Retail Bound

JULY 1, 2025

Introduction to Voice Shopping In a world where convenience and speed are king, voice shopping emerges as a game-changer. Imagine browsing and purchasing products without lifting a finger—simply talk to your device, and your shopping list is completed. For startups, this means quicker sales cycles and happier customers.

Shopping 52

Shopping Customer Retention Customer Engagement Strategy 52

Inside Retail

MARCH 5, 2025

Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency. With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers.

Customer Retention 130

Customer Retention Balance Advertising Management 130

Retail Focus

DECEMBER 6, 2024

Email marketing has become a cornerstone of delivering this seamless retail customer experience, acting as a direct and personalized communication channel between brands and their customers. This consistent engagement strengthens your relationship with the customer and keeps your brand top of mind.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

JULY 18, 2024

Four in five Australian consumers are cutting down on something to save money as the cost of living crisis bites – and more than half of consumers in the country are looking for the best value when they shop. During the past year, Shopify has observed marked changes in consumer shopping behaviours, which are driving a shift for retailers.

Customer Retention 264

Customer Retention Consumer Shopping Advertising 264

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey. To give you a glimpse of what you can expect from this year’s report, we are sharing selected articles over the coming weeks.

Marketing 290

Marketing Customer Retention Strategy Planning 290

Inside Retail

AUGUST 22, 2024

IR : What role does e-commerce play in Marais’ business and why does it still place a large emphasis on in-person shopping? HY: E-commerce is a crucial part of the business for our customers who are unable to come in for in-person shopping, or to purchase items they missed when shopping in-store.

Customer Retention 264

Customer Retention Location Boutique Shopping 264

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Inside Retail

DECEMBER 12, 2024

But once the dust settles, the real work begins: analysing the data generated during this period to inform strategies that can drive growth for the year ahead. Sales figures, customer interactions, and marketing performance all offer valuable insights. For repeat customers, the focus is on strengthening the relationship.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

MARCH 19, 2024

“Making the whole international shopping experience seamless is a journey that takes time, so don’t expect everything to be perfect right away,” she continues. Even better, she says, look at ways to integrate another shopping experience if customers want to exchange goods, by offering incentives for additional orders.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

SEPTEMBER 30, 2024

This integration of digital and physical experiences is becoming increasingly important in retaining customers and reducing churn rates, which we’ll discuss further shortly. The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention.

Marketing 246

Marketing Beauty and Health Promotion Customer Retention 246

Inside Retail

MAY 5, 2022

Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel in the customer journey. . Shops may open and close, but the programmatic window of opportunity is always available.

Customer Retention 147

Customer Retention Advertising Social Media Strategy 147

Retail Focus

MAY 30, 2024

In the face of rising operational costs and fast-changing consumer demands, retailers and brands are seeking to adopt a more joined-up approach to channel management, with a focus on building unified commerce system infrastructures to deliver exceptional cross-channel shopping experiences to customers.

Management 148

Management Customer Retention Strategy Marketing 148

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. Clear communication and responsible implementation are crucial for retailers looking to build trust and effectively integrate AI into the shopping experience.

Social Media 130

Social Media Customer Retention Strategy Consumer 130

Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Inside Retail

FEBRUARY 8, 2022

It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event. This is especially essential in peak shopping periods, such as Valentine’s Day.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Not only will this help ensure margins are managed, but it will ensure customer expectations are met.

Customer Retention 130

Customer Retention Gifts Line Merchandising 130

Inside Retail

MAY 23, 2024

As the end of the financial year approaches, Australian retailers are adapting their strategies to meet the evolving expectations of modern consumers. Today, customers aren’t choosing between shopping online or in-store; 75 per cent of consumers rely on both physical and digital touchpoints throughout their buying journey.

Social Media 147

Social Media Customer Retention Strategy Consumer 147

Inside Retail

FEBRUARY 26, 2024

It’s also important to leverage existing technology and integrate online and offline retail, to create a cohesive shopping experience no matter how your customers choose to shop. Using technology effectively to streamline operations can free up staff to focus on other areas of the business, such as customer service.

Customer Retention 147

Customer Retention Strategy Consumer Promotion 147

Inside Retail

OCTOBER 5, 2023

In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.

Beauty and Health 130

Beauty and Health Customer Retention Shopping Balance 130

Inside Retail

MARCH 7, 2023

Immersive shopping experiences According to Tang, due to the uptake of digital technologies across different age demographics during the pandemic, including first-time digital shoppers, consumers in APAC have grown accustomed to contactless self-services despite returning to in-store shopping.

