article thumbnail

Retention and loyalty – how to grow when the market is down

Inside Retail

Retailers have also been hit with rising input costs eroding margins, leaving many merchandise, marketing and commerce functions wondering how they are going to achieve more with less. This view is supported by KPMG’s December 2023 Retail Health Index, which suggested that a recovery in retail spending might not occur until late in 2024.

Marketing 290
article thumbnail

Stepping into the future: Bata Thailand’s dynamic transformation unveiled

Inside Retail

On ground strategies According to Parnurat, after the pandemic, the company recognised that almost all of its stores needed enhancements and renovations, with a refresh of furniture, ambient improvements and a refreshed take on visual merchandising.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Planning to sell online in the US? Here are some tactics to ensure success

Inside Retail

Loop is the leading post-purchase platform optimising returns, post-purchase, and reverse logistics for more than 3500 brands, representing about 15 per cent of Shopify’s gross merchandise value. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month.

Planning 290
article thumbnail

Welcome to the new customer experience

Inside Retail

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

article thumbnail

Different Things to Consider Outsourcing in Your Retail Business (and Why)

Retail Focus

This can lead to increased conversions and higher customer retention rates. Security and Loss Prevention Ensuring the security of your retail store and merchandise is paramount. Digital Marketing and SEO To thrive in a competitive retail landscape, your business needs a strong online presence.

article thumbnail

One in 10: How retailers can navigate the looming threat of “returns fraud”

Inside Retail

Michael Townsley, professor at Griffith University’s criminology institute, told Inside Retail that “returns fraud” can involve various practices, including wardrobing (returning used or worn items), receipt fraud (manipulating or using fake receipts) and returning stolen merchandise.

Pattern 130
article thumbnail

From styling Beyoncé to a Paris salon: The rise of Marie France Van Damme

Inside Retail

Hong Kong is where we produce our merchandise. The Hong Kong connection Born in Montreal, Van Damme moved to Hong Kong in the 1980s to establish her womenswear manufacturing business, and she has worked in the luxury sector for 30 years. Paris is the fashion capital. It is where the entire industry meets a few times a year,” she noted. “We

Fashion 130