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Coles has plan to enhance customer experience through AI

Inside Retail

In addition, the initiative provides intelligence for planning and rostering. “The whole intention behind the operations team’s digital insights journey is to be able to give store teams the right information at the right time to make their jobs easier,” said Coles GM of finance, operations, and sustainability Rich Walker.

Planning 255
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How AI is set to revolutionise inventory management

Inside Retail

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.

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Grill’d CEO Simon Crowe on how drive-thru will inform its future growth

Inside Retail

Simon Crowe, Grill’d’s founder and managing director, told Inside Retail that FY23 has been its biggest year in terms of both order volumes and revenue – underpinned by the acceleration of its national restaurant strategy, and the popularity of its CBD restaurants.

Strategy 246
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Managing retail touchpoints for a positive customer experience

Retail Focus

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . Online user experience is developing and coming closer to delivering hyper simplified information queries and/or transaction processes.

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Carpetright announces restructure to better support regional stores and digital plans

Retail Times

Carpetright has today announced restructuring plans across a number of departments to better support regional stores and digital plans over the next 12 months and beyond. A staff reduction of just over 25 percent will affect the company’s central support centre and field management teams leading to approximately 70 job losses.

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How H&M took workforce planning to the next level

Inside Retail

At fashion retail giant H&M group, workforce planning has become a critical part of daily activity. The creation of H&M’s workforce planning system began back in 2012 when the company deployed Board to track the performance of individual stores. The company operates some 4950 stores and has 126,000 employees.

Planning 245
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The Top 4 Challenges of Managing Large Projects

Retail Focus

Managing a project is like solving a complex puzzle; you need to keep an eye on each moving piece and ensure everything works as it should. Project managers should also manage various resources and ensure the product is of the required quality, within budget, and delivered before the deadline.