Customer Retention 130

Customer Retention Social Media Consumer Tailored 130

Inside Retail

DECEMBER 3, 2023

So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? Improved customer retention – by targeting a high-propensity audience with relevant and engaging content, you can improve customer retention.

Customer Retention 130

Customer Retention Advertising Engagement Promotion 130

Inside Retail

JANUARY 24, 2024

In response to changing shopping behaviours influenced by the pandemic, the brand invested in digital capabilities, leveraging artificial intelligence and automation to offer personalised recommendations to online shoppers. “We Simultaneously, the brand introduced a new concept in its stores, physically manifesting the shift in its identity.

Social Media 130

Social Media Customer Retention Visual Merchandising Merchandising 130

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. Experts can create tailored marketing strategies and optimize your content to improve search engine rankings and increase brand awareness.

Social Media 130

Social Media Customer Retention Management Engagement 130

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. Data is key.

Engagement 147

Engagement Customer Retention Marketing Strategy 147

Inside Retail

FEBRUARY 25, 2025

Consumers today expect their digital shopping experiences to be highly personalised, convenient and seamless, which means retailers must embrace advanced technologies to compete. Prioritise SEO and personalisation/localisation, and lastly, have a clear customer strategy.

Other 130

Other Customer Retention Engagement Strategy 130

Inside Retail

AUGUST 9, 2023

For instance, The Iconic’s ‘find your fit’ feature ensures that customers purchase right-sized products, and have a sense of how it will look on them prior to purchase. The [find your fit] universal sizing tool helps remove the confusion of sizing charts to better assist customers in finding their true size,” she said. “Our

Customer Retention 130

Customer Retention Pattern Strategy Merchandising 130

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. So let’s get to it!

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. So let’s get to it!

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

Creative Displays Now

MARCH 4, 2024

Whether you’re an experienced product developer or new to the retail industry, you must know strategies for introducing customers to your products and continuing to grow revenue. In most cases, consumer product manufacturers use a combination of online and offline marketing strategies to reach as many customers as possible.

Retail Marketing 52

Retail Marketing Strategy Marketing Social Media 52

Inside Retail

APRIL 19, 2024

Retail Fest 2024 keynote speakers and panel guests analysed and strategised how retailers can approach a hybrid shopping experience. Technology and opportunities to connect with customers are rapidly evolving but top industry marketers are still championing the fundamentals.

Customer Retention 130

Customer Retention Marketing Consumer Engagement 130

Scrube

JANUARY 23, 2024

With so many different ways to shop and discover new products, establishing a loyal customer base is not just an asset; it’s a necessity. One of the most effective strategies to achieve this is through customer reward programs.

Customer Retention 52

Customer Retention Strategy Shopping Design 52

RetailMinded

FEBRUARY 8, 2023

Director of Relationship Marketing Strategy, Merkle, a dentsu company. Employee retention is too often under rated but since the pandemic, it’s become a top concern for retailers and certainly one that both automation and technology in general can help ease. A big trend this year is the resurgence of in-store shopping.

Customer Retention 98

Customer Retention Strategy Engagement Planning 98

RetailMinded

SEPTEMBER 30, 2023

In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. With the rise of online shopping and ever-increasing consumer choices, retailers must go beyond the transactional and create experiences that resonate with their audience.

Customer Engagement 96

Customer Engagement Engagement Tailored Color 96

RetailMinded

MARCH 31, 2021

It’s not a stretch to say that t oday’s ecommerce market is fraught with fulfilment issues, and t hese widespread errors and delays mean shoppers are missing out on vital deliveries, leading to greater levels of disappointment and mistrust in online shopping. . Online Demand Is Causing Costly Errors .

Customer Retention 92

Customer Retention Strategy Consumer Management 92

Inside Retail

MAY 16, 2022

Retailers should also consider the differences between new and existing customers and shape retention strategies accordingly. As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising. The most expensive advertising options are not always the most effective.

Promotion 130

Promotion Pattern Advertising Consumer 130

RetailMinded

AUGUST 25, 2023

Ranging from mastering social media marketing to embracing advanced SEO techniques, these strategies will help reshape your digital storefront for success. By posting regular updates and responding timely to queries, you will successfully build a loyal customer base that trusts in your brand.

Social Media 52

Social Media Customer Retention Engagement Strategy 52

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Engagement Promotion 52