Remove Customer Retention Remove Engagement Remove Location
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The four trends defining online retail in 2024

Inside Retail

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.

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The Impact of Retail Digital Transformation on Consumer Behaviour

Retail Focus

Thus, this class of personalization improves customer engagement and boosts the probability of repeat purchases, thereby strengthening brand loyalty. Enhancing Customer Engagement Through Technology Digital tools have transformed retailer-customer interactions.

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Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

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Survival guide: The keys to resilience and success in tough times

Inside Retail

It’s also important to leverage existing technology and integrate online and offline retail, to create a cohesive shopping experience no matter how your customers choose to shop. Using technology effectively to streamline operations can free up staff to focus on other areas of the business, such as customer service.

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From styling Beyoncé to a Paris salon: The rise of Marie France Van Damme

Inside Retail

The story so far According to Van Damme, the inspiration for opening up the new salon on Rue de Rivoli was the location. It’s located right in front of les Jardins des Tuileries and just across from the metro. It is where I create my collections, where my office and studio are located and most importantly it is my home.

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Stepping into the future: Bata Thailand’s dynamic transformation unveiled

Inside Retail

The tool can locate stocks in real time and expedite the shipment of the item directly to the shopper’s home address,” she stressed. Moreover, she said they had to be authentic to ensure high engagement rates. With a strong base of existing fans and the constant increase in new customers, retention is one of our important KPIs.

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APAC customers are becoming more discerning and demanding: WGSN’s Jess Tang

Inside Retail

She believes that brands, retailers and marketers can help consumers overcome digital fatigue by focusing on amplifying the tangible and inspiring returning consumers through engaging experiences that are beyond transactional.