Inside Retail

SEPTEMBER 5, 2022

They want to see products clearly and also view the product information to relate it to their individual needs and circumstances. . GS1 Australia also offers Content Creation, a service that helps brand owners produce, manage and share product images and all on-pack data for digital marketing and e-commerce. . Find out more.

Customer Engagement 130

Customer Engagement Light Consumer Concept 130

Inside Retail

APRIL 14, 2024

In an industry with a very high percentage of female employees and, positively, strong representation in management ranks, there is still room at the top for many more women in leadership roles as CEO and company directors in major retailers. The retail industry accounts for 9.8 per cent of the total Australian workforce with around 1.5

Management 130

Management Retail Chains Department Stores Contrast 130

RetailMinded

SEPTEMBER 19, 2022

Emily Washcovnick, Senior Field Marketing Manager, Yelp. Michael Ashcraft, Senior Area Manager, Small Business Administration. Sessions on the agenda include: Mysteries Unveiled: Lessons in Marketing, Customer Engagement & How to Win More Sales. For more information, visit RetailRecharge.com.

Social Media 98

Social Media Flow Customer Engagement Engagement 98

Inside Retail

OCTOBER 5, 2021

The future of customer service channels: Social media as a customer service channel will surpass email and voice. Besides being held accountable for customer relationship and revenue generation key performance indicators (KPIs), agents are expected to manage interactions across more channels than before.

Social Media 246

Social Media Customer Engagement Engagement Management 246

Inside Retail

SEPTEMBER 21, 2023

The focus for BFCM has now shifted to delivering a seamless and personalised shopping experience aimed at engaging customers in a meaningful way. It’s become a complete game changer,” says Chris Haddad, CRM & e-commerce manager for Oz Hair and Beauty, which leverages Sinch MessageMedia for its multi-channel messaging campaigns.

Engagement 130

Engagement Strategy Promotion Customer Engagement 130

Inside Retail

FEBRUARY 7, 2024

Online, the frustration is often due to inadequate product information and a cumbersome process for product returns, all of which are areas ripe for AI integration,” he told Inside Retail. They should empower employees with AI-driven tools for better customer engagement, ensuring a consistent experience across all channels,” he added.

Focal Point 130

Focal Point Shopping Consumer Engagement 130

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. They were able to link customer IDs and preference data like hobbies, tastes, and purchase intentions, to make the in-store shopping experience more customised.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

JANUARY 24, 2022

observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Customers come back for the conversation.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

Inside Retail

MAY 16, 2021

While it is widely known that trusted customers engage early and are loyal and strong advocates, most organisations and leaders have low trust literacy. Trust is ultimately the degree of confidence of a customer with uncertainty. No longer is the management of a trust crisis the focus. Trust literacy.

Customer Engagement 147

Customer Engagement Strategy Engagement Shopping 147

Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Today, 73 per cent of shoppers say they shop across multiple platforms.

Social Media 279

Social Media Light Reimagine Engagement 279

Inside Retail

JUNE 5, 2023

In fact, while internet search is the most common method of gathering information for an upcoming shop, catalogues are a close second, ahead of social media and more traditional forms of advertising. Watch the full webinar here. And, according to Straw, data will play a key role in this transition. “I

Social Media 130

Social Media Shopping Form Promotion 130

Inside Retail

NOVEMBER 27, 2023

As we edge closer to 2024, this phygital wave is being propelled by a raft of emerging technologies that promise to redefine the contours of retail operations, marketing strategies and customer engagement paradigms. This is especially crucial in managing seasonal or event-driven merchandise.

Consumer 147

Consumer Engagement Shopping Pattern 147

Inside Retail

JULY 11, 2023

Sanae Inada, the General Manager of Rive Gauche, said this new branding initiative reflects the brand’s evolution over the last three decades. The delivery phenomenon During the height of the pandemic, the brand managed to weather the storm by focusing on partnering with delivery operators.

Reimagine 130

Reimagine Social Media Customer Engagement Management 130

Retail Bound

MARCH 21, 2024

Source: Chron – The Advantages & Disadvantages of Offering Credit Improving Cash Flow Management – While extending credit carries inherent risks, it also allows wholesalers to manage cash flow more effectively. Businesses use Resolve to manage all their cash flow and AR workflows in one place.

Expansion 52

Expansion Flow Customer Retention Strategy 52

Inside Retail

OCTOBER 14, 2021

Mike Ainsworth, Barbeques Galore general manager, marketing and customer, said “We’re throwing out the rulebook for your typical, ‘loyalty club,’ mentality of spend and save schemes. Beyond this program, we continue to invest heavily in other digital capabilities to further enhance the customer experience.

Engagement 130

Engagement Outdoor Customer Engagement Marketing 130

Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. Armed with this information, configured into charts and interactive maps, managers can quickly identify trends, dig deeper into individual threads (such as employee benefits) and respond to any emerging staff issues in real-time.

Strategy 244

Strategy Engagement Perspective Customer Engagement 244

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Social Media 147

Social Media Strategy Balance Engagement 147

Inside Retail

JANUARY 2, 2024

Jia Lee, senior content marketing manager at Klaviyo, says the company’s suite of tools – including email marketing , SMS marketing , mobile push, reviews, and customer data platform (CDP) – can help brands optimise their campaigns and engagement through memorable occasions during the year.

Strategy 130

Strategy Marketing Social Media Engagement 130

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. said Lupe Prada, Senior Trade Marketing Manager for Gumtree. Key Recommendations to maximise Value in E-commerce.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

SEPTEMBER 13, 2021

We pivoted to a digital-first strategy for all our content and built brand trust, and increased customer engagement. Our aim now is to provide all that information to parents or caregivers digitally so they can trust that they are buying from an authority on babywear and all things baby related.”. Visit commbank.com.au/consumer-insights.

