Thu.Feb 29, 2024

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Australia’s best retailers honoured for CX, loyalty and service

Inside Retail

TerryWhite Chemmart and The Party People top the ranks of Australian retailers when it comes to customer experience. The two retailers took out the CX of the Year honours for medium-to-large and small retailers respectively in last night’s annual Retailer Awards, presented by Inside Retail and Commonwealth Bank. One of the judges, Peter Kennedy, said TerryWhite Chemmart, sets the pace for what the chemist of the future comprises. “It puts the trust back into the local chemist as a fi

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Exploring the meaning of environmental efficiency with Robert Bronwasser

Design Wanted

Recently, I had an engaging conversation with the Dutch designer Robert Bronwasser, founder of the namesake Robert Bronwasser design studio based in Amsterdam, about his upcoming […] The post Exploring the meaning of environmental efficiency with Robert Bronwasser appeared first on DesignWanted.

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Australians are visiting liquor stores more often, but spending less

Inside Retail

Australian liquor retailers are facing stiff competition for a share of consumer spending, according to consumer intelligence company NIQ (Nielsen IQ). The company’s Omnishopper liquor data shows that while the number of households purchasing liquor has decreased by 3.2 per cent, the average number of trips to liquor stores per household has grown by 3.5 per cent.

Consumer 263
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Experience the world’s first furniture made from fossil-free steel

Design Wanted

The innovative Tellus bench is crafted from SSAB’s pioneering 100% fossil-free steel, marking a significant step towards sustainability and environmental responsibility. Named after the Latin word […] The post Experience the world’s first furniture made from fossil-free steel appeared first on DesignWanted.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Australians are visiting liquor stores more often, but spending less

Inside Retail

Australian liquor retailers are facing stiff competition for a share of consumer spending, according to consumer intelligence company NIQ (Nielsen IQ). The company’s Omnishopper liquor data shows that while the number of households purchasing liquor has decreased by 3.2 per cent, the average number of trips to liquor stores per household has grown by 3.5 per cent.

Consumer 130
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Premier Inn to donate and deliver 2,000 mattresses to Ukraine

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Premier Inn has partnered with humanitarian aid charity Hope and Aid Direct to donate and convoy up to 2,000 mattresses to support people impacted by the war in Ukraine. The partnership, which supports Premier Inn’s longstanding Force for Good sustainability strategy, follows 50,000 duvet and pillow sets already donated to those affected by events in [&#

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Planet Offices by Maris Interiors

Retail Design Blog

Maris Interiors took an innovative approach to design Planet’s financial services office in London, creating a vibrant and inviting workspace.

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Australia’s beauty bias: How we are failing Women of Colour entrepreneurs

Inside Retail

While I’ve long held admiration for the Australian beauty industry, especially its success stories featuring female founders who have achieved international acclaim, a closer examination has brought to light an issue that demands attention. Despite the thriving presence of female leadership in this industry, it’s impossible to overlook the dominance of beauty brands owned by white women in both physical stores and online spaces.

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Bar Kar by Spacemen

Retail Design Blog

At Bar Kar, an immersive wood-fired restaurant that revolves around the concept of primordial community cooking, the journey begins at.

Concept 86
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Country Road Group’s Matthew Horn on the “secret sauce” of great organisations

Inside Retail

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Dubai, Cairo, and Saudi Wood Shows: An interview with Mr. Walid Farghal

Design Middleeast

In this interview, Mr. Walid Farghal, Director General at Annual Investment Meeting, highlights on the Wood Shows taking place in Dubai, Cairo, and Saudi Arabia. He gives an overview on the woodworking market, how the industry advanced recently, and much more. Can you provide an overview of the Dubai, Cairo, and Saudi Wood Shows and their significance in the woodworking industry?

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‘Targeting the vulnerable’: Asic halts Urban Rampage Centrelink payment scheme

Inside Retail

Retailer Urban Rampage has been ordered to stop deducting payments for purchases through deductions from Centrepay benefits. Financial regulator the Australian Securities & Investment Commission ( Asic ) has issued an interim stop order to prevent the practice, stating that the retailer was taking advantage of vulnerable First Nations customers.

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Margiotta powers ahead thanks to £300,000 funding from HSBC UK

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! An Edinburgh-based independent convenience retailer has installed solar panels at its Newbridge headquarters thanks to £300,000 funding from HSBC Equipment Finance. Family-owned business Margiotta has installed 950 new solar panels on the roof of its Newbridge headquarters to power its office, warehouse, and produce refrigeration.

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Furniture companies thrive on style forward modular systems

Design Wanted

Constructed from solid wood and MDF veneer, the Relief collection by String Furniture offers flexibility to adapt to any space, from a solitary chest against a […] The post Furniture companies thrive on style forward modular systems appeared first on DesignWanted.

