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The four trends defining online retail in 2024

Inside Retail

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.

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APAC customers are becoming more discerning and demanding: WGSN’s Jess Tang

Inside Retail

In February, global trend forecaster WGSN boldly declared that “economic optimism is driving Asia’s consumers back in stores as they step away from their screens and live it up in real life” in its annual Asia Shopper Forecast report. These consumers are craving for real experiences after spending too much time online.

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Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

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Crafting A Unique Brand Identity And Customer Engagement In Retail

RetailMinded

With the rise of online shopping and ever-increasing consumer choices, retailers must go beyond the transactional and create experiences that resonate with their audience. Independent retailers must meticulously curate this identity to carve a niche in the competitive market.