Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

Customer Engagement 147

Customer Engagement Engagement Marketing Strategy 147

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

Retail Focus

NOVEMBER 7, 2022

Customers and the public are becoming more informed about sustainable development, as it has become closely linked to the environment. Fashion brands investments are more concentrated towards creating value for customers, engaging them, and engaging with them. If so, what?

Brand Management 130

Brand Management Fashion Management Perspective 130

Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. So how can physical retail stores replicate the experience and deliver an equally personalised interface for customers? ” No more these days, explains Hanns.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. The last few years forced many consumers to do new things from home like ordering groceries online, or attending virtual events. Cut through the noise.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. While some industry experts are saying that Myer’s optimistic take on its 0.1

Department Stores 264

Department Stores Planning Engagement Strategy 264

Inside Retail

JULY 12, 2023

This revolutionary change, once met with scepticism, is now being hailed as an opportunity to enhance consumer trust and forge stronger connections with audiences. It’s when customers voluntarily provide details about their preferences, interests, and needs. Zero-party data is held close to the vest by many in the industry.

Marketing 130

Marketing Customer Engagement Advertising Consumer 130

Inside Retail

MARCH 3, 2024

In the new retail economy, retailers are under pressure to optimise supply chain efficiency and provide seamless service for customers via multiple channels. Data analytics, often linked with automation, are proving to be a powerful tool for supply chain visibility and inventory management.

Tailored 130

Tailored Gifts Customer Engagement Strategy 130

Inside Retail

SEPTEMBER 5, 2022

Consumers expect more when they purchase online. If product images are fuzzy or blurred, and consumers cannot view products clearly in detail and from different angles, they are less likely to make a purchase. About the author: Mark Blitenthall is manager of services and customer engagement at GS1 Australia.

Customer Engagement 130

Customer Engagement Light Consumer Concept 130

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Social Media 147

Social Media Strategy Balance Engagement 147

Inside Retail

APRIL 29, 2021

Lacoste Japan, operator of the French premium casual brand, has collected zero-party data based on the consent of the consumer in preparation for the upcoming restrictions on the use of cookie data. Consumers were asked to choose their favourite long sleeve polo colours and vote against other colours. Campaign objectives.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

FEBRUARY 7, 2024

A recent global study conducted by the IBM Institute for Business Value sheds light on the escalating discontent among consumers with traditional shopping experiences, both in-store and online. The study reveals a significant appetite among consumers for AI-driven enhancements to their shopping journey.

Focal Point 130

Focal Point Shopping Consumer Engagement 130

Retailing Insight

MAY 2, 2024

But let’s be real, managing a bustling retail space can be a whirlwind of tasks – from inventory tracking to customer engagement and beyond. The magic formula is to have a clear strategy, targeted channels, and dedicated resources for managing your online presence effectively.

Social Media 52

Social Media Management Customer Engagement Engagement 52

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Pope believes younger consumers are more aware of the sustainability considerations of returns than older generations.

Balance 234

Balance Promotion Strategy Consumer 234

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. SMS has enabled us to quickly communicate new product launches, promotions, and any exciting events to our customers.

Marketing 278

Marketing Promotion Flow Strategy 278

Retail Focus

MAY 25, 2022

The news underlines the confidence in the Global Mutual managed scheme from the occupier community. This is making well-located outlets especially appealing as part of retail portfolios as brands navigate the changing shopping habits of the consumer public at large.”. This letting follows the opening of Quba and Co.

Outdoor 182

Outdoor Customer Engagement Space Engagement 182

Inside Retail

MARCH 6, 2023

Nadine Heubel, senior managing director of travel retail North America and global wholesale at Newmark, recently shared her insights regarding the latest in US brands, technology and trends that will shape the global retail landscape in 2023 and beyond. You can watch the Masterclass sponsored by Adobe here.

Shopping 243

Shopping Engagement Customer Engagement Curate 243

Retail Focus

NOVEMBER 7, 2023

They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers. Notably, statistics underscore the importance of this transformation: 32% of consumers seek in-store experiential moments. 58% are influenced by excellent past customer service.

