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How technology can drive meaningful engagement between store staff and shoppers

Inside Retail

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Store associates are lucky if they can engage beyond ‘How can I help you?’

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How Dubai sportswear giant GMG aims to crack the Southeast Asia market

Inside Retail

GMG is a Dubai-based company with distribution rights for more than 120 global brands in the Middle East and Southeast Asia, and a portfolio of multi-brand retail chains across sports, food and beauty. Nike is a globally recognised and trusted brand in the sportswear market, and it perfectly complements our existing brand portfolio.

Marketing 130
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The power of Invisible PR in retail

Inside Retail

Tools such as mystery shopping, analysis of social media feedback, and customer journey mapping are indispensable in capturing the more subtle aspects of brand perception. By merging these varied data sources, retailers can acquire a holistic view of their Invisible PR presence and pinpoint areas for improvement.

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Opinion: Consumers’ screen times gives shopping centres a headache

Inside Retail

Retail shopping centres face a major challenge rebuilding customer traffic and sales after the Covid-19 pandemic is controlled. The Covid-19 disruption has closed some businesses while accelerating a contraction of store networks many chains had started before the pandemic forced trading restrictions and lockdowns.

Shopping 130
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Asia’s retail property market is back – get ready for rent increases

Inside Retail

While retail is glamorous, many industry professionals will admit that retail property is kind of a boring necessity. Retail products and services cover the whole spectrum of human needs and wants, and those humans can be engaged, turned off, turned on and bewitched in all sorts of different ways.

Marketing 130
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“A big vote of confidence”: Why Walmart’s store upgrades are key

Inside Retail

The retailer also expanded its vision centres and pharmacies with private screening rooms, and placed digital touchpoints throughout the store to provide information of products and services. And it added new “dollar shops” for consumers to pick through seasonal, more affordably priced items.

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Why a major rent reset didn’t occur following the Covid-19 pandemic

Inside Retail

For a while, it was looking like a meaningful downward rent reset at shopping centres was a real possibility. Why this hasn’t occurred The trouble is that leases turn over on a gradual basis, somewhere between 10-20 per cent of leases in a shopping centre every year, depending on the country and what kind of shopping centre it is.