Inside Retail

JUNE 15, 2021

Retailers and consumers have been urged — or forced — to take their transactions into the digital marketplace. But for Mainland China, this online shopping behaviour has long been considered normal. China has the world’s largest digital population with almost 989 million netizens in December 2020. New consumers.

Consumer 147

Consumer Strategy Engagement Marketing 147

Retail Focus

APRIL 4, 2024

In a world where consumers’ behaviours, expectations, and preferences are rapidly changing, premium and luxury brands are faced with a unique challenge – how to preserve their identity and exclusivity while adapting to the digital age (Purwar 2019).

Social Media 147

Social Media Strategy Balance Engagement 147

Inside Retail

JUNE 14, 2022

Retailers know they need to use technology to enable consumers to shop wherever and whenever they want. Just as customers expect to easily browse according to their preferences, they expect checkout and delivery to go just as smoothly. It’s no secret that consumers prefer fast delivery. The role of order management.

Strategy 130

Strategy Social Media Management Consumer 130

Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. It’s encouraging to observe similar trends in countries like China, where trends such as “revenge shopping” are aiding the country’s speedy economic recovery.

Department Stores 246

Department Stores Shopping Layout Outdoor 246

Contra

JANUARY 10, 2024

Visual merchandising plays a pivotal role in the retail industry, significantly influencing consumer behaviour and sales outcomes. It combines aesthetics, branding, and customer experience to create an environment that not only attracts customers but also encourages purchases and brand loyalty.

Visual Merchandising 52

Visual Merchandising Merchandising Display Texture 52

Contra

JANUARY 10, 2024

Visual merchandising plays a pivotal role in the retail industry, significantly influencing consumer behaviour and sales outcomes. It combines aesthetics, branding, and customer experience to create an environment that not only attracts customers but also encourages purchases and brand loyalty.

Visual Merchandising 52

Visual Merchandising Merchandising Display Texture 52

Inside Retail

AUGUST 17, 2021

Amid the upheaval in 2020, we were quick to adjust to circumstances. The 2021 State of Fashion report published by McKinsey showed that data captured in the past 18 months indicates fashion moved “five years forward in consumer and business adoption of digital in a matter of months”.

Fashion 130

Fashion Customer Engagement Beauty and Health Engagement 130

Inside Retail

JUNE 3, 2021

Combine this with a customer base whose expectations of what makes a great experience have continued to rise, and in some cases are heightened through periods of lockdown, and you have a sense of the challenge facing the retail sector. Protect your business and customers by issuing a unique one-time PIN code to customers.

Location 147

Location Customer Engagement Advertising Shopping 147

Parcel Pending

APRIL 21, 2021

Clearly, the year 2020 was the year of e-tailing, e- shopping , and eCommerce with Digital Commerce 360 reporting that US “ retail chains will end the year with a collective 76.8% Physical retail stores continue to play a powerful role in shaping the shopping experience. Direct-to-Consumer Brands Embracing Physical Stores.

Merchandising 52

Merchandising Social Media Shopping Consumer 52

RetailMinded

JANUARY 29, 2021

Post-holiday returns are a fact of life for retailers, but this year could be especially difficult with forecasts suggesting record-breaking returns and a 23% increase over the 2020 peak period. Retailers can try and reduce return rates but the reality is that negative returns experiences can deter customers from shopping with a brand again.

Social Media 92

Social Media Management Shopping Engagement 92

RetailMinded

MARCH 10, 2022

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. Brand health includes customer loyalty, the consumer experience journey and customer connectivity. Most would agree that they are very different in direct response to the global pandemic.

Harmony 98

Harmony Customer Engagement Consumer Engagement 98

Parcel Pending

FEBRUARY 28, 2023

Customer experience depends on many factors: doing research about a product on social media , shopping in-store, visiting the company’s website, choosing a delivery method, and even navigating the return process. All of these together form the basis of a customer ’s judgment about the a retailer ’s brand and products.

Social Media 52

Social Media Tailored Strategy Shopping 52

Parcel Pending

FEBRUARY 28, 2023

Customer experience depends on many factors: doing research about a product on social media , shopping in-store, visiting the company’s website, choosing a delivery method, and even navigating the return process. All of these together form the basis of a customer ’s judgment about the a retailer ’s brand and products.