Consumer 130

Consumer Engagement Customer Engagement Shopping 130

Inside Retail

JUNE 8, 2022

According to the Emarsys report, AI uses self-learning algorithms and predictive analytics to project informed events in the future, such as accurately predicting customer behaviour. But how is it possible to offer genuine personalisation at scale?

Tailored 130

Tailored Customer Engagement Shopping Engagement 130

Inside Retail

JUNE 3, 2021

For brands that have already been focused on enhancing the customer journey, the last year has accelerated the path to digital transformation. Powering customer engagement on the day of service has required many virtual meetings to help strategise workflows that make sense for each client. . For more information visit Localz.

Location 147

Location Customer Engagement Advertising Shopping 147

Inside Retail

FEBRUARY 27, 2023

This is broken down to one platform (ChatJD), two industries (retail and finance), and five applications (content generation and information). It has been dubbed ChatJD.com, and according to the company will follow a “1-2-5” roadmap. The company revealed that the ChatJD application will be launched through the JD Cloud.

Engagement 130

Engagement Customer Engagement Form Marketing 130

Inside Retail

JULY 3, 2023

Driving in-store purchases Kelly Slessor, founder and CEO of Shop You, an AI-driven personal shopping assistant, told Inside Retail that machine learning and visual matching algorithms will eventually impact every element of retail – from customer service, to in-store visual merchandising, pricing to inventory management.

Fashion 130

Fashion Accessories Accessories Pattern 130

Compliantia

MARCH 31, 2023

A merchandising plan is a detailed strategy or blueprint that outlines how you should select, manage, price, present, and promote the products at your store to elevate the customer experience, create the maximum ROI, boost your brand value, and optimize inventory levels. Let’s get started.

Merchandising 93

Merchandising Planning Visual Merchandising Display 93

RetailMinded

JULY 29, 2023

The emergence of the internet and mobile devices has empowered customers with swift and effortless access to extensive information. Consequently, this shift has reshaped the dynamics of power between brands and consumers, granting customers an unprecedented array of choices. But that’s not all.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

JULY 29, 2023

The emergence of the internet and mobile devices has empowered customers with swift and effortless access to extensive information. Consequently, this shift has reshaped the dynamics of power between brands and consumers, granting customers an unprecedented array of choices. But that’s not all.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

Theatro

APRIL 5, 2023

Managers faced challenges when providing daily direction, resulting in repeated communications to ensure everyone was on board with the day’s planning. Associates were not connected to each other or to critical information they needed, which eroded engagement and productivity.

Engagement 52

Engagement Customer Engagement Management Location 52

Inside Retail

OCTOBER 24, 2023

Daniel Broderick, New Era’s managing director for Asia Pacific, recently shed light on how this iconic brand aims to shape the future of fashion in the region. This allows us to make informed decisions regarding product offerings, pricing strategies, and targeted marketing campaigns.

Target Market 130

Target Market Social Media Fashion Tailored 130

RetailMinded

DECEMBER 6, 2022

Now, with the rise of digital transformation, retailers are using artificial intelligence to improve the customer experience in a big way. Digital transformation enables retailers to better understand their customer’s behavior and needs by analyzing data in real-time. It helps with inventory management as well. .

Retail Space 59

Retail Space Space Social Media Customer Engagement 59

Greater Group

APRIL 24, 2023

Shopfitting or shop fitting is not a common and familiar term to regular consumers and may only be used by people who work in a specialised field within the broader retail industry such as shopfitters, architects, designers, project managers and retailers. However, it’s one of the key elements in retail design.

Retail Space 52

Retail Space Space Layout Display 52

Inside Retail

DECEMBER 7, 2021

Lush shops not just invite but demand that the customer engages its products with sight, smell, and touch, and while they are at the high end of my price tolerance, the products are well differentiated and superbly showcased. Signs at the bottom of escalators informed shoppers that the handrails had been sanitised using “UV-C light”.

Shopping 130

Shopping Circulation Customer Engagement Management 130

RetailMinded

JANUARY 21, 2022

And, while the current retail industry all too often has frustrating experiences to manage – including empty store shelves, hiring instability, and rising inflation – I believe that with great challenges also come great opportunities and NRF 2022 certainly reinforced this sentiment for me this year. Customer Engagement Remains a Must.

Customer Engagement 52

Customer Engagement Social Media Engagement Management 52

RetailMinded

JANUARY 29, 2021

This striking statistic highlights how retailers themselves are exacerbating the cost and complexity of managing returns, with the average returned purchase passing through seven people before it’s listed for resale. A staggering 69% of retailers are not deploying technology solutions to automate and process returns.

Social Media 92

Social Media Management Engagement Shopping 92

Inside Retail

NOVEMBER 29, 2021

“Brands are having to rapidly accelerate their CX as our customers’ expectations continue to climb higher and higher,” observes Scott Rigby, who works as a chief technology advisor at Adobe serving as the firm’s principal product manager for enterprise solutions (JAPAC – commerce) and who is thoroughly versed in the firm’s AI solutions. “To

Consumer 130

Consumer Engagement Customer Engagement Marketing 130

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience. Connect with Theatro!

Engagement 98

Engagement Customer Engagement Other Planning 98

Inside Retail

JUNE 15, 2021

Companies in the country are continuously ramping up their marketing efforts, with 70 per cent of companies saying they are expanding their content marketing to reach consumers in a new and informed way. This digitalisation must transform every part of the business ecosystem, from sourcing and logistics to sales and customer engagement.

Consumer 147

Consumer Strategy Engagement Marketing 147