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Dial up your customer experience with these contact centre solutions

Inside Retail

In this article, we talk about ways that a contact centre partner can support you in delivering an exceptional customer experience to your end customers. Managing fluctuating call volumes No other industry is subject to the ebbs and flows of customer demand than retail. More hands make light work.

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A Playful Office Doesn’t Have To Look Like a Playground

All Work

Science tells us that engaging in play has a range of cognitive, social, physical, and emotional benefits. Play can be a vital component of a thriving, creative, and engaged office culture. Workplace fun benefits employees’ health and well-being, increases engagement, promotes collaboration, and fosters creativity.

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Why Amazon challenger Temu is so addictive to shoppers

Inside Retail

At the time of publishing this article, Temu was the most popular free iPhone app in the US, United Kingdom, Australia and Germany. Social commerce harnesses a sense of “friendship” conveyed by influencers, making the online shopping experience more engaging and product recommendations more convincing.

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The Unlikely Harmony: Where Couture Meets Card Games

Retail Focus

As we step onto the stage set by this article, we are about to explore the mesmerizing intersection between two seemingly disparate realms. Player Engagement and Retention VI. This collaboration was not just a meeting of fashion and gaming but a testament to the potential of virtual spaces as the future of luxury fashion engagement.

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How Can Office Design Help To Rebuild Working Relationships?

All Work

Now that offices are open for business, there’s an eagerness to boost in-person engagement and rebuild working relationships. Things like proportion, scale, acoustics, lighting, colors, and layout affect how people feel, behave, and interact in a space. The built environment shapes behaviors. Is that your puppy?

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How To Create A Happy Workplace? Business Environment Design Matters

All Work

Visionary leaders recognize that an employee-focused environment promoting happiness and engagement enhances productivity, sales, and retention, thereby improving the company’s overall performance. This article was written by Brittany Clark and Andrew McQuilkin of BHDP Architecture for Work Design Magazine.

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Stylization: The Overlooked Design Strategy That Complements Hybrid Work

All Work

This article was written by Caitlin Turner and Kristina Kamenar , and was originally published on Work Design Magazine. These experiences stem from two opposite, yet complementary, psychological states: awe and flow. On the flip side, design that facilitates the flow state helps us slow down, focus and reflect.