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Managing retail touchpoints for a positive customer experience

Retail Focus

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

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“Running is on trend right now”: New Balance expands hybrid retail model

Inside Retail

Melbourne’s fashion capital Chadstone has been tapped as the second Australian location for New Balance’s UCC format store. Inside Retail spoke to Tim Page, New Balance’s Pacific retail manager, to discuss how the latest Chadstone concept store is creating the next generation of immersive and engaging shopping experiences.

Balance 264
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“What if this happens to us?”: Retailers revisit emergency response plans

Inside Retail

You can’t write a step-by-step policy for this, all we can do is remind retail teams that they are more important than something happening to the shop,” Anne Natale, Jeanswest’s general manager of retail, told Inside Retail. “We Talking about this is important,” she said.

Planning 263
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JD.com launches Ochama Robotic Shop

Retail Focus

JD.com has opened two robotic shops by the new brand name “ ochama ” in the Netherlands, with more locations to follow soon. The new model of shops introduces an unprecedented shopping format merging online ordering and pick-up shop in which robots prepare the parcels, and home delivery service.

Shopping 189
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How merging data analytics and retail management can drive business value

Inside Retail

A lot of category managers tend to think about the range they have, but not the combination of range and store. They may not realise that what might work in a large store is not necessarily what is needed in a small store or the varying requirements across stores in different location types.”. Download our white paper.

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Shop from the car: US retail expert on the biggest tech, trends to watch

Inside Retail

Nadine Heubel, senior managing director of travel retail North America and global wholesale at Newmark, recently shared her insights regarding the latest in US brands, technology and trends that will shape the global retail landscape in 2023 and beyond. You can watch the Masterclass sponsored by Adobe here.

Shopping 243
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Sustainable shopping: what options are available to retailers?

Retail Focus

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. To put it simply, there is no escaping the subject of sustainability in retail. What’s on your shelves?

Shopping 162