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“At the starting line”: Building relationships and loyalty over Ramadan

Inside Retail

While certain retailers are identifying the commercial opportunities associated with the month of Ramadan, an expert suggests that Australian retailers are still “at the starting line” when it comes to authentic engagement with the Muslim community. Everyone is at the starting line,” she said.

Line 130
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Successful experimentation can double your signups and boost online margins

Inside Retail

Their customers aren’t engaging with the brand as much – but without the experimentation process, you might not know for six, nine or 12 months why it didn’t work, because you’re just guessing. In the past, he says, a company might have been super creative in designing a site but missed the mark in sales performance.

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Post-BFCM: Four strategies to retain your new customers

Inside Retail

Black Friday Cyber Monday (BFCM) will have been a customer data goldmine for every retailer, delivering a huge increase in traffic and engagement across websites and messaging. That represents a massive opportunity to engage prospects and convert them into customers. What were your top-performing campaigns and flows?

Strategy 130
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How pharmacies are tapping into personalisation tech

Inside Retail

The economics of pharmacy retail also support digital engagement. Many FMCG brands sold in pharmacies have high margins and the FMCG industry is keen to partner with retailers to engage digitally with consumers. Merging above-the-line and below-the-line promotions. How to get started.

Promotion 239
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Employee disconnect is at an all time high – here’s what to do

Inside Retail

In fact, their roles, reporting lines and rewards are so often opposed, you’d be forgiven for thinking we designed it to guarantee a disconnect. This shouldn’t be an unfamiliar scenario – it’s just that the shoe is on the other foot. So if you’re looking to retain these valuable assets, here’s three things to consider: Engage them.

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Dial up your customer experience with these contact centre solutions

Inside Retail

Managing fluctuating call volumes No other industry is subject to the ebbs and flows of customer demand than retail. And in situations like these, there is much to be gained from having a partner who can expertly engage with your customers 24/7.

Flow 130
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How to Encourage Top Performance From Your Employees

Retail Focus

Fostering a supportive culture will leave your employees more engaged and motivated at work, which is the ultimate aim for any manager or decision-maker. Maintaining Open Communication: Transparency and Regular Feedback Keeping the lines of communication open is crucial for boosting your employees’ performance.

Strategy 130