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No longer a “hot new thing”: Why AR shopping is here to stay

Inside Retail

“When it comes to makeup, I always say, ‘use without caution,’ and now you can shop without caution, too.” However, beauty brands and other companies in various retail sectors have been integrating AR technology into the consumer shopping experience since well before 2020.

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Customer experience innovations for 2017

Barber Design

We’d really like to put it all behind us by taking a look at some of the big customer experience innovations in store for retailers in 2017. Whilst there is no denying the success of e-commerce – as revenues continue to grow worldwide – 85% of shoppers say that they still prefer to shop in real, physical stores.

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Leeds-based sign manufacturer The Sign Group™ takes significant step in net-zero journey to support contractor customers and retailers

Retail Focus

The Sign Group engaged CarbonQuota in July this year to conduct a full carbon footprint assessment of their operation, as part of the next step in their journey towards net-zero. Clients and end-users of the our products include sign companies, shop fitters and major retailers.

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Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

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Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

Upholding their brand’s legacy and exclusivity is necessary while also exploiting the potential of digital technologies to reach, engage, and retain their clientele. Luxury brands are increasingly using customer data and artificial intelligence to offer highly personalised shopping experiences (Economist 2017).

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LSKD appoints first chief retail officer as part of its “audacious” growth plan

Inside Retail

New store openings are expected to increase customer engagement by making the brand more accessible to a wider community of new and existing shoppers, and allowing for products, culture and events to be showcased. As an omnichannel retailer, making it easier to shop the brand is the main priority, Shaughnessy told Inside Retail. “A

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30 Stats that Prove Visual Merchandising is More Important than Ever

Contra

Retail TouchPoints, 2017) Using complementary colours in displays can increase sales by 35%. Colour Marketing Group, 2019) Enhancing Customer Experience Shoppers spend 20% more time in shops with well-designed visual merchandising. National Retail Federation, 2020) Interactive displays can boost product engagement by 40%.