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Stand-alone vs embedded CDPs: What’s best for retailers in 2025?

Inside Retail

For retailers, this raises a pressing question: Do you still need a stand-alone CDP, or can a customer engagement platforms built-in CDP meet your needs? Flexibility: Stand-alone CDPs integrate seamlessly with a wide range of third-party tools, offering greater flexibility for retailers with diverse tech stacks.

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How technology can drive meaningful engagement between store staff and shoppers

Inside Retail

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Store associates are lucky if they can engage beyond ‘How can I help you?’

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Oh!some sets sights on new markets, reaching 100 stores this year

Inside Retail

Retail chain Oh!some some entered the Indonesian market in 2019, citing a gap in diverse retail product offerings. To enhance customer engagement, Oh!some some has been expanding rapidly across Southeast Asia with a series of new openings across the region.

Marketing 130
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The power of Invisible PR in retail

Inside Retail

Simulating real-life scenarios allows retailers a deep understanding of how their Invisible PR initiatives translate into tangible customer interactions. Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience.

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“A big vote of confidence”: Why Walmart’s store upgrades are key

Inside Retail

Beyond “functional but basic” With that being said, Saunders does believe that Walmart’s upgrades are a step in the right direction to maintain the big-box wholesaler’s edge in the retail industry. Walmart wants to create a more aspirational and engaging shopping experience. At present many stores are functional but somewhat basic.

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Decoding the global trends shaping the future of retail

Inside Retail

We believe physical retail remains as relevant as ever, but with a savvy digital customer watching your every move, it wont be enough to have great products and great prices. In the future, the technology edge could be decisive when it comes to customer engagement and loyalty. What about actual customer behaviour?

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Here’s why Mosaic Brands’ CEO believes retail training drives success

Inside Retail

Mosaic Brands, the business behind some of Australia’s biggest womenswear retail chains — Noni B, Millers, Rivers, Katies, Autograph, Rockmans, beme, W.Lane and Crossroads — is giving frontline retail staff the opportunity to gain a Certificate III or Certificate IV in Retail through a new online training program.