Inside Retail
MAY 23, 2024
As the end of the financial year approaches, Australian retailers are adapting their strategies to meet the evolving expectations of modern consumers. Today, customers aren’t choosing between shopping online or in-store; 75 per cent of consumers rely on both physical and digital touchpoints throughout their buying journey.
Inside Retail
MARCH 19, 2024
“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” The ease of returns has become a basic expectation among consumers shopping online.
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Inside Retail
JANUARY 24, 2024
The heritage brand, deeply rooted in providing affordable and reliable footwear, faced the challenge of being associated primarily with mature-age consumers. Balancing nostalgia and modernity Bata was founded on September 21, 1894, in what is now known as the Czech Republic, and has a retail presence in more than 70 countries.
Inside Retail
JUNE 28, 2021
In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.
Inside Retail
MARCH 7, 2023
In February, global trend forecaster WGSN boldly declared that “economic optimism is driving Asia’s consumers back in stores as they step away from their screens and live it up in real life” in its annual Asia Shopper Forecast report. These consumers are craving for real experiences after spending too much time online.
Inside Retail
OCTOBER 5, 2023
In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.
Inside Retail
MAY 16, 2022
Despite the challenges, an opportunity exists for traditional retailers to win new customers and increase their share of wallet through digital channels. But to succeed and be profitable, they must be able to scale in a way that accommodates new customer demand, generates new revenue, and balances costs.
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