasses more than a mere […] If you want more information Retail Times get in touch!

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Customer Engagement Engagement Strategy Marketing 45

Inside Retail

SEPTEMBER 5, 2022

They want to see products clearly and also view the product information to relate it to their individual needs and circumstances. . High-quality photography together with on-pack information including ingredients, nutritional panel and allergens are critical for major retailers’ online platforms. Find out more.

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Customer Engagement Light Consumer Concept 130

Inside Retail

FEBRUARY 8, 2023

Digital signs and screens provide a powerful and engaging way for retailers to display ads, videos, and traditional store signs. These high-tech displays can highlight new product releases, share product information, provide real-time offers, facilitate self-service pickups and endless aisles, and upsell and cross-sell.

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Engagement Display Tailored Customer Engagement 233

Retail Times

JANUARY 11, 2024

Following its rapid growth, it has partnered with MoEngage, the leading insights-led customer engagement platform, growing customer conversions by +350% since implementation. Retail Times - Retail news, reports, analysis & comment

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Expansion Customer Engagement Engagement 52

Show Best

OCTOBER 31, 2023

In cannabis dispensaries, interactive screens can provide detailed product information, dosage recommendations, and educational content. Integrating technology not only modernizes the display but also provides valuable information to customers.

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Display Design Customer Engagement Advertising 83

Retail Times

FEBRUARY 28, 2024

Voyado, the Swedish retail technology platform, has been chosen by classic British brand, Silver Cross, to help them deliver personalised shopping experiences and increase customer engagement in the UK. Voyado has had a successful start to 2024, already announcing several new customer wins across well-known fashion brands.

Customer Engagement 40

Customer Engagement Engagement Fashion Shopping 40

Retail Times

SEPTEMBER 22, 2023

Unilever-owned fine food and gourmet ingredient brand Oswald, has partnered with MoEngage, the leading insights-led customer engagement platform, to power personalised, omnichannel engagement at scale to drive customer interaction and performance.

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Engagement Customer Engagement Line 52

Inside Retail

FEBRUARY 7, 2024

Online, the frustration is often due to inadequate product information and a cumbersome process for product returns, all of which are areas ripe for AI integration,” he told Inside Retail. They should empower employees with AI-driven tools for better customer engagement, ensuring a consistent experience across all channels,” he added.

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Focal Point Shopping Consumer Engagement 130

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. We wanted to listen to the needs of our customers and in-store staff, and then propose the best campaigns and products. Campaign objectives.

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Strategy Hobbies Customer Engagement Color 230

Inside Retail

FEBRUARY 21, 2024

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Cook is referring to one of the key takeaways from the 2024 Omnichannel Leadership Report.

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RetailMinded

SEPTEMBER 19, 2022

Sessions on the agenda include: Mysteries Unveiled: Lessons in Marketing, Customer Engagement & How to Win More Sales. Retail Recharge will provide business owners and operators with the information and insights they need to succeed,” said keynote speaker Nicole Leinbach, Founder of RetailMinded.com. About Retail Recharge.

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Social Media Flow Customer Engagement Engagement 98

Retail Times

DECEMBER 14, 2023

Entitled ‘The Power of Personalised Loyalty’, the report, authored by two of the company’s senior customer engagement […] If you want more information Retail Times get in touch! That is one of the key findings in a new report published by dunnhumby, the global leader in data science.

Customer Engagement 40

Customer Engagement Engagement 40

Retail Focus

APRIL 27, 2021

Ray Harris, owner and director of Swarm and Folio Mirror says, “Many people may be surprised to see digital tools such as selfie mirrors in personal service environments where one-to-one customer engagement is critical. Folio Hair is an easy to integrate mirror, featuring a screen and inset vanity lighting strip.

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Marketing Concept Customer Engagement Promotion 265

Retail Focus

NOVEMBER 29, 2022

These include enhanced customer experience through more dynamic and accurate pricing and promotions, as well as enriching the experience at the shelf-edge with product information, rich content and displays to drive customer engagement, something shoppers are increasingly demanding.

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Promotion Customer Engagement Retail Chains Display 130

Inside Retail

JUNE 5, 2023

In fact, while internet search is the most common method of gathering information for an upcoming shop, catalogues are a close second, ahead of social media and more traditional forms of advertising. Watch the full webinar here. And, according to Straw, data will play a key role in this transition. “I

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Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Today, 73 per cent of shoppers say they shop across multiple platforms.

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Social Media Light Reimagine Engagement 279

Inside Retail

SEPTEMBER 21, 2023

Reaching people with the right message, at the right time and in the right place, doesn’t mean putting all your eggs in one basket, though – the most successful marketing campaigns for this BFCM will be those that embrace an omnichannel approach and meet customers where they are.”

Engagement 130

Engagement Strategy Promotion Customer Engagement 130

Retail Times

MARCH 15, 2024

Retail Times - Retail Times, the free online source for all retail sector news

Customer Engagement 40

Customer Engagement Engagement Consumer 40

Inside Retail

DECEMBER 7, 2023

Generative AI art: Luxury brands are using generative AI to create NFT [non-fungible tokens] art pieces and improve customer engagement opportunities. Customer service: AI-powered chatbots and virtual assistants are enabling many luxury brands to offer customer support, answer questions and handle purchase inquiries.

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Art Customer Engagement Marketing Shopping 130

Retail Times

SEPTEMBER 27, 2023

European consumers are in “open relationships” with brands, akin to the concept in personal interactions, according to the latest research from Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands.

Engagement 40

Engagement Consumer Customer Engagement Concept 40

Inside Retail

OCTOBER 5, 2021

Talkdesk Research found that AI will have a fundamental role in unlocking the full potential of retail customer service and agents, and that 80 per cent of retail CX professionals believe that AI can help them overcome their reporting and analytics capabilities limitations.

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Social Media Customer Engagement Engagement Management 246

Inside Retail

MAY 16, 2021

While it is widely known that trusted customers engage early and are loyal and strong advocates, most organisations and leaders have low trust literacy. Trust literacy. New research from the Queensland University of Technology (QUT) and Cisco explores how retailers can thrive in today’s economy by building trust-intensive environments.

Customer Engagement 147

Customer Engagement Strategy Engagement Shopping 147

Retail Times

JULY 11, 2023

Cost-of-living consumer caution is making shoppers more considered, lengthening buying journeys and increasing the number of digital touchpoints within their buying journeys, the latest research from insights-led customer engagement platform, MoEngage, reveals. Retail Times - Retail news, reports, analysis & comment

Customer Engagement 40

Customer Engagement Engagement Consumer 40

Inside Retail

APRIL 14, 2024

Too many companies are relying entirely on data to inform their decisions because they don’t actually know or understand the business itself. In announcing her appointment, Myer credited Wirth with transforming Qantas Loyalty into one of Australia’s most successful customer engagement and omni-retail businesses.

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Inside Retail

JANUARY 24, 2022

People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Here are some of the ways that businesses have reconsidered safe and convenient ways for customers to shop and pay in person.

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Engagement Customer Engagement Sporting Goods Shopping 162

Inside Retail

JULY 18, 2023

The new role of the physical store blends a dynamic, interactive hub for brand experiences, customer engagement, and product discovery. E-commerce fashion platform The Iconic, for example, leverages machine learning and various technologies to enhance customer satisfaction.

Consumer 130

Consumer Tailored Customer Engagement Fashion 130

Inside Retail

SEPTEMBER 13, 2021

We pivoted to a digital-first strategy for all our content and built brand trust, and increased customer engagement. Our aim now is to provide all that information to parents or caregivers digitally so they can trust that they are buying from an authority on babywear and all things baby related.”. Visit commbank.com.au/consumer-insights.

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Consumer Engagement Customer Engagement Shopping 130

Inside Retail

DECEMBER 14, 2023

When these technologies are able to leverage vast amounts of customer data, they can become extremely powerful. Retailers are recognising the need to be smarter and more personalised in their interactions with customers. Collecting customer information – Know Your Customer – has been a leading trend in recent years.

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Inside Retail

OCTOBER 14, 2021

Mike Ainsworth, Barbeques Galore general manager, marketing and customer, said “We’re throwing out the rulebook for your typical, ‘loyalty club,’ mentality of spend and save schemes. Beyond this program, we continue to invest heavily in other digital capabilities to further enhance the customer experience.

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Engagement Outdoor Customer Engagement Marketing 130

Inside Retail

NOVEMBER 27, 2023

As we edge closer to 2024, this phygital wave is being propelled by a raft of emerging technologies that promise to redefine the contours of retail operations, marketing strategies and customer engagement paradigms. By automating these processes, retailers are meeting the customers at their point of need while minimising human contact.

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Consumer Engagement Shopping Pattern 147

Inside Retail

JANUARY 2, 2024

In a previous column, we discussed how using a CDP can help you make smarter decisions by pulling together and securely storing customer data from multiple sources. This helps you identify groups of customers most likely to respond to a marketing message based on demographics and other relevant information.

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Strategy Marketing Social Media Engagement 130

Retail Bound

APRIL 2, 2024

Write a compelling and informative product description that highlights the benefits of your product and makes customers want to buy it. Don’t forget to also include accurate and detailed information about your product, such as size, color, materials, etc.

Social Media 40

Social Media Advertising Strategy Customer Engagement 40

Inside Retail

NOVEMBER 14, 2023

The Terminal “Our ‘click and mortar’ strategy is designed to integrate the convenience of online shopping with the tangibility of a physical store – where products purchased at the store are delivered straight to customers’ homes to ensure a seamless and engaging customer journey,” he told Inside Retail.

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Fashion Tailored Engagement Shopping 130

Frank Mayer

NOVEMBER 8, 2021

The LED+ display is placed inline and features audio that speaks to the customer via push button interactive controls. The design of the display, positioning in-store, and lighting features keep customers engaged while they learn about lighting features and benefits. Visit www.frankmayer.com for more information. ###.

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Display Light Customer Engagement Color 87

Show Best

DECEMBER 1, 2023

Expect to see AR mirrors for virtual try-ons, interactive displays providing in-depth product information, and VR experiences that transport customers into a brand’s story. Retail spaces will no longer be static; they’ll be dynamic and responsive, enhancing customer engagement and leaving a lasting impression.

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Design Trends Retail Design Layout Design 77

Inside Retail

JUNE 8, 2022

According to the Emarsys report, AI uses self-learning algorithms and predictive analytics to project informed events in the future, such as accurately predicting customer behaviour. But how is it possible to offer genuine personalisation at scale?

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