Inside Retail

AUGUST 23, 2022

We’ve [been] building for the future by enhancing our digital customer engagement platforms, and introducing new retail formats, such as the Cellar by Dan Murphy’s, and Dan Murphy’s new neighbourhood stores,” said Endeavour Group chief executive Steve Donohue.

Planning 130

Planning Pattern Customer Engagement Balance 130

Compliantia

MARCH 31, 2023

The good news is, with proper planning, not only can you ensure that the right, in-demand products are available to customers when they need them, but also avoid ending up with excess inventory. This is where a merchandising plan can help. What is a merchandising plan and why should retailers care? Let’s get started.

Merchandising 93

Merchandising Planning Visual Merchandising Display 93

Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

Customer Engagement 263

Customer Engagement Expansion Engagement Strategy 263

Inside Retail

JANUARY 12, 2023

TikTok reports that two-thirds of its users were inspired to shop even when they weren’t actually planning to do so. Brand engagement beyond the transaction; FMCG brands should identify what products have higher engagement. The platforms are facilitating this by providing more points of engagement and means to sell.

Social Media 264

Social Media Beauty and Health Engagement Customer Engagement 264

VMS

SEPTEMBER 10, 2021

announced plans to open 25 new locations each year for the foreseeable future, according to a press release. The post Torrid Plans for 25 New Stores Each Year appeared first on Visual Merchandising and Store Design. Torrid (City of Industry, Calif.)

Planning 52

Planning Visual Merchandising Customer Engagement Merchandising 52

Retail Focus

DECEMBER 8, 2021

The report highlights the vital role customer loyalty programmes have played throughout the Covid-19 crisis, and how the pandemic-induced acceleration of eCommerce looks set to usher in a wave of brand loyalty innovation over the next three years. As for future plans, we want to grow the community aspect. Predicted to be worth $15.5

Customer Engagement 130

Customer Engagement Engagement Planning Marketing 130

Inside Retail

JANUARY 2, 2024

Throughout every year, a multitude of major and minor calendar events offer great opportunities to engage with customers at a time when they are open to shopping for friends, families or themselves. This is a highly effective tool for reaching your most engaged customers.

Strategy 130

Strategy Marketing Social Media Engagement 130

Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

Social Media 246

Social Media Engagement Consumer Artistic 246

Inside Retail

JUNE 1, 2023

She said that more than one-quarter of retail businesses polled in Shipstation’s latest research plan to increase delivery charges for customers this year, and 10 per cent plan to increase the cost of returns. That sustainability mindset provides an opportunity for retailers to engage with Gens Y and Z, she said.

Balance 234

Balance Promotion Strategy Consumer 234

Inside Retail

JUNE 5, 2023

We aim to enhance our consumer-brand identification with consumers of the Southeast Asian region by engaging with customers directly and creating a tangible brand experience that will in turn strengthen customer loyalty,” he noted. He said there are plans to collaborate with local sports brands or athletes in the future too.

Expansion 130

Expansion Engagement Social Media Consumer 130

Inside Retail

MARCH 6, 2023

She also highlighted the use of immersive technologies, such as Outernets, an Israeli retail tech company that is being used to enhance customer engagement, and capture customer data and foot traffic. As such, she said that brands need to be especially careful when formulating and executing these plans. “If

Shopping 243

Shopping Engagement Customer Engagement Curate 243

Inside Retail

JULY 23, 2023

The vast majority are really engaged and – should they wish to leave – we don’t block them, which is quite unique in this industry.” The brand’s new tagline – dream it, style it, live it – is part of this campaign, with the company seeking to engage with its customers during the “dream it” stage.

Engagement 130

Engagement Customer Engagement Planning Other 130

Inside Retail

NOVEMBER 16, 2023

A recent report from Klaviyo and Qualtrics shows that despite current economic challenges, 52 per cent plan to spend the same amount online this upcoming BFCM than they did last year – and 15 per cent plan to spend more. If you are using dynamic codes, be sure to upload enough codes for the number of people you plan to send them to.

Strategy 130

Strategy Engagement Planning Promotion 130

Inside Retail

FEBRUARY 7, 2024

Dittmar also said that another practical example of this is an AI-powered menu creator that looks at the ingredients you have in your fridge and then suggests recipes and generates a shopping list for items you need, saving time and effort in meal planning and shopping.

Focal Point 130

Focal Point Shopping Consumer Engagement 130

Inside Retail

DECEMBER 15, 2021

A new report reveals that 43 per cent of Aussies plan to not shop at physical stores this holiday season due to concerns about the ongoing Covid-19 pandemic. The research also found that 41 per cent plan on shopping online at the same volume as they did during the height of the pandemic.

Customer Engagement 130

Customer Engagement Shopping Planning Engagement 130

Inside Retail

OCTOBER 9, 2023

Tapping into live streaming A key part of Shopee’s customer experience is live streaming, so it will be interesting to see how H&M incorporates this feature into its broader digital strategy going forward. Providing our customers with elevated shopping experiences and transforming our omnichannel operations is an ongoing journey for us.

Fashion 130

Fashion Engagement Shopping Customer Engagement 130

Inside Retail

NOVEMBER 2, 2023

In his new role, Zhou will lead the China team responsible for commercial, marketing and communications, customer engagement, and retail operations. According to the company, Spangler will be in charge of leading the growth plan to revitalise the brand on a global scale.

Customer Engagement 130

Customer Engagement Expansion Planning Management 130

Inside Retail

AUGUST 1, 2023

Koo added that greater brand awareness, as well as more intent from customers to make purchases when entering the stores – is helping to drive growth. “By By expanding to interstate stores and strengthening our digital presence, we’ve enhanced our reach and amplified customer engagement,” she said.

Gifts 246

Gifts Customer Engagement Apparel Balance 246

Retail Focus

APRIL 27, 2021

Folio Hair allows customers to record stylist-led techniques which help customers maintain their hairstyle and also provides a record of the process and products used for the stylist and salon to help them offer a seamless customer experience for every visit to the salon.

Marketing 264

Marketing Concept Customer Engagement Promotion 264

Inside Retail

JUNE 5, 2023

He noted that, traditionally, catalogues have been used in Australia in order to expand a store’s reach, but that in the modern retail landscape where any brand can exist online and reach millions of customers, the catalogue should be reframed as a piece of customer engagement.

Social Media 130

Social Media Shopping Form Promotion 130

Retail Times

MAY 24, 2023

Retail Times - Retail news, reports, analysis & comment

Planning 40

Planning Customer Engagement Engagement Strategy 40

Inside Retail

JUNE 1, 2023

She said that more than one-quarter of retail businesses polled in ShipStation’s latest research plan to increase delivery charges for customers this year, and 10 per cent plan to increase the cost of returns. That sustainability mindset provides an opportunity for retailers to engage with Gens Y and Z, she said.

Balance 130

Balance Promotion Strategy Consumer 130

Inside Retail

MARCH 3, 2022

She has led the business through a period of rapid growth, while creating a long-term expansion plan centred around customer engagement. But it was her passion for understanding the customers and meeting their needs that convinced Kate and James – and O’Shannessy herself – she was the right person for the job.

Customer Engagement 130

Customer Engagement Engagement Expansion Planning 130

Inside Retail

MAY 25, 2023

But that hasn’t deterred CEO William Pak from his plan to return the brand to its former glory. The SoHo pop-up will help the company adapt its offering for the Esprit shopper in North America, and provide insight around how customers engage with the team, product and overall store environment.

Planning 130

Planning Pattern Perspective Space 130

Inside Retail

DECEMBER 18, 2023

At the big end of town, Woolies X, with its embedded Quantium research is driving the customer data revolution for team green, while Wesfarmers’ OneDigital promises to play catch up and unleash the power of Flybuys with a huge commitment in talent and marketing (what about that AFL Grand Final budget).

