Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” Returns data can unlock valuable insights into the customer’s buying behaviour as well as your product market fit.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. Classic loyalty programs are centred around capturing data and are powered by the adaptivity of data sharing.

Engagement 147

Engagement Customer Retention Perspective Tailored 147

Inside Retail

MARCH 7, 2023

Customers now expect to compare stock in other locations and order products in real-time in the store, and also look to the help of extended reality (XR) and virtual fit technologies,” she observed. They want to be made to feel like they deserve to treat themselves, and they crave curated and tailored shopping experiences.

Customer Retention 130

Customer Retention Social Media Consumer Tailored 130

Inside Retail

AUGUST 9, 2023

Other methods to reduce the growing number of returns include the implementation of artificial intelligence and machine learning tools. For instance, The Iconic’s ‘find your fit’ feature ensures that customers purchase right-sized products, and have a sense of how it will look on them prior to purchase.

Pattern 130

Pattern Customer Retention Strategy Merchandising 130

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Engagement Promotion 52

RetailMinded

AUGUST 25, 2023

They’re more likely to make a purchase if they see positive testimonials from other consumers. As such, you should encourage existing customers to share their genuine feedback and then showcase these reviews on your product page. This forms a part of social proof, which potential shoppers heavily rely on during decision-making.

Social Media 52

Social Media Customer Retention Strategy Engagement 52