Inside Retail

JANUARY 15, 2024

If day one of the National Retail Federation’s annual conference, Retail’s Big Show, was all about AI, the overarching focus of day two was learning how to appeal to the modern consumer, especially Gen Z. It has to be authentic, you can’t try to control it, and let them [Gen Z consumers] express themselves.”

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Social Media Engagement Consumer Artistic 246

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 Hootsuite contends that 81 per cent of shoppers research products on Instagram and Facebook, and that shopping is a top priority for 48 per cent of Pinterest users. Meta recently introduced a feature allowing for shopping through DMs.

Social Media 264

Social Media Beauty and Health Engagement Customer Engagement 264

Inside Retail

FEBRUARY 7, 2024

A recent global study conducted by the IBM Institute for Business Value sheds light on the escalating discontent among consumers with traditional shopping experiences, both in-store and online. The study reveals a significant appetite among consumers for AI-driven enhancements to their shopping journey.

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Focal Point Shopping Consumer Engagement 130

Inside Retail

FEBRUARY 8, 2023

With the return to bricks-and-mortar shopping, retailers are seeking new ways to connect with consumers in a personalised and tailored way. Enter digital signage and kiosks, which are transforming the in-store experience and helping retailers deliver a customer experience that matches consumers’ online shopping expectations.

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Engagement Display Tailored Customer Engagement 233

Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. So how can physical retail stores replicate the experience and deliver an equally personalised interface for customers?

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Engagement Customer Engagement Strategy Promotion 289

Retail Focus

NOVEMBER 7, 2023

Hyperphysical experiences benefit retailers, particularly in appealing to the Gen Z audience, who seek more than just a transactional shopping process. The Hyperphysical Retail Revolution Hyperphysical retail is an innovative concept, heralding a new era in the world of luxury shopping.

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Engagement Customer Engagement Layout Display 148

Inside Retail

AUGUST 27, 2023

There are plenty of ways you can optimise your customer engagement this BFCM. Get in front of your customers (or in their pocket). SMS is just about the easiest way to reach customers, and we should know. During Black Friday, customers are bombarded with choices. Here are just some of them. Think again.

Strategy 243

Strategy Customer Engagement Engagement Social Media 243

Retail Focus

DECEMBER 12, 2023

This increase in visibility not only increases visibility, but also increases the likelihood of impulse purchases, turning a casual passerby into a satisfied customer. Creating a Memorable Shopping Experience In an era dominated by online shopping, the physical retail space must offer an experience that transcends the transactional.

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Art Display Light Curate 265

Inside Retail

JUNE 5, 2023

The impact of inflation and the rising cost of living has radically changed the way Australians are shopping, and is creating a turbulent outlook for retailers as shoppers tighten their purse strings. Watch the full webinar here.

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Social Media Shopping Form Promotion 130

Retail Focus

NOVEMBER 22, 2023

The holiday season’s magical air of celebration and joy influences how people shop and engage with brands. Luxury pop-up stores become essential brand levers amid the bustling atmosphere, presenting a distinct and enchanting shopping experience for consumers.

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Social Media Gifts Jewelry Curate 163

Inside Retail

DECEMBER 11, 2023

The 2024 prediction was somewhat bearish given that the National Australia Bank reported the actual sales for the four-day Black Friday and Cyber Monday shopping event were estimated at $7.1 The Australian Retailers Association and the research firm Roy Morgan predicted retail sales of $6.36 Short-term gain for long-term pain?

Engagement 147

Engagement Promotion Shopping Consumer 147

Inside Retail

NOVEMBER 14, 2023

As the year-end shopping season kicks off, Zalora , one of Asia’s leading online fashion retailers, and part of Global Fashion Group (GFG), is ramping up its marketing to capture consumers’ attention. As more customers added these items to their shopping carts, their prices dropped daily.

Fashion 130

Fashion Tailored Engagement Shopping 130

Inside Retail

DECEMBER 20, 2021

People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days. But people were starting to shop for Christmas around that time. In November, consumers became aware of global supply chain issues, spiking fear into them that Christmas shopping may be a major challenge.

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Gifts Shopping Customer Engagement Consumer 246

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Pope believes younger consumers are more aware of the sustainability considerations of returns than older generations.

Balance 234

Balance Promotion Strategy Consumer 234

Inside Retail

JULY 12, 2023

This revolutionary change, once met with scepticism, is now being hailed as an opportunity to enhance consumer trust and forge stronger connections with audiences. It’s when customers voluntarily provide details about their preferences, interests, and needs. Zero-party data is held close to the vest by many in the industry.

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Marketing Customer Engagement Advertising Consumer 130

Inside Retail

FEBRUARY 8, 2022

Gifts have long since been a consumer favourite for Valentine’s Day celebrations. It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event.

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Gifts Customer Retention Customer Engagement Consumer 130

Inside Retail

APRIL 29, 2021

Lacoste Japan, operator of the French premium casual brand, has collected zero-party data based on the consent of the consumer in preparation for the upcoming restrictions on the use of cookie data. Consumers were asked to choose their favourite long sleeve polo colours and vote against other colours. Campaign objectives.

Strategy 230

Strategy Hobbies Customer Engagement Color 230

Retail Focus

MAY 3, 2023

Being able to identify returning visitors – after first-party and session cookies have expired – is key to delivering a frictionless, high-converting on-site shopping experience. It found that none of the retailers audited (0%) showed evidence of being able to ‘remember’ the customer on a return visit.