Engagement 147

Engagement Customer Engagement Layout Display 147

Inside Retail

JUNE 5, 2023

In a recent webinar with Inside Retail , Neilsen director, media analytics and consumer research, Shruthi Babu told attendees that, at a time when customers are increasingly feeling inflationary pressures, retail catalogues have become an important way for shoppers to make buying decisions. Watch the full webinar here.

Social Media 130

Social Media Shopping Form Promotion 130

VMS

NOVEMBER 10, 2022

which specializes in customer engagement. Challenged to meet consumer demands for superior shopping experiences across numerous channels, Verint says this year’s holiday shopping season may be a reckoning for retailers in realizing the new reality of what it dubs “the automation imperative.”.

Customer Engagement 91

Customer Engagement Engagement Shopping Management 91

Inside Retail

NOVEMBER 2, 2023

Hearts On Fire appoints Dave Zhou as China GM By Anil Prabha Hearts On Fire, the internationally recognised jewellery brand, has appointed Dave Zhou as general manager of China, reporting to Rita Maltez, the brand’s global president. A search for a new president of Mainland China is well underway.

Customer Engagement 130

Customer Engagement Expansion Planning Management 130

Retail Focus

MAY 3, 2023

Wunderkind’s 2023 [GL1] WunderkIndex Report conducted in-depth research of 99 UK eCommerce brands, analysing on-site shopping journeys and customer engagement across both email and text channels over a six-month period.

Light 130

Light Tailored Promotion Customer Engagement 130

Inside Retail

AUGUST 1, 2023

As cost of living pressures continue to rise, a large proportion of their consumer base is pulling back on non-essential items to ensure they can afford to pay bills and other essentials. More and more, consumers are looking for an alternative to cheap, sugary chocolate from the supermarket.

Gifts 246

Gifts Customer Engagement Apparel Balance 246

Inside Retail

SEPTEMBER 25, 2023

Founded in 2005, the group has successfully built a conglomerate that speaks to the heart of Indonesian consumers. This helps drive customer engagement, increase conversion rates and foster customer loyalty and trust.

Tailored 130

Tailored Strategy Engagement Accessories 130

Inside Retail

OCTOBER 24, 2023

Daniel Broderick, New Era’s managing director for Asia Pacific, recently shed light on how this iconic brand aims to shape the future of fashion in the region. The current state of affairs “Malaysia has a growing economy and a strong consumer market, making it an attractive destination for expanding retail businesses.

Target Market 130

Target Market Social Media Fashion Tailored 130

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. said Lupe Prada, Senior Trade Marketing Manager for Gumtree. Key Recommendations to maximise Value in E-commerce.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

SEPTEMBER 21, 2023

The focus for BFCM has now shifted to delivering a seamless and personalised shopping experience aimed at engaging customers in a meaningful way. It’s become a complete game changer,” says Chris Haddad, CRM & e-commerce manager for Oz Hair and Beauty, which leverages Sinch MessageMedia for its multi-channel messaging campaigns.

Engagement 130

Engagement Strategy Promotion Customer Engagement 130

Inside Retail

DECEMBER 20, 2021

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. The interesting thing is we started to see a few retailers starting Black Friday and Cyber Monday a few days earlier and starting to pull some of that early customer engagement into their pipeline,” observed Ioakim.

Gifts 246

Gifts Shopping Customer Engagement Consumer 246

Inside Retail

MARCH 7, 2024

Birthday suit vice Against this backdrop, Australian fashion brand Nakedvice is on a mission to redefine accessible luxury with timeless designs that draw inspiration from vintage pieces and ‘90s nostalgia, aligning with emerging trends and consumer sentiments.

Apparel 130

Apparel Boutique Fashion Expansion 130

Inside Retail

JANUARY 24, 2022

E-commerce skyrocketed when the Covid-19 pandemic hit, as more consumers