Inside Retail

JANUARY 16, 2024

Several major Australian retailers and their customers have been targeted by wide-scale coordinated cyberattacks that stole their online information and made fraudulent transactions. This scheme targets customers who save their credit card details on company websites, especially those using the same login details for multiple online accounts.

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Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan.

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Inside Retail

FEBRUARY 12, 2024

Temple & Webster’s revenue significantly grew in the fiscal first half, driven by growth in both repeat and first-time customers. The post Temple & Webster’s revenue grows as customer base hits 1 million appeared first on Inside Retail Australia. million in the six months to December 31. per cent to $7.5

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Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. This also helps alleviate an uneven customer-to-sales associate ratio,” the report states. per cent uptime across the Shopify platform.

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Inside Retail

APRIL 23, 2024

Nowadays, a ‘kiosk’ is a screen that replaces a customer-facing staff member, allowing companies to save on labour costs and customers to self-serve, check in, check out and get on with their day without ever speaking to a human. The post What is the future of customer service in an automated world?

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Inside Retail

FEBRUARY 15, 2024

The post Officeworks customers raise $1.3 . “We’re proud that Officeworks’ long-term partnership with The Smith Family makes a real impact in students’ lives, helping to close the literacy, numeracy, and social connection divide for so many young people in Australia.”

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Inside Retail

NOVEMBER 28, 2023

Email marketing flows are crucial for crafting a seamless and personalised customer journey. With Klaviyo , an intelligent marketing automation platform, retailers can set up automated email flows triggered by specific customer actions, ensuring timely and relevant communication.

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Inside Retail

AUGUST 23, 2023

For many years, harvesting customer data was like prospecting for gold, with retailers collecting as much information as possible to tailor their customer experiences, foster loyalty and improve decision-making processes. The appetite for risk has changed,” Black told Inside Retail.

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Inside Retail

MARCH 13, 2024

A whopping 41 per cent of customers would walk away from brands that don’t make them laugh and smile on a regular basis. But beyond ads, few brands use humour across their broader customer experience. Beyond amusing campaigns, however, the overall Aldi customer experience quickly defaults to being value-driven.

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Inside Retail

NOVEMBER 15, 2023

The initiative encompasses Woolworths’ Everyday Market, the newly launched Big W Market, and the recently purchased MyDeal marketplace, with the aim of helping these destinations stand out from the competition by providing more opportunities for both potential sellers and customers across its platforms.

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Inside Retail

NOVEMBER 8, 2023

Eighty per cent of e-commerce brands already use email marketing as a primary retention channel to build long-lasting customer relationships. But with email separate from your SMS marketing, loyalty program, subscriptions, and more, you’re often left with disjointed customer data and therefore a disjointed customer experience.

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Inside Retail

OCTOBER 5, 2023

You’re either a Coles customer or a Woolies one. Reduced lines and higher priced items are the cause of concern, with Woolies seemingly putting profit above the needs of local customers. For the third year running, the brand has won Best Supermarket in the Canstar Blue customer ratings. Does anyone trust anyone?

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Inside Retail

MAY 10, 2023

In a trading update for the first 17 weeks of the year, the group said its shopping centres hosted 163 million customer visits – an increase of 20 million, or 13.7 Westfield mall owner Scentre Group says its strategy to increase footfall across its retail centres has helped boost its operating performance. per cent as on April 30 this year.

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Inside Retail

FEBRUARY 23, 2024

Excellent customer experience is the cornerstone of a successful retail business. Retail isn’t just about selling products anymore, it’s about building relationships and fostering loyalty among your customers. Managing fluctuating call volumes No other industry is subject to the ebbs and flows of customer demand than retail.

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Inside Retail

AUGUST 21, 2023

per cent as customer shopping behaviour normalised with the return to in-store shopping. Cost of living is the number one focus for our customers right now and we continue to invest in providing value through ‘Dropped & Locked’, everyday trusted pricing, weekly specials, Flybuys and our exclusive brand portfolio. billion – up 5.3

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Inside Retail

JUNE 29, 2023

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. He quotes Amazon founder Jeff Bezos who describes Amazon not as a retail company but as a customer experience company. “I

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Inside Retail

NOVEMBER 3, 2021

Customer loyalty has changed a lot in the last two years. Customers have settled into the new way of doing things and, with restrictions easing and freedoms returning, are beginning to look to their favourite brands once again. However, after a period of uncertainty, the market is beginning to settle.