Social Media 52

Social Media Tailored Strategy Shopping 52

Retailing Insight

MARCH 13, 2023

Those fluctuations derive from the changing economy and changes in customer preferences and habits… No matter if your business is brick-and-mortar, has an e-commerce model, or is a business you are planning to launch this year, you need effective marketing strategies — whether you are seeking to grow or just to ‘keep the lights on.’

Strategy 52

Strategy Marketing Social Media Advertising 52

Parcel Pending

MARCH 30, 2024

Enhance Customer Experience with Omnichannel Solutions The construction supply industry must create a unified shopping experience to satisfy customer expectations. These technologies offer a previously unfathomable level of insight and efficiency to every supply chain step, from inventory management to customer engagement.

Outdoor 52

Outdoor Strategy Management Customer Engagement 52

Parcel Pending

MARCH 29, 2024

Rising Cybercrime The cyber landscape has grown more perilous, as demonstrated by the SolarWinds software compromise in late 2020. Enhance Customer Experience with Omnichannel Solutions Electrical distributors must create a unified shopping experience to satisfy customer expectations.

Social Media 52

Social Media Marketing Management Flow 52

Parcel Pending

SEPTEMBER 30, 2021

The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Consumer data clearly backs up this strategy: 84% of consumers say they’re more apt to stick with a brand that offers a loyalty program 2. 2020, February 9).

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Retail Insider

JANUARY 31, 2022

The Story: It seems reading through earlier interviews that at first co-founder Timo Boldt thought about opening a shop a decade or so ago to sell his made-to-measure recipe boxes but putting his ex-Goldman Sachs financial nous to good use he decided that online and convenience were the trends to follow and lo, hasn’t he been proved right.

Shopping 52

Shopping Customer Engagement Marketing Consumer 52

Parcel Pending

DECEMBER 30, 2021

If you want to know how to enhance the customer experience in retail , you should stay abreast of emerging trends, such as self-checkout options and automation. These innovations can help offset a reliance on workers, allowing them to spend more time on customer engagement on the sales floor.

Merchandising 52

Merchandising Customer Engagement Line Fashion 52

Retail Insider

JUNE 24, 2021

Stitch Fix is able to offer personalisation at scale, which given recent moves in consumer behaviour, habits and expectations due to the pandemic, is more important than ever. Our personalisation model is perfectly placed to meet and grow with the needs of customers in this new era of shopping.

Space 52

Space Shopping Engagement Consumer 52

Retail Insider

SEPTEMBER 14, 2021

For example in 2020 Waldgate released 20+ wines into 35,000 bottles so you can do the maths. About a third of the production is sold direct-to-consumer (DTC), another third exported (lots to Scandinavians who love natural wine, according to Waldgate) and a final third through wholesalers. Crikey: Indeed. Err: Oh for goodness sake.

Customer Engagement 52

Customer Engagement Consumer Engagement Location 52

Retail Insider

DECEMBER 8, 2021

Lick’s launch day unbelievably was the very first day of the initial UK national lockdown in March 2020. Generally very high levels of engagement leads to happy consumers. There is a massive amount of pre-purchase research on paint and colours, which consumers are doing wholly online looking at lovely pre-done rooms.

Perspective 52

Perspective Engagement Customer Engagement Consumer 52

CRP

JANUARY 27, 2023

Consumers have understandably grown skeptical about brands indulging in self-promotion. The company has since then received funding to go direct to consumers, evolving into a multi-million-dollar brand selling in NY, LA, Dallas, and other renowned stores worldwide. In 2020, she partnered with Macy’s on her own line, Danielle Bernstein.

Gifts 52

Gifts Fashion Color Promotion 52

Retail Insider

MARCH 8, 2021

But wouldn’t that be very expensive buying up best-selling consumer brands: Absolutely not. In April 2020 another $35 million, then $110 million at a $780 million valuation. Flooid has evolved from the PCMS heritage to better serve retailers looking to deliver customer engagement across multichannel, multi-vertical operations.

Customer Engagement 52

Customer Engagement Marketing Engagement Line 52