Retail Times

SEPTEMBER 22, 2023

Unilever-owned fine food and gourmet ingredient brand Oswald, has partnered with MoEngage, the leading insights-led customer engagement platform, to power personalised, omnichannel engagement at scale to drive customer interaction and performance.

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Inside Retail

DECEMBER 10, 2023

Effective communication in this stage of the customer journey can be a key tactic in building long-term customer loyalty which in turn contributes to sustained revenue growth and an increased Customer Lifetime Value (CLV). This reinforces their confidence in the brand’s commitment to the overall customer experience.

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Strategy Flow Engagement Customer Engagement 290

Retail Times

SEPTEMBER 27, 2023

European consumers are in “open relationships” with brands, akin to the concept in personal interactions, according to the latest research from Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands.

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Inside Retail

FEBRUARY 8, 2023

Many retailers are using digital technology to invest in experiential retail, to entice people back into stores, where they can engage and entertain them, giving them a reason to stay beyond the time it takes to buy something. This will be the key to success offline in the future. Thinking about going digital?

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Retail Times

APRIL 24, 2024

Brands will struggle to scale their video usage and harness critical customer engagement opportunities if they can’t overcome post-production challenges according to the first Cloudinary Global Video Survey of web developers, marketers and other business leaders across 15 countries.

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Inside Retail

JULY 12, 2023

A recent study conducted by customer engagement platform Twilio revealed that marketers in the Asia-Pacific (APAC) region are not only embracing this transition but also recognising the vast potential of alternative data sources, particularly zero and first-party data.

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Marketing Customer Engagement Advertising Consumer 130

Retail Times

APRIL 9, 2024

In London, the heart of the UK’s economy and culture, businesses continuously strive for standout strategies to engage wider markets. The digital sphere has become a battlefield for visibility and customer engagement. It encompasses more than a mere […] If you want more information Retail Times get in touch!

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Customer Engagement Engagement Strategy Marketing 45

Inside Retail

SEPTEMBER 21, 2023

What’s critical to being BFCM-ready is the understanding that this event – formerly characterised by multiple discount codes and hurriedly sent emails – has evolved into a well-structured strategic endeavour as retailers assemble cross-functional teams, chart out detailed promotional strategies and methodically segment their customer base.

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Engagement Strategy Promotion Customer Engagement 130

Show Best

OCTOBER 31, 2023

Modular displays that can be rearranged easily offer flexibility in keeping the space fresh and engaging. The adaptable displays added versatility to the retail space, keeping it fresh and engaging for customers. Integrating technology not only modernizes the display but also provides valuable information to customers.

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Display Design Customer Engagement Advertising 83

Inside Retail

FEBRUARY 7, 2024

Online, the frustration is often due to inadequate product information and a cumbersome process for product returns, all of which are areas ripe for AI integration,” he told Inside Retail. They should empower employees with AI-driven tools for better customer engagement, ensuring a consistent experience across all channels,” he added.

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Focal Point Shopping Consumer Engagement 130

Inside Retail

JANUARY 2, 2024

Throughout every year, a multitude of major and minor calendar events offer great opportunities to engage with customers at a time when they are open to shopping for friends, families or themselves. This is a highly effective tool for reaching your most engaged customers.

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Strategy Marketing Social Media Engagement 130

Inside Retail

SEPTEMBER 5, 2022

They want to see products clearly and also view the product information to relate it to their individual needs and circumstances. . High-quality photography together with on-pack information including ingredients, nutritional panel and allergens are critical for major retailers’ online platforms. Find out more.

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Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Today, 73 per cent of shoppers say they shop across multiple platforms.

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Retail Times

JANUARY 11, 2024

Following its rapid growth, it has partnered with MoEngage, the leading insights-led customer engagement platform, growing customer conversions by +350% since implementation. Retail Times - Retail news, reports, analysis & comment

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Expansion Customer Engagement Engagement 52

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. We wanted to listen to the needs of our customers and in-store staff, and then propose the best campaigns and products. Campaign objectives.

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Inside Retail

JANUARY 24, 2022

People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Here are some of the ways that businesses have reconsidered safe and convenient ways for customers to shop and pay in person.

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Engagement Customer Engagement Sporting Goods Shopping 162

Inside Retail

OCTOBER 5, 2021

Being able to consistently engage with the customer across multiple channels is a top challenge for today’s agents. Retailers are currently applying AI largely for information and service guidance, but there’s a greater opportunity for further contribution.

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Social Media Customer Engagement Engagement Management 246

Inside Retail

NOVEMBER 27, 2023

The crux of this phygital evolution lies in its ability to harness data and advanced tech tools to create a retail ecosystem that is intuitive, responsive and engaging. This virtual interaction provides a tangible sense of the product, aiding customers in making more informed purchasing decisions.

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Consumer Engagement Shopping Pattern 147

Inside Retail

JUNE 5, 2023

In fact, while internet search is the most common method of gathering information for an upcoming shop, catalogues are a close second, ahead of social media and more traditional forms of advertising. Watch the full webinar here. And, according to Straw, data will play a key role in this transition. “I

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Retail Times

FEBRUARY 28, 2024

Voyado, the Swedish retail technology platform, has been chosen by classic British brand, Silver Cross, to help them deliver personalised shopping experiences and increase customer engagement in the UK. Voyado has had a successful start to 2024, already announcing several new customer wins across well-known fashion brands.