Social Media 147

Social Media Engagement Concept Layout 147

Retailing Insight

MAY 2, 2024

But let’s be real, managing a bustling retail space can be a whirlwind of tasks – from inventory tracking to customer engagement and beyond. The Omni-Channel Experience Meeting customers where they are – online, in-store, and everywhere in between – is the key to creating an exceptional shopping experience.

Social Media 52

Social Media Management Customer Engagement Engagement 52

Inside Retail

MAY 27, 2021

Many retailers have been forced to find new ways to engage their customers, sustain their businesses and find new opportunities for growth leading to an accelerated shift from physical retail to e-commerce. After implementing this solution, Ezibuy acquired over 40,000 new email subscribers, who had a conversion rate to customer of 19%.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

MARCH 7, 2024

Expansion plans will be supported by the opening of a second boutique in Victoria and a third in New South Wales by the year’s end. Other KPIs that the brand monitors include sales volumes across channels, overall revenue growth and the returns rate, which is crucial for maximising profitability and customer satisfaction.

Apparel 130

Apparel Boutique Fashion Expansion 130

Inside Retail

OCTOBER 24, 2023

The brand also invested in targeted marketing campaigns, leveraging social media and celebrity endorsements to engage with a younger demographic. “My Additionally, customisation services provide an opportunity to showcase the brand’s craftsmanship, quality, and attention to detail, further enhancing brand loyalty and customer engagement.

Target Market 130

Target Market Social Media Fashion Tailored 130

Inside Retail

APRIL 18, 2021

Besides shifting its focus to the O+O business model, AS Watson also plans to expand its footprint with 1000 new stores opening this year. Retail is not dead; it just needs to be better for our customers.”. The group has also doubled its development of digital assets and content to keep customers engaged.

Customer Engagement 130

Customer Engagement Strategy Concept Engagement 130

Theatro

JUNE 15, 2022

Due to these factors, the retailer began searching for a solution to engage employees early in their onboarding process to help reduce attrition costs, improve retention rates, accelerate training processes, and expand proficiencies. The Solution: Learning a different way. The Results: Saving millions on onboarding & training.

Engagement 98

Engagement Customer Engagement Other Planning 98

Compliantia

JULY 4, 2023

This allows for better planning and coordination across multiple locations. It ensures that promotions are strategically timed, preventing conflicts and maximizing customer engagement. When customers feel that a promotion is tailored specifically for them, it creates a sense of connection and drives their enthusiasm to purchase.

Promotion 95

Promotion Location Management Tailored 95

Inside Retail

OCTOBER 11, 2023

Analyzing over 80 different rigorous peer-reviewed studies on DTC, we discovered a few common insights that prove the DTC model isn’t dead, it’s just evolving and, in fact, it could still be a great way for smaller brands to build customer engagement. Engaging with customers directly online is particularly appealing for new brands.

Engagement 130

Engagement Strategy Consumer Marketing 130

Inside Retail

FEBRUARY 8, 2022

Retailers want more time to get to know their customers as people and by breaking down siloed data and having it collected in one place, retailers are one step closer to forming 1:1 relationships. Without siloed data, retailers are gaining valuable insights which allow personalisation to be at the centre of customer engagement approaches.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130

Inside Retail

AUGUST 11, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report. “As

Fashion 130

Fashion Customer Engagement Line Expansion 130

Show Best

JULY 28, 2023

Interactive Product Displays: Interactive product displays enhance customer engagement and education. Incorporating digital screens or tablets that provide information about different strains, product origins, and effects can empower customers to make informed decisions.

Design Trends 66

Design Trends Design Interior Design Display 66

Inside Retail

JULY 11, 2023

We want customers to come back when they want to treat themselves to something heavenly, that’s our mission,” she added. She is also focused on increasing the brand’s outreach through social media by creating a ‘love letter’ approach to customer engagement.

Reimagine 130

Reimagine Social Media Customer Engagement Management 130