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Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

Upholding their brand’s legacy and exclusivity is necessary while also exploiting the potential of digital technologies to reach, engage, and retain their clientele. Video calls, chat, or interactive apps are available for customers to engage with brand representatives or stylists.

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“We did not do enough”: Woolworths cans plans for Darwin Dan Murphy’s

Inside Retail

The Gilbert Review, led by Australian lawyer Danny Gilbert AM, gathered feedback from a large number of stakeholders and determined that the retailer had failed to engage with the community properly. We know that our customers want one, but we need to do it in a more responsible, engaged, thoughtful manner,” he said. “We billion, a 0.4

Planning 234
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Sustainable athleisure is big business, but rising costs pose a challenge

Inside Retail

Covid further accelerated this shift, with Fashion Genome, an intelligent data platform created by True Fit, finding that athleisure sales jumped over 84 per cent between March and December of 2020. billion in 2020 and is expected to reach US$117.4 billion by 2027, reflecting a compound annual growth rate of 5 per cent.

Apparel 130
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“Undervaluation of skills”: Why retail staff are among lowest paid workers

Inside Retail

Martin O’Brien and engaged by the SDA, which surveyed retail industry employees – the proportion of households with a member of the family working in the retail industry, who described their financial situation as “just getting along” and “poor”, increased from 26 to 30 per cent over the last two years. per cent strikes this balance.”

Balance 246
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How Middle Eastern retailer Sun & Sand Sports aims to succeed in Singapore

Inside Retail

“We aim to enhance our consumer-brand identification with consumers of the Southeast Asian region by engaging with customers directly and creating a tangible brand experience that will in turn strengthen customer loyalty,” he noted. He said there are plans to collaborate with local sports brands or athletes in the future too.

Expansion 130
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Welcome to the new customer experience

Inside Retail

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. In an era when opaque data-use policies have jeopardised customer trust, retailers are increasingly cognisant of balancing AI-powered personalisation with privacy.

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Is office gossip really that bad?

Inside Retail

According to Gallup’s 2022 State of the Global Workplace Report, employee engagement is just 21 per cent worldwide. It also found stress amongst professionals has reached an all-time high, higher than in 2020. Whether we like it or not, for those ‘gossiping’, it builds trust, engagement, and relationships. The alternative?