Space 52
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Interflora unveils its boldest reinvention in 100 years

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Interflora, has unveiled its new brand platform, Say More, as part of its wider plans to pivot the business to better appeal to a younger audience. Say More aims to communicate Interflora’s unique place in the flower delivery market and convey how the brand answers consumers’ clear preferences for a gift that can be personalised […] If you want mor

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Crafting unique products from paper, jeans, and sand using 3D printing technology

Design Wanted

At the 2024 Stockholm Design Week, Reform Design Lab introduced the eco-friendly room divider Coulisse, created in partnership with Swt paper, and the sand 3D-printed lamp […] The post Crafting unique products from paper, jeans, and sand using 3D printing technology appeared first on DesignWanted.

Design 52
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Foodhub delivers +86% basket conversion uplift using MoEngage’s AI-powered customer engagement solution

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Online food delivery and takeaway app, Foodhub, has improved conversions and reduced basket abandonment, partnering with MoEngage, the insights-led customer engagement platform. Founded in 2008, Foodhub is now the UK’s third largest online food delivery service, which offers customers exclusive deals on online takeaways and food deliveries through its ne

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From Concept to Consumer: The Journey of Device Design, Development, and Retail

Retail Bound

The journey from a simple sketch on paper to a tangible, state-of-the-art device combines creativity, precision, and technological expertise. But how is it accomplished? Selling a product to retail involves numerous steps, spanning from idea conception and production to placing it on store shelves. Depending on factors like product complexity, manufacturing timelines, distribution logistics, and negotiations with retailers, this process can take anywhere from several months to 1-2 years, or even

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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The Perfume Shop unveils sustainable store refit at The Rushmere Shopping Centre, NI

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The Perfume Shop celebrated scent-sational new addition of another new and improved experiential store at the Rushmere Shopping Centre, Rushmere. The iconic retailer revealed a new and improved customer experience with a stylish new layout and upgraded services including a digital screen, personalised ribbon machines, as well as offering The Perfume Shop

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The Future Of Retail: Hyper-Personalization And Beyond

RetailMinded

Welcome to the digital bazaar of tomorrow where your shopping experience is about to get as unique as your coffee order at that fancy cafe—extra shot, oat milk, two pumps of vanilla, right? We’re diving deep into the world of hyper-personalization in retail and beyond – because let’s face it, nobody wants a one-size-fits-all deal anymore.

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UFIT partners with Ghostbusters for on pack competition

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! UFIT, the UK’s leading high protein RTD brand with 40% market share[1], is teaming up with Sony Pictures’ Ghostbusters: Frozen Empire to launch a spook-tacular customer competition. Two lucky UFIT shoppers will win a set of two four-night trips to iconic New York City!

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A design that reinvents traditional showerheads, with its dual function

Design Wanted

At first glance, the Apollo showerhead series by antoniolupi may seem bewildering with its unique ability to emit both light and water, a feature that might […] The post A design that reinvents traditional showerheads, with its dual function appeared first on DesignWanted.

Design 52
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Knights Cider goes from strength to strength for Aston Manor

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Following an impressive 2023 for Knights Cider, Aston Manor is proud to announce the brand has further cemented itself as the wholesale market leader in 2024, continuing to outperform all over segments in the category.

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De Stul. Wood Printed Furniture by Vasily Aleev

Retail Design Blog

A brand of furniture printed on a 3D printer using innovative wood printing technologies.

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Experts reveal top spring beauty trends for 2024

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! With the arrival of spring just around the corner and its official commencement on March 20th, anticipation fills the air as everyone eagerly awaits for the season’s hottest trends. There’s been a whopping surge of 220%+ in searches for #springtrends over the past 30 days To help, Cult Beauty are thrilled to unveil the spring […] If you want

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Palm Angels store

Retail Design Blog

Following outposts in New York City, Las Vegas and Miami, Italian haute streetwear brand Palm Angels has opened the doors.

Fashion 62
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Consumer brands become greater focus for PDI Technologies with new GasBuddy® app offers

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! PDI Technologies, a global leader delivering powerful solutions and insights that serve as the backbone of the convenience retail and petroleum wholesale ecosystem, has expanded its consumer engagement strategy.

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Lukumades reveals ‘mega’ overseas growth plan

Inside Retail

Melbourne-born Greek doughnut chain Lukumades is in expansionist mode. It has signed master rights for the UK and is poised to open its first US store. The eight-year old business already has a single store retail presence in Dubai, Singapore, Malaysia and Taiwan. It had ventured into Indonesia but has since closed the eight stores. Lukumades started as a food truck, and had opened a bricks and mortar store within nine months.

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Tesco launches new budget-friendly range of bouquets and gifts for Mother’s Day.

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As Mother’s Day is fast approaching on Sunday 10th March, Tesco is stepping in to help the nation say ‘thank you Mum’ with a fresh range of mood boosting florals, cheerful cards, and gifts, priced from as little as 25p.

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Can a new CMO and corporate partnerships help Rent the Runway get back on track?

Inside Retail

Rent the Runway, a US-based fashion rental and retail company, recently announced the appointment of Natalie McGrath as its new chief marketing officer, effective March 4. An alum of payments platform Afterpay and fashion brands including Coach, Boohoo, and Bandier, McGrath’s hire signals the next phase of Rent the Runway founder and CEO Jenn Hyman’s attempts to reinvigorate the company.

Fashion 130
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio