Inside Retail

APRIL 20, 2021

The Shops, Distributive and Allied Employees Association has lodged a case against a second McDonald’s franchisee in the Federal Court, claiming the owner-operator of a number of sites across South Australia denied workers paid rest breaks. Delbridge Investments, owned by Graham Delbridge, owns and operates the Murray Bridge, Rundle Mall East, and Trinity Gardens McDonald’s sites, and formerly owned the franchise at Cross Roads.

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Retail Focus

APRIL 20, 2021

Much has been documented about the death of the high street and irrevocable ecommerce trends rendering stores obsolete. But might physical stores see something of a comeback once restrictions are lifted? On the one hand, online penetration will inevitably remain higher than it was pre-Covid. Indeed, John Roberts, CEO of AO World, recently said that he believed the shift to online shopping was a permanent one.

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Inside Retail

APRIL 20, 2021

Swedish payments firm Klarna has added a carbon footprint tracker to its shopping app, offering each of its 90 million users the option of monitoring the environmental impact of their consumption. From production to delivery at a shopper’s front door, the feature will display an estimated carbon emission for each purchase and allow users to track their cumulative carbon footprint over months. “With fat, sugar and salt levels labelled on food we buy, why shouldn’t our CO2 emissi

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Talking Retail

APRIL 20, 2021

Frozen food sales continue to go from strength to strength, adding another £930m in sales, new data reveals. The latest Kantar figures, released by the British Frozen Food Federation (BFFF), for the 52-week period ending 21 March reveal frozen has continued to outperform the overall grocery market, increasing by 14.4% in value and 11.5% in. This story continues at Frozen food sales continue to grow, figures.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Consumer

Inside Retail

APRIL 20, 2021

Retail sales rose 1.4 per cent during March, according to preliminary results released by the Australian Bureau of Statistics. Turnover rose 2.3 per cent when compared to March last year, said Ben James, ABS director of quarterly economy wide surveys. “Victoria and Western Australia led the rises, after Covid-19 lockdowns impacted retail sales in February 2021,” James said.

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Retail Times

APRIL 20, 2021

Following today’s release of Primark figures for H1 FY2020/21; Pippa Stephens, Retail Analyst at GlobalData, a leading data and analytics company, offers her view: “With the majority of Primark’s retail space having been shuttered for most of H1 FY2020/21 as a result of COVID-19 restrictions, its revenue plummeted by £1.5bn to £2.2bn. Nonetheless, in England and Wales it has unsurprisingly been one of the most in demand retailers since the reopening of non-essential stores on 12 April, with queu

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Design Week

APRIL 20, 2021

“Flags are maybe the best example of effective communication design there is,” says designer Evan Townsend. “I knew we could use a tool like that in Antarctica.” Despite having been the subject of human exploration for 200 years, Townsend is the designer of Antarctica’s “first ever” flag. He designed True South while working there, providing support to a scientific research team during the continent’s winter, when the average temperature averages -

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Inside Retail

APRIL 20, 2021

Lululemon Athletica has unveiled two new initiatives to the market, Like New and Earth Dye, which are aimed at delivering on its future-facing commitments toward sustainability. Like New, a re-commerce platform being trialled in California and Texas, will allow customers to trade-in Lululemon products that are ‘like new’, before opening as a resale platform in June.

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Design Week

APRIL 20, 2021

In Perth, Australia, a series of public bus stops represents a personal journey for graphic designer Kevin Wilson. The redesigned signage features Aboriginal artwork, rendered in a minimalist style and simple colour palette. The interconnecting lines symbolise the younger generations who pass on stories and the new energy they carry, according to Wilson. “The way I saw the project,” the designer explains, “we were retaking the space.” Wilson is a Wongai man, an Aboriginal

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Inside Retail

APRIL 20, 2021

Prime Minister Scott Morrison has announced a $120 million deregulation package for business will be included in the upcoming budget on May 11. Speaking at a Business Council of Australia event on Monday evening, Morrison revealed a major part of the government’s coronavirus economic recovery plan will include a comprehensive deregulation package for the country’s employers.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Strategy

VMS

APRIL 20, 2021

Iconic department store brand Lord & Taylor, now owned by The Saadia Group (New York), will relaunch online as a “digial collective store”, according to a press release. “The future of retail is fast and agile, mirrored by our team — which has managed to put together a fantastic assortment of merchandise and a website — in record time of less than 120 days.

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Inside Retail

APRIL 20, 2021

Dubbed Australia’s first luxury bubble tea brand, Gotcha Tea already has more than 200 stores in eight countries, but it has big plans to grow its presence locally and globally in 2021. While some Gotcha Tea stores remain company-owned, the majority are franchised. “As a brand, Gotcha is highly attractive and highly addictive,” Christy Chen, assisting managing director of Gotcha Fresh Tea, told Inside Retail.

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Retail Times

APRIL 20, 2021

Twenty-two empty two-seater sofas took over Sunderland’s Stadium of Light this week to represent the 44 people who lose their lives every day due to bowel cancer, the UK’s second biggest cancer killer, which is more than 16,000 lives lost every year.

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Inside Retail

APRIL 20, 2021

As customer expectations change beyond the Covid-19 pandemic, it’s come into stark focus that most businesses need to re-evaluate the way they plan and run their operations. However, according to a recent report by IDC – Why Integrated Business Planning is the Linchpin – the majority (63 per cent) of retailers don’t see innovation as a priority. A further 27 per cent are digitally determined, and are focusing on innovation, while the final 10 per cent are already digitally mature and are reaping

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Strategy

Design Wanted

APRIL 20, 2021

LIT Design Awards 2021 is open, receiving submissions from lighting manufacturers, lighting product designers, lighting design firms and practices from around the world. The Farmani Group and 3C Awards are launching the 5th Edition of the LIT Lighting Design Awards , a powerful cross-disciplinary platform celebrating the highest quality of Lighting Design and Lighting Product Design since 2017.

