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Fine jewellery in your 50s: Meet the matriarch proving age is just a number

Inside Retail

The family-run business opened its first shop in the Royal Arcade in the Sydney suburb of Double Bay in October 1989 and currently has three locations after opening and closing stores locally and overseas. During this time the business expanded into Melbourne and other markets. In those days no one else was holding such events.

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Shopify brings social commerce to Pinterest Australia

Inside Retail

The partnership will enable Australian businesses to easily bring products to Pinterest and make them shoppable, and allows market-specific feeds, meaning the discovery platform can be used as an online catalogue for brands to show off different products in different markets.

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Retail Innovation Roundup: 9 Trends and Technologies That are Changing How Consumers Shop

Retail Times

We don’t need to tell you that the days of traditional shopping are behind us. Whether it’s curbside pick up, cause based marketing, or social shopping — the way retailers are doing business is rapidly evolving. Social shopping. Shopping habits are increasingly digital, and brick and mortar retailers have had to respond.

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How L’Occitane’s Dr Vranjes Firenze aims to grow in Australia and beyond

Inside Retail

Dr Vranjes Firenze was founded by Dr Paolo Vranjes in 1983 from a small shop in the heart of Florence. Our strategy has always been and still is to be at the most exclusive point of sales,” Cristina Rebollini, Dr Vranjes Firenze’s export manager and international business developer, told Inside Retail. Who is Dr Vranjes Firenze?

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Common Mistakes New Companies Make When Managing Customer Service In-House

Retail Bound

Let’s examine a few ways in which customer service can either secure new and returning business or ensure a customer never shops with you again. If a customer is stuck on hold or fails to get a response within a reasonable timeframe, they’ll shop somewhere else. Are you offering the right products and services for your target market?

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A taste of home: The rise of expat retailers

Inside Retail

British expats are the key target market of online grocery store British Corner Shop, which services over 150 countries around the globe with over 10,000 popular products, from Marmite to McVities. It has over 500,000 regular shoppers globally, with its biggest markets being Europe, the US, Canada and Australia.

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Navigating the AI revolution: Retail experts weigh in on the state of affairs

Inside Retail

From designing bespoke products to crafting targeted marketing campaigns, the potential applications of generative AI in retail are limitless. Eventually, he thinks AI will manage customer service, oversee stock levels, examine trends and customer behaviours at a much greater scale than we’re seeing now.