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Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

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Improving Campus Store Returns Management with Smart Technology

Parcel Pending

Smart technology, including smart parcel locker solutions, can significantly improve returns management for campus stores by simplifying and streamlining the reverse logistics process. 1 Though the rate of returns saw a significant shift between 2020 to 2021 from 10.6% to 16.5%, it has remained stable since with a 16.6%

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Females to the front: Women retail leaders share insights from the top

Inside Retail

Mawuse Ziegbe, country manager, Camper. I look forward to a world where we eventually have more balanced gender representation and there is no longer a need to ask these sorts of questions. Charlene Perera, general manager, Hush Puppies and Clarks. Have confidence in the value that you bring to the business. Back yourself!

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“Undervaluation of skills”: Why retail staff are among lowest paid workers

Inside Retail

Martin O’Brien and engaged by the SDA, which surveyed retail industry employees – the proportion of households with a member of the family working in the retail industry, who described their financial situation as “just getting along” and “poor”, increased from 26 to 30 per cent over the last two years. per cent strikes this balance.”

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Foodpanda’s Evelyn Tay talks travel, sport and 20-plus years in comms

Inside Retail

Evelyn Tay: I manage all aspects of communications, government, and public affairs, as well as sustainability and corporate social responsibility (CSR) programmes across Asia at Foodpanda. Post-Uber, I also managed Tesla’s communications in Asia at the most interesting time when building the Shanghai Gigafactory.

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Welcome to the new customer experience

Inside Retail

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. In an era when opaque data-use policies have jeopardised customer trust, retailers are increasingly cognisant of balancing AI-powered personalisation with privacy.

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“We did not do enough”: Woolworths cans plans for Darwin Dan Murphy’s

Inside Retail

The Gilbert Review, led by Australian lawyer Danny Gilbert AM, gathered feedback from a large number of stakeholders and determined that the retailer had failed to engage with the community properly. We know that our customers want one, but we need to do it in a more responsible, engaged, thoughtful manner,” he said. “We billion, a 0.4

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