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Three practical solutions to drive brilliant customer engagement

Inside Retail

The number of touchpoints to reach them and the amount of data being generated, continues to skyrocket, which can sometimes make for a very disjointed customer engagement strategy. . When customer engagement is done right, brands can build customer loyalty by providing impactful, user-centric experiences.

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Apac tipped to fuel global airport retail market recovery

Inside Retail

per cent this year, resulting in a boost in retail sales. Retail analyst at GlobalData, Koyel Ray, said Apac’s airport retail sales fell by $10 billion in 2020 before rebounding slightly last year to $11.8 Airport retailers are welcoming data technological innovation to improve customer engagement,” Ray said.

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Retailers can’t afford to discount the customer experience this December

Inside Retail

Welcome to December and the chance for retailers to redeem themselves with customers. Historically, the highest retail sales and earnings were generated in December in the weeks leading to Christmas and the following Boxing Day sales.

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“Building for the future”: Inside Endeavour Group’s plan for digital

Inside Retail

And while the business’ sales stayed flat compared to FY21, Endeavour Group has managed to diversify itself across the alcohol retail space, with a number of new brands and offers now online, signalling new potential moving forward. Compared to the beginning of Fy20, before Covid-19 hit, retail sales were up 12.7

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E-commerce teams: The unseen keys to success

Inside Retail

Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. Clothing retail went up 20 per cent, even though people had nowhere to go.

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Digital retail trends – the gamification of retail stores?

Barber Design

A recent survey by Verdict and British Land suggests that despite a consumer shift to digital sales, bricks-and-mortar stores play a part in 89% of all retail sales. According to the research, retailers shouldn’t view digital technology as a threat but rather as a bonus. Bricks and Mortar Still Vital.

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Brick & Mortar Remains King: The Value of In-Store Experiences

Parcel Pending

Omnichannel retail is about creating consistent experiences across apps, websites, social media , ads, and in- store visits to increase customer engagement. Put simply: customers want to purchase effortlessly and seamlessly across every platform. The Value of Omnichannel Shopping Experiences.