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Coles has plan to enhance customer experience through AI

Inside Retail

In addition, the initiative provides intelligence for planning and rostering. “The whole intention behind the operations team’s digital insights journey is to be able to give store teams the right information at the right time to make their jobs easier,” said Coles GM of finance, operations, and sustainability Rich Walker.

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Singtel denies it plans to sell Optus despite talks with Canadian investor 

Inside Retail

” Australia’s second-largest telco, Optus has been embroiled in controversies during the past year after a major network outage and a hack that exposed data including personal customer information. The post Singtel denies it plans to sell Optus despite talks with Canadian investor appeared first on Inside Retail Australia.

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Grill’d CEO Simon Crowe on how drive-thru will inform its future growth

Inside Retail

He added that the brand will gain market and operational insights from the first drive-thru location, which will inform future growth plans. “We The post Grill’d CEO Simon Crowe on how drive-thru will inform its future growth appeared first on Inside Retail.

Strategy 246
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Ikea to launch small-format Planning Studio concept in Australia

Inside Retail

Ikea is to launch its small-format planning studio concept in two locations in Australia this year. The first is in Northwest Melbourne, with the second planned for Newcastle. The company expects the Planning Studios will help gather important customer insights and feedback during the first few months of opening.

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Planning the Architecture of Your Modular DXP

By laying the groundwork and asking the tough questions, you can create a platform that’s built to last and integrate with other data systems, allowing you to leverage information across teams and build better experiences for customers.

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How pop-ups helped inform Kat the Label’s new flagship store in Melbourne

Inside Retail

It will also continue its pop-up stores, with an opening planned in Los Angeles next year, and a Gold Coast pop-up on the horizon. Metcalfe said that the brand also plans to build on its activations and events over the next few years. “I I think retail stores in other locations will be on our horizon in the years to come,” she said.

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Wendy’s international boss talks about the burger brand’s Aussie plans

Inside Retail

We plan on using local ingredients sourced in Australia wherever possible. The outcome of these discussions will help inform the specifics of our franchising model for this market. Wendy’s plans to enter the Australian market on the east coast, and the company is exploring major cities like Sydney, Melbourne and Brisbane.

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