Ikea bets on remote interior design as AI changes sales strategy
Inside Retail
JUNE 13, 2023
Ingka says it has trained 8,500 call centre workers as interior design advisers since 2021, while Billie – launched the same year with a name inspired by Ikea’s Billy bookcase range – has handled 47 per cent of customers’ queries to call centres over the past two years. In the UK, customers pay $31.44
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