2022 Customer Engagement Engagement Planning 
Inside Retail
FEBRUARY 11, 2024
Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. We aim to ensure our community feels supported and satisfied through the whole process.
Inside Retail
JULY 27, 2023
In addition, the Cheetah Digital 2022 Digital Consumer Trends Index highlights that there has also been a huge increase in Australian consumers who feel frustrated with a brand’s lack of personalisation initiatives for their unique desires and needs. It also cuts costs and time, enabling retailers to do much more with less.
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Retail Focus
DECEMBER 8, 2021
The report highlights the vital role customer loyalty programmes have played throughout the Covid-19 crisis, and how the pandemic-induced acceleration of eCommerce looks set to usher in a wave of brand loyalty innovation over the next three years. As for future plans, we want to grow the community aspect. Predicted to be worth $15.5
Inside Retail
JANUARY 12, 2023
McKinsey & Co stated in mid-2022 that social commerce comprised more than 13 per cent of China’s total e-commerce sales. TikTok reports that two-thirds of its users were inspired to shop even when they weren’t actually planning to do so. The platforms are facilitating this by providing more points of engagement and means to sell.
Inside Retail
FEBRUARY 20, 2024
billion in 2022. 1 Embrace omnichannel commerce This year, a seamless, integrated customer experience is paramount. AI algorithms can analyse vast amounts of customer data to understand preferences, predict behaviour, and offer personalised product recommendations.
Inside Retail
JUNE 5, 2022
Google announced plans to entirely phase out third-party cookies within two years. Cheetah Digital’s recent 2022 Digital Consumer Trends Index shows a whopping 86 per cent of consumers are becoming increasingly sceptical when it comes to their data privacy. We’ve been discussing the death of the cookie for a long time.
Inside Retail
JUNE 5, 2023
However, the shift is overwhelmingly toward newer, digital forms of catalogues: in 2022 the share of consumers preferring the digital catalogue over the paper one was 44 per cent, while in the last two years, the share of consumers that prefer the paper format decreased starting from 30 per cent in 2021 and 28 per cent in 2022.
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