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Three practical solutions to drive brilliant customer engagement

Inside Retail

As we know, today’s consumers are doing much of their shopping online. The number of touchpoints to reach them and the amount of data being generated, continues to skyrocket, which can sometimes make for a very disjointed customer engagement strategy. . billion on online retail , accounting for around 13.2

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Training retail sales teams? Here’s why face-to-face won’t cut it anymore

Inside Retail

Training your team with a Learning Management System means that you can push training out to your team in just a matter of clicks. Online training systems ensure that a consistent message is delivered to all of your team so that your customers get the same experience, no matter where they shop with you. .

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Aptos survey: 88% of Gen Z shoppers in UK plan to visit a physical store this Golden Quarter

Retail Focus

The survey of 2,000 UK consumers aged 16 to 26 was conducted in October 2023 and sought to identify the shopping habits and preferences of older Gen Z shoppers during the Golden Quarter , the peak retail sales period that runs from October through December. Currently, Gen Z is recognised as ages 11 through 26.

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How YouTube aims to take a piece of the social commerce pie

Inside Retail

Modern consumers, especially those within the Gen Z age bracket, are becoming increasingly interested in shopping methods that differ from the traditional e-commerce model of a direct-to-consumer website or shopping online via big-box retailers. However, TikTok Shop isn’t the only major player in the social commerce landscape.

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Adairs reports strong performance for the full year

Inside Retail

Mocka sales fell 24.1 million as customers returned to in-store shopping and the brand moved on from FY22 operational issues and improved customer confidence by enhancing product design and quality. For the first seven weeks of FY24, group sales fell 8.9 per cent to $48.6

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“A big vote of confidence”: Why Walmart’s store upgrades are key

Inside Retail

And it added new “dollar shops” for consumers to pick through seasonal, more affordably priced items. As Neil Saunders, managing director and retail analyst at GlobalData, told Inside Retail , “Having produced a string of good numbers over the past few years, Walmart is currently one of the stars of the retail market.”

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Former INTU Shopping Centre set to transform into West Midlands leading lifestyle destination

Retail Focus

A multi-million pound programme of investment announced today by Ellandi , a UK privately-owned shopping centre operator, is set to transform Merry Hill shopping centre near Birmingham into a best-in-class regional retail destination and the most vibrant family lifestyle destination in the West Midlands by July 2025.

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