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Woolworths loses Australia’s most-trusted brand crown 

Inside Retail

According to Roy Morgan, Australians’ distrust of businesses has increased in recent years due to corporate greed, bad customer service, high prices, dishonesty, unethical tactics, and inadequate privacy policies. Woolworths (2nd) and Coles (5th) have both dropped in the rankings of trustworthy brands.

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Have privacy breaches changed the way retailers approach customer data?

Inside Retail

But with strong financial penalties for breaching legislation around consumer privacy – such as the Privacy Act in Australia and the General Data Protection Regulation (GDPR) in Europe – as well as the reputational cost around a data breach, he believes that the approach to data collection is starting to shift.

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What you need to know to be tech-ready for 2024

Inside Retail

Protect your customers and business With increasing concerns over data privacy and stricter regulations, safeguarding customer data should be a top priority. Use the new year to reinforce your commitment to privacy and take the necessary steps to protect your customers and your business.

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Consumer protection laws need an overhaul for the digital age: CPRC

Inside Retail

Consumer protection laws need a radical overhaul in order to keep step with the digitisation of retail, a new report by the Consumer Policy Research Centre has found. It’s in the national interest to ensure the right policy settings are in place for this significant component of Australia’s economic activity,” Solomon said.

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How dark patterns help brands like Temu and Shein to drive sales

Inside Retail

Another pervasive concern with dark patterns is inadequate handling of user data and privacy. Real-world manifestations include misleading privacy consent forms, disguised options to decline data collection, and labyrinthine processes to cancel personal data from a platform.

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Lush left social media in 2021. Here’s why – and what happened next

Inside Retail

However, the reality is that many tactics relied on to achieve commercial success in this space are still dependent on predatory algorithms that violate the privacy of users, who are more aware than ever and are frustrated at the breach of trust. Taking responsibility At Lush, we consider ourselves a socially responsible brand.

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Transforming retail: Tailoring relevance in the age of AI and personalisation

Inside Retail

But navigating complex privacy policies and security measures can feel overwhelming. Rokt stands out with its unwavering commitment to data security and privacy, guided by four principles: Your data stays yours: You own it, you control it, you call the shots.

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