Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.

Customer Retention 277

Customer Retention Social Media Curate Advertising 277

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. Many have invested time and money into curating consumer data and building systems to offer personalised experiences.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Inside Retail

MARCH 7, 2023

They want to be made to feel like they deserve to treat themselves, and they crave curated and tailored shopping experiences. Brands can also create chat groups across messaging apps to generate private traffic to communicate intimately and directly with this hyper-connected cohort without social media noise,” she stated.

Customer Retention 130

Customer Retention Social Media Consumer Tailored 130

RetailMinded

SEPTEMBER 30, 2023

Independent retailers must meticulously curate this identity to carve a niche in the competitive market. Personalization and Customer Engagement In an age where consumers are constantly bombarded with choices, personalization guides retailers toward meaningful interactions.

Customer Engagement 96

Customer Engagement Engagement Tailored Color 96