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Dial up your customer experience with these contact centre solutions

Inside Retail

In this article, we talk about ways that a contact centre partner can support you in delivering an exceptional customer experience to your end customers. Managing fluctuating call volumes No other industry is subject to the ebbs and flows of customer demand than retail. Here, the choice is pretty clear.

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Success starts with empathy: Why you need to lead from the heart

Inside Retail

Influencing the extent to which people are engaged and performing at their best during any challenging time is no easy task; however, there are steps that leaders can take to optimise the chances of people maintaining the strength of spirit needed to keep striving despite the obstacles that are put in their way. Communicate often.

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The Unlikely Harmony: Where Couture Meets Card Games

Retail Focus

As we step onto the stage set by this article, we are about to explore the mesmerizing intersection between two seemingly disparate realms. Player Engagement and Retention VI. This collaboration was not just a meeting of fashion and gaming but a testament to the potential of virtual spaces as the future of luxury fashion engagement.

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Top 6 Tools For Retail Promotion

Retail Focus

To do this, they use content that can ensure user engagement. This is a comprehensive exchange of audience, sales, effective communication and a double flow of creativity and creativity. It is much easier to do this with the help of special tools to identify current trends.

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A Playful Office Doesn’t Have To Look Like a Playground

All Work

Science tells us that engaging in play has a range of cognitive, social, physical, and emotional benefits. Play can be a vital component of a thriving, creative, and engaged office culture. Workplace fun benefits employees’ health and well-being, increases engagement, promotes collaboration, and fosters creativity.

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Why Amazon challenger Temu is so addictive to shoppers

Inside Retail

At the time of publishing this article, Temu was the most popular free iPhone app in the US, United Kingdom, Australia and Germany. Social commerce harnesses a sense of “friendship” conveyed by influencers, making the online shopping experience more engaging and product recommendations more convincing.

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How pharmacies are tapping into personalisation tech

Inside Retail

In this article I explain why and look at three big opportunities for pharmacy in the years ahead. The economics of pharmacy retail also support digital engagement. Many FMCG brands sold in pharmacies have high margins and the FMCG industry is keen to partner with retailers to engage digitally with consumers. So, why pharmacy?

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