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The four trends defining online retail in 2024

Inside Retail

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.

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Retention and loyalty – how to grow when the market is down

Inside Retail

For those retailers who do not have an established loyalty program, don’t worry; there are other ways to achieve loyalty and retain shoppers without a formalised program. For those retailers with existing loyalty programs, there are several key internal and shopper-driven actions you can take to maximise ROI.

Marketing 289
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“No immediate impact”: Experts weigh in on Senate Committee’s recommendations

Inside Retail

This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values. The review looked at whether the mergers and acquisitions reforms in other sectors such as hardware and liquor are currently adequate for competition laws.

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Survival guide: The keys to resilience and success in tough times

Inside Retail

About 180 retail businesses collapsed in the September quarter alone; only the construction, accommodation and other services sectors had more attrition. The global economic outlook continues to be unsettled, as financial, geopolitical and other challenges weigh on confidence, force costs higher and erode margins.

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No one will escape: Industry leaders on navigating the retail recession

Inside Retail

There isn’t a silver bullet fix to restoring consumer confidence other than cost-of-living relief. Following the GFC, he noted that the retailers who did this were able to exit the recession quicker compared to competitors, and come out stronger on the other side. Many economists suggest inflation has, or is close to, its peak.

Consumer 246
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Loyalty card wallet app Stocard drawing shoppers to engage with brands

Inside Retail

That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. . We can run multiple creative solutions for brands and retailers to engage with the user base.”.

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FTC Looks to Crack Down on Subscription and Membership Auto-Renewals

Hunton Andrews Kurth

The proposed rule is part of a broader FTC initiative designed to crack down on “ dark pattern ” tactics that retailers employ to aid in customer acquisition and retention, among other things. The restraints on cancellation procedures may have an even greater impact on customer retention.