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2019 vs 2020 vs 2021: How has Covid impacted Christmas?

Inside Retail

If you cast your mind back to 2019, Christmas was business as usual. “E-commerce People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days. But people were starting to shop for Christmas around that time. Consumers will continue shopping earlier.

Gifts 246
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Zara’s live shopping shows are a big hit in China. Can it do the same in the West?

Inside Retail

Zara will expand its live shopping broadcasts to the UK, Europe and the United States this year, testing a format that is already wildly popular in China but one with which Western shoppers are less familiar. Brands looking to create a more rarified experience have sought to do live shopping differently.

Shopping 130
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Opinion: Consumers’ screen times gives shopping centres a headache

Inside Retail

Retail shopping centres face a major challenge rebuilding customer traffic and sales after the Covid-19 pandemic is controlled. With occupancy rates under pressure, shopping-centre landlords have already reviewed property valuations to account for tighter rent market conditions and financial concessions required to retain key retail brands.

Shopping 130
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Walmart’s futuristic vision: AI shopping, drone deliveries and green energy

Inside Retail

The world’s largest retailer shared expansive plans for the future of retail at the recent Consumer Electronics Show (CES 2024), focusing on adaptive retail strategies that encompass realms of customers, workforce and society. Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised.

Shopping 243
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Introducing the post-Covid connected consumer

Inside Retail

It too has created new needs to be met and in turn, it has necessitated new products, devices and services which are designed to engage and connect. New technologies have sprung up to connect consumers at a time of increasing distance. Go voice shopping with Amazon Alexa (voice shopping will reach USD $40 billion by 2022 alone).

Consumer 130
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Purebaby navigates shifting consumer behaviours

Inside Retail

The retail sector has undergone an upheaval during the pandemic, with a dramatic shift in shopping behaviours online and in-store. According to the CommBank Consumer Insights Report May 2021, the experiences during the pandemic last year greatly impacted how consumers think, act and shop. consumer-insights.

Consumer 130
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Analysis: Key takeaway from half-year results? Focus on consumer trends

Inside Retail

Brands that successfully surfed 2020’s first wave of Covid-impacted consumer behaviour changes have now learned that was the best and longest ride. There are always winners and losers with large-scale shifts in consumer behaviour, and this time is no different. Key to all elements of service delivery is a highly engaged workforce.

Consumer 130