Remove 2017 Remove Consumer Remove Engagement Remove Shopping
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No longer a “hot new thing”: Why AR shopping is here to stay

Inside Retail

“When it comes to makeup, I always say, ‘use without caution,’ and now you can shop without caution, too.” However, beauty brands and other companies in various retail sectors have been integrating AR technology into the consumer shopping experience since well before 2020. In 2020, 83.1

Shopping 245
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Meet Sugar: The “anti-establishment” beauty retailer Indian consumers crave

Inside Retail

India’s beauty and personal care market is projected to reach US$21 billion in 2025, and the rising adoption of online shopping and greater product penetration in secondary cities are also contributing to the market’s enlargement. Consumers are at the heart of all we do. Celebrating uniqueness.

Consumer 130
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“We see opportunity in changes”: BA&SH CEO on the evolving luxury market

Inside Retail

French womenswear brand BA&SH recently re-opened its Asia flagship shop in Hong Kong’s IFC mall. The story so far Grenade said the brand started its operations in the Asian market in 2017, and since then it has opened 49 stores (38 in China, six in Hong Kong, two in Singapore and one in Macau). per cent growth in China retail.

Marketing 130
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Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. And consumers can feel it.

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Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

In a world where consumers’ behaviours, expectations, and preferences are rapidly changing, premium and luxury brands are faced with a unique challenge – how to preserve their identity and exclusivity while adapting to the digital age (Purwar 2019). Digital transformation has extended the customer experience beyond the point of sale.

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Customer experience innovations for 2017

Barber Design

We’d really like to put it all behind us by taking a look at some of the big customer experience innovations in store for retailers in 2017. Whilst there is no denying the success of e-commerce – as revenues continue to grow worldwide – 85% of shoppers say that they still prefer to shop in real, physical stores.

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“Not surprised”: Experts react to Amazon’s reported department store plan

Inside Retail

More recently, the company’s offline efforts have been in the convenience space, with the launch of its cashierless Amazon Go stores, and grocery, following its acquisition of the upscale US grocery chain Whole Foods in 2017. And it would come at a time when some long-running department stores are closing up shop.