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Inside Retail

APRIL 20, 2021

It may not be as glamorous as Instagram or Facebook, but LinkedIn is a fantastic tool for raising brand awareness and of course, building relationships. Beyond the sponsored posts and targeted ads of Instagram and Facebook, LinkedIn offers a real opportunity to build a genuine connection with customers through thoughtful profiles, sharing actionable insights and being active on the platform.

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Rose

APRIL 20, 2021

The annual advent of “sunglass season” in the retail industry triggers a tremendous amount of planning, coordination and creativity between sunglass brands and the retailers who sell them to the consumer. Of course, there is one other essential player in this equation — the people who make the retail displays that invite shoppers to engage with the sunglasses, see how they look in the mirror and then pop them into the shopping cart.

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Inside Retail

APRIL 20, 2021

We are witnessing rapid growth in direct-to-consumer (D2C) sales by FMCG brands. Prominent examples include PepsiCo, which has launched two direct-to-consumer websites selling pantry staples and snacks, and Heinz, which now sells bundles of products from its “Heinz to Home” websites in several countries. Most FMCG brands are also rapidly increasing sales through e-commerce platforms such as Amazon, which recently broke through the $1 billion p.a. sales barrier in Australia.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Customer Engagement

Retail Times

APRIL 20, 2021

XPO Logistics, a leading global provider of transport and logistics solutions, today announced that Mark Manduca will become the chief investment officer of GXO Logistics, Inc., the intended spin-off of XPO's logistics business. Manduca has joined XPO as chief investment officer of the logistics segment, effective in May. He will be responsible for analysing GXO's growth opportunities, optimisation of the company's asset portfolio and oversight of its UK pension investments.

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Talking Retail

APRIL 20, 2021

Nisa partner Harry Dhillon has seen sales at his Wolverhampton store rise by almost 40% in the six months to April after redeveloping the outlet. The footfall is strong and growing with average basket spend creeping up since opening day and now sitting at £10 to £12. Patel bought the former McColl’s store in Willenhall. This story continues at West Midlands retailer hails new look store.

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Retail Times

APRIL 20, 2021

Santander UK and the Food and Drink Federation (FDF) today launch an industry report showing that despite sporadic re-openings of the hospitality and travel sectors both domestically and overseas throughout the last year, UK food and drink exports in 2020 fell by 9.7% compared to 2019.

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Talking Retail

APRIL 20, 2021

Eleven co-operative stores in Berkshire, Dorset, Somerset, and Wiltshire have been selected to take part in a trial selling selected products past their ‘best before’ date. An initial trial of the ‘Reducing our Foodprint’ took place at two Hampshire stores and proved a success with the majority of products being sold within a day of. This story continues at Southern Co-op stores join food waste initiative.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Architecture

Retail Times

APRIL 20, 2021

LeadingBuy Now, Pay Later (BNPL) provider Zip today announces its partnership with THG plc to provide interest-free payments over four instalments to customers shopping on THG sites and with brands using the THG Ingenuity end-to-end e-commerce platform.

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Shopping 92

Talking Retail

APRIL 20, 2021

A new convenience store will launch under the Welcome co-operative brand in Taunton tomorrow (21 April) after a £300,000 investment. Store owner and franchisee, Dilan Patel, worked with Southern Co-op to create the mission-led store layout, encouraging meal-for-tonight purchases. The 3,000sq ft store has a food-to-go area including Rollover hot dogs, alongside grab-and-go, sustainable and.

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Layout 81

Retail Times

APRIL 20, 2021

Smurfit Kappa’s innovative three litre Bag-in-Box packaging design has received Amazon’s “Frustration-Free Packaging” (FFP) certification. This is a world first for a generic packaging design, applicable for a wide range of products. The company unveiled this unique Amazon FFP pre-certification to thousands of customers at its recent invite-only virtual Better Planet Packaging event.

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Design 83

Talking Retail

APRIL 20, 2021

The Midcounties Co-operative has invested more than £1.4m to open three new Your Co-op Food stores in Gloucestershire this spring. The new Bishop’s Cleeve store opened on 15 April at Homelands Commercial Centre, creating 15 new jobs for the area. This will be followed by the Lydney petrol station store, on Highfield Road, which will. This story continues at Midcounties Co-operative to open three stores in Gloucestershire.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Strategy

Retail Times

APRIL 20, 2021

Iceland and The Food Warehouse have announced their partnership with The Big Lunch 2021 – the UK’s annual big date to celebrate and give thanks to neighbours and communities.

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Talking Retail

APRIL 20, 2021

The Competition and Markets Authority (CMA) has found that the £6.8bn purchase of Asda by Bellis, the company jointly owned by the Issa Brothers and private equity firm TDR Capital, could lead to higher petrol prices in some parts of the country. The Issa Brothers and TDR Capital also own EG Group, which operates 395. This story continues at Asda takeover raises ‘local competition concerns’, says regulator.

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Marketing 75

Retail Times

APRIL 20, 2021

SodaStream, the world's leading sparkling water brand, is celebrating Earth Day by partnering with Randi Zuckerberg to launch its environmental campaign video, ‘Don't just share, care’.

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Talking Retail

APRIL 20, 2021

The government last night (19 April) accepted an amendment in the House of Lords to Financial Services Bill that will help to facilitate a potential nationwide rollout of free cash withdrawals from participating retailers’ tills. Once the legislation has successfully passed through the House of Commons potentially thousands of shops could begin to offer the.

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Shopping 75

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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