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Three practical solutions to drive brilliant customer engagement

Inside Retail

As we know, today’s consumers are doing much of their shopping online. The number of touchpoints to reach them and the amount of data being generated, continues to skyrocket, which can sometimes make for a very disjointed customer engagement strategy. . billion on online retail , accounting for around 13.2

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Apac tipped to fuel global airport retail market recovery

Inside Retail

per cent this year, resulting in a boost in retail sales. Retail analyst at GlobalData, Koyel Ray, said Apac’s airport retail sales fell by $10 billion in 2020 before rebounding slightly last year to $11.8 Airport retailers are welcoming data technological innovation to improve customer engagement,” Ray said.

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Retailers can’t afford to discount the customer experience this December

Inside Retail

Welcome to December and the chance for retailers to redeem themselves with customers. Historically, the highest retail sales and earnings were generated in December in the weeks leading to Christmas and the following Boxing Day sales.

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Brick & Mortar Remains King: The Value of In-Store Experiences

Parcel Pending

Clearly, the year 2020 was the year of e-tailing, e- shopping , and eCommerce with Digital Commerce 360 reporting that US “ retail chains will end the year with a collective 76.8% However, don’t write off brick and mortar retail stores yet. The Value of Omnichannel Shopping Experiences. growth in eCommerce ” 1.

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E-commerce teams: The unseen keys to success

Inside Retail

Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. Clothing retail went up 20 per cent, even though people had nowhere to go.

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Movers & Shakers Q&A with Simon Leesley, MD for UK at Stitch Fix

Retail Insider

The seismic consumer shift from offline to online shopping presents an important moment for retailers to rethink traditional models and redefine the shopping experience in a truly customer-centric way. Our personalisation model is perfectly placed to meet and grow with the needs of customers in this new era of shopping.

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Digital retail trends – the gamification of retail stores?

Barber Design

A recent survey by Verdict and British Land suggests that despite a consumer shift to digital sales, bricks-and-mortar stores play a part in 89% of all retail sales. According to the research, retailers shouldn’t view digital technology as a threat but rather as a bonus. Bricks and Mortar Still Vital. Transforming Roles.

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