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Light Tailored Promotion Customer Engagement 130

Inside Retail

SEPTEMBER 5, 2022

Retailers and brand owners both need to showcase their products in the best possible light for an optimum shopping experience – and also to stand out in a highly competitive and overcrowded online marketplace. Consumers expect more when they purchase online. Find out more.

Customer Engagement 130

Customer Engagement Light Consumer Concept 130

Retail Focus

APRIL 4, 2024

In a world where consumers’ behaviours, expectations, and preferences are rapidly changing, premium and luxury brands are faced with a unique challenge – how to preserve their identity and exclusivity while adapting to the digital age (Purwar 2019).

Social Media 148

Social Media Strategy Balance Engagement 148

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. These Australian brands have told us exactly what prompted them to add SMS to their marketing strategy, along with which texting tactics have worked best for them so far.

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Marketing Promotion Flow Strategy 278

Inside Retail

MARCH 7, 2024

Birthday suit vice Against this backdrop, Australian fashion brand Nakedvice is on a mission to redefine accessible luxury with timeless designs that draw inspiration from vintage pieces and ‘90s nostalgia, aligning with emerging trends and consumer sentiments.

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Apparel Boutique Fashion Expansion 130

Retail Focus

MAY 25, 2022

Nicky Lovell, Head of Outlets and Retail Business Development at Global Mutual comments: “Retailers are increasingly moulding portfolios to enhance overall brand visibility and grow customer engagement; outlet settings are an important part of that strategy and offer improved lease flexibility with rental commitment that is aligned to sales success.

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Outdoor Customer Engagement Space Engagement 183

Inside Retail

MAY 2, 2022

Ray added digitalisation measures have helped provide normalcy after the pandemic, such as contactless payment systems, and antimicrobial coatings on self-service devices to keep shops clean. Airport retailers are welcoming data technological innovation to improve customer engagement,” Ray said.

Retail Marketing 130

Retail Marketing Marketing Customer Engagement Retail Sales 130

VMS

NOVEMBER 10, 2022

retailers prepare for the busy holiday shopping season, more than 60 percent say they are having trouble finding qualified candidates to staff their stores, while 45 percent claim to be struggling to fill contact center and back-office positions. which specializes in customer engagement.

Customer Engagement 91

Customer Engagement Engagement Shopping Management 91

Retail Focus

AUGUST 4, 2022

The past 2 years have resulted in some major changes to the retail industry, such as a significant increase in online shopping, the rise of localisation and other changes in consumer behaviours. Pre-pandemic, engagement with global environmental issues was mired in a false sense of security and widespread apathy.

Engagement 163

Engagement Customer Engagement Curate Retail Design 163

Inside Retail

MAY 19, 2023

Wilson Sporting Goods Co recently unveiled its first retail store in California, located within the well-known Third Street Promenade shopping district in Santa Monica. The store will feature an in-store area for consumers to trial products, including a basketball hoop, hitting wall and on-site racquet stringing.

Sporting Goods 130

Sporting Goods Marketing Social Media Engagement 130

Inside Retail

JULY 18, 2023

Retailers have always been aware that their success relies on more than the product alone, and the retail store of today is no longer just a destination for in-person shopping. In our always-connected society, consumers are all the more demanding. Ultimately, creating more value and satisfaction for the consumer.

Consumer 130

Consumer Tailored Customer Engagement Fashion 130

Inside Retail

APRIL 27, 2022

The report is designed for smart retailers seeking growth outside of their core markets, highlighting four distinct behaviours that have emerged from the latest consumer research. This is framed as four distinct opportunities for retailers to cast a wider net and engage new shoppers. According to the data, an average consumer makes 2.1

Social Media 130

Social Media Engagement Consumer Shopping 130

Inside Retail

OCTOBER 9, 2023

As the fashion world grapples with rapid shifts in consumer behaviour, H&M is setting its sights on the digital frontier with its recent launch on Southeast Asian e-commerce platform Shopee. It’s a strategic play that aims to redefine the shopping experience, bridging the gap between in-store and online retail.

Fashion 130

Fashion Engagement Shopping Customer Engagement 130

Inside Retail

JULY 18, 2022

The fundamental basics of retail lie in responding to consumer demand – put simply, providing everyday people with opportunities to buy the things they need and want. Whether it’s online or offline, as long as the shopping experience is friction-free, most shoppers end up happy and retailers end up winning their business.

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Consumer Customer Engagement Shopping Engagement 130

Show Best

DECEMBER 1, 2023

As we step into the future of retail, the landscape is ever-evolving, driven by innovations in design, technology, and consumer preferences. Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) are becoming integral tools for creating captivating and interactive shopping experiences. Contact us today to get started.

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Design Trends Retail Design Layout Design 77

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. The trading update also confirmed that Myer’s board has been undertaking a comprehensive search for a new chief executive officer to build on and expand King’s customer-centric initiative.

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Department Stores Planning Engagement Strategy 264

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Pope believes younger consumers are more aware of the sustainability considerations of returns than older generations.

Balance 130

Balance Promotion Strategy Consumer 130

Inside Retail

DECEMBER 7, 2023

Generative AI art: Luxury brands are using generative AI to create NFT [non-fungible tokens] art pieces and improve customer engagement opportunities. Customer service: AI-powered chatbots and virtual assistants are enabling many luxury brands to offer customer support, answer questions and handle purchase inquiries.

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Art Customer Engagement Marketing Shopping 130