Revealed: The secret CX strategies to dominate in a downturn
Inside Retail
JULY 11, 2024
Not surprisingly, for price-sensitive traditionalists, avoiding shipping costs and the ability to try out a product are two other important factors that drive in-store purchases. – Inconvenient store layout. Not only will an optimised layout reduce churn, but also tell (and sell) a story to people who are coming into the shops.
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