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Inside Retail

APRIL 2, 2024

And we’ve known that fulfilling spiritual needs is important in customer service for centuries. In the context of customer service, I define spiritual as ‘purposefully and unexpectantly fulfilling a need for meaning.’ What’s the deeper need for your customer beyond their initial want? The world has changed.

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Inside Retail

JANUARY 10, 2022

Customer needs and behaviours have changed and it’s unlikely that they’ll ever return to the ‘old normal.’ . If you aren’t adapting to customer behaviours in 2022, then you likely aren’t creating sustainable growth for your business. Customers are spending less time in-store and more time connecting online.

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Inside Retail

MAY 7, 2023

In a world where customers are bombarded with information as brands try to get more exposure, data silos continue to stand in the way of good customer experiences, according to Emarsys’ APAC VP of Revenue, Kristyn Wallace. Then you’ve lost an opportunity to sell something else or just create a really engaged customer.”

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Inside Retail

JUNE 13, 2023

Murdo Wallace, director of operations, Apac, with Dotdigital, describes the problem as ‘shiny new toy syndrome’ – where executives are racing to embrace the ‘next big thing’ in customer engagement solutions thinking they’ll be a step ahead of their competitors. What are your customers seeing? Then we build the foundation.”

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Inside Retail

OCTOBER 25, 2023

Coles saw higher sales in the first quarter of FY24, attributed to more customers preferring to eat and have entertainment at home to cut back on discretionary spending. “During the quarter, we continued to focus on providing our customers with more value at the checkout through our ‘Great value. Group sales rose 3.6

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Retail Focus

FEBRUARY 2, 2024

It is more about providing top-notch customer services to give them a reason to choose your brand over the others and recommend it as well. Exceptional customer service goes beyond driving sales. Ramping up your customer services can give your business a winning advantage. It also fosters loyalty and builds a brand’s reputation.

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Inside Retail

MARCH 4, 2024

To remain relevant in the market, it’s crucial to feel the pulse of customers, and their ever-evolving needs, but also to be steadfast on the brand values, DNA and the uniqueness we bring to customers,” she told Inside Retail. This is where Chua believes Shiseido has an edge.

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Inside Retail

FEBRUARY 21, 2023

Starbucks loyalty customers play beat-the-clock classics like hopscotch and bingo that bring them back on the app all day long. With consumers more willing than ever to gamify their shopping experiences, brands need to look beyond the need to convince their prospective customers to just buy something. Increase customer engagement.

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Inside Retail

JULY 10, 2022

Ikea Australia has launched an online platform allowing customers to browse and reserve second-life Ikea furniture and homeware products. A new ‘ As-Is Online ’ section on the Ikea website lets customers access discontinued items, used showroom display items as well as pre-loved goods returned through the business’ Buy Back service.

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Inside Retail

MARCH 10, 2022

Much of this came from customers who are members of the Myer One loyalty scheme – with 70 per cent of all sales coming through the program. This result demonstrates that our Customer First plan was the right plan when we started it, and will continue to be the right plan,” said King. “I’m Online grows.

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Inside Retail

MARCH 5, 2024

In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction. In today’s competitive retail sphere, customer satisfaction is paramount.

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Inside Retail

DECEMBER 11, 2023

Welcome to December and the chance for retailers to redeem themselves with customers. Great to have the dollars ringing in the registers, but what is the impact of the chaotic and, for so many, frustrating, mega event on customer experience?

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Inside Retail

FEBRUARY 25, 2024

Furniture retailer Adairs says its first-half net profit and revenue have fallen, reflecting challenging macroeconomic conditions and lower customer counts in stores. The post Adairs books lower net profit as customer count falls appeared first on Inside Retail Australia. The company’s net profit declined 18.9 per cent to $17.7

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