Inside Retail
APRIL 26, 2024
Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.
Inside Retail
JUNE 28, 2021
To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. Many have invested time and money into curating consumer data and building systems to offer personalised experiences.
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Inside Retail
MARCH 7, 2023
They want to be made to feel like they deserve to treat themselves, and they crave curated and tailored shopping experiences. These consumers are determined to live more intentionally and in the moment. These consumers will make the most of the present and enjoy life to its fullest.
RetailMinded
SEPTEMBER 30, 2023
Independent retailers must meticulously curate this identity to carve a niche in the competitive market. Personalization is a symbiotic relationship between data analytics and emotional resonance, which can be further enhanced through an omnichannel marketing strategy , ensuring a seamless customer experience across various touchpoints.
Inside Retail
AUGUST 3, 2022
We can build an immersive experience for brands, curate different products in this space, and visitors can also have the opportunity to purchase them right there,” Eremyan told Inside Retail. The biggest challenge he sees is that most companies will struggle to implement these technologies in-house.
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