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How technology can drive meaningful engagement between store staff and shoppers

Inside Retail

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Store associates are lucky if they can engage beyond ‘How can I help you?’

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Opinion: Consumers’ screen times gives shopping centres a headache

Inside Retail

Retail shopping centres face a major challenge rebuilding customer traffic and sales after the Covid-19 pandemic is controlled. The Covid-19 disruption has closed some businesses while accelerating a contraction of store networks many chains had started before the pandemic forced trading restrictions and lockdowns.

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How Dubai sportswear giant GMG aims to crack the Southeast Asia market

Inside Retail

GMG is a Dubai-based company with distribution rights for more than 120 global brands in the Middle East and Southeast Asia, and a portfolio of multi-brand retail chains across sports, food and beauty. He noted that creating a fun and engaging customer experience is central to its strategy in the Southeast Asian market. “We

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Why a major rent reset didn’t occur following the Covid-19 pandemic

Inside Retail

For a while, it was looking like a meaningful downward rent reset at shopping centres was a real possibility. Why this hasn’t occurred The trouble is that leases turn over on a gradual basis, somewhere between 10-20 per cent of leases in a shopping centre every year, depending on the country and what kind of shopping centre it is.

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Asia’s retail property market is back – get ready for rent increases

Inside Retail

While retail is glamorous, many industry professionals will admit that retail property is kind of a boring necessity. Retail products and services cover the whole spectrum of human needs and wants, and those humans can be engaged, turned off, turned on and bewitched in all sorts of different ways.

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Training retail sales teams? Here’s why face-to-face won’t cut it anymore

Inside Retail

Case Study: How this Fashion Retail Chain Improved Mystery Shopper Results with RedSeed Training. Online training systems ensure that a consistent message is delivered to all of your team so that your customers get the same experience, no matter where they shop with you. . The post Training retail sales teams?

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How Gregory is tapping into the future of fine jewellery sales

Inside Retail

With over a dozen boutiques across Sydney and Melbourne, Gregory Jewellers has firmly established itself as a leading fine jewellery retailer. Here, we speak with the co-CEOs about the rise of online shopping during Covid-19 and where they’re looking to take the retail chain next.

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