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Customer Engagement Engagement Fashion Shopping 40

Retail Focus

APRIL 4, 2024

Upholding their brand’s legacy and exclusivity is necessary while also exploiting the potential of digital technologies to reach, engage, and retain their clientele. Video calls, chat, or interactive apps are available for customers to engage with brand representatives or stylists.

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Social Media Strategy Balance Engagement 147

Inside Retail

OCTOBER 14, 2021

The new hub will house a mix of evergreen and seasonal aspirational and educational content, more than 30 free barbecue courses, paid masterclasses, member-only offers, and the opportunity to engage online with other barbecue aficianados.

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Engagement Outdoor Customer Engagement Marketing 130

Inside Retail

NOVEMBER 14, 2023

The Terminal “Our ‘click and mortar’ strategy is designed to integrate the convenience of online shopping with the tangibility of a physical store – where products purchased at the store are delivered straight to customers’ homes to ensure a seamless and engaging customer journey,” he told Inside Retail.

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RetailMinded

SEPTEMBER 19, 2022

Sessions on the agenda include: Mysteries Unveiled: Lessons in Marketing, Customer Engagement & How to Win More Sales. Retail Recharge will provide business owners and operators with the information and insights they need to succeed,” said keynote speaker Nicole Leinbach, Founder of RetailMinded.com. About Retail Recharge.

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Social Media Flow Customer Engagement Engagement 98

Inside Retail

APRIL 14, 2024

Too many companies are relying entirely on data to inform their decisions because they don’t actually know or understand the business itself. In announcing her appointment, Myer credited Wirth with transforming Qantas Loyalty into one of Australia’s most successful customer engagement and omni-retail businesses.

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Retail Focus

APRIL 27, 2021

Ray Harris, owner and director of Swarm and Folio Mirror says, “Many people may be surprised to see digital tools such as selfie mirrors in personal service environments where one-to-one customer engagement is critical. Folio Hair is an easy to integrate mirror, featuring a screen and inset vanity lighting strip.

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Marketing Concept Customer Engagement Promotion 264

Retail Times

DECEMBER 14, 2023

Entitled ‘The Power of Personalised Loyalty’, the report, authored by two of the company’s senior customer engagement […] If you want more information Retail Times get in touch! That is one of the key findings in a new report published by dunnhumby, the global leader in data science.

Customer Engagement 40

Customer Engagement Engagement 40

Retail Focus

JUNE 16, 2023

Crafting brand narratives through popup stores can be an effective strategy to engage customers, create buzz, and build a unique brand experience. Creating interactive experiences: Engaging customers through interactive experiences that allow them to connect emotionally with the brand is essential.

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Social Media Artistic Fashion Engagement 264

Retail Focus

NOVEMBER 29, 2022

These include enhanced customer experience through more dynamic and accurate pricing and promotions, as well as enriching the experience at the shelf-edge with product information, rich content and displays to drive customer engagement, something shoppers are increasingly demanding.

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Promotion Customer Engagement Retail Chains Display 130

Retail Times

MARCH 15, 2024

Retail Times - Retail Times, the free online source for all retail sector news

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Customer Engagement Engagement Consumer 40

Inside Retail

MAY 27, 2021

Many retailers have been forced to find new ways to engage their customers, sustain their businesses and find new opportunities for growth leading to an accelerated shift from physical retail to e-commerce. After implementing this solution, Ezibuy acquired over 40,000 new email subscribers, who had a conversion rate to customer of 19%.

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Tailored Engagement Perspective Customer Engagement 246

Inside Retail

DECEMBER 7, 2023

Generative AI art: Luxury brands are using generative AI to create NFT [non-fungible tokens] art pieces and improve customer engagement opportunities. Customer service: AI-powered chatbots and virtual assistants are enabling many luxury brands to offer customer support, answer questions and handle purchase inquiries.

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Art Customer Engagement Marketing Shopping 130

Inside Retail

MAY 16, 2021

While it is widely known that trusted customers engage early and are loyal and strong advocates, most organisations and leaders have low trust literacy. Trust literacy. New research from the Queensland University of Technology (QUT) and Cisco explores how retailers can thrive in today’s economy by building trust-intensive environments.

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Customer Engagement Strategy Engagement Shopping 147

Retail Times

JULY 11, 2023

Cost-of-living consumer caution is making shoppers more considered, lengthening buying journeys and increasing the number of digital touchpoints within their buying journeys, the latest research from insights-led customer engagement platform, MoEngage, reveals. Retail Times - Retail news, reports, analysis & comment

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Customer Engagement Engagement Consumer 40

Frank Mayer

NOVEMBER 8, 2021

The LED+ display is placed inline and features audio that speaks to the customer via push button interactive controls. The design of the display, positioning in-store, and lighting features keep customers engaged while they learn about lighting features and benefits. Visit www.frankmayer.com for more information. ###.

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Display Light Color Customer Engagement 87

Retail Focus

JANUARY 10, 2022

This includes breaking down goals such as employee engagement (something that will prove incredibly challenging yet essential to capture in an age of remote working). For example, businesses can design an application that inputs data around employee satisfaction levels, then categorise those findings according to location or department.

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Strategy Engagement Perspective Customer Engagement 244

Inside Retail

OCTOBER 24, 2023

The brand also invested in targeted marketing campaigns, leveraging social media and celebrity endorsements to engage with a younger demographic. “My Additionally, customisation services provide an opportunity to showcase the brand’s craftsmanship, quality, and attention to detail, further enhancing brand loyalty and customer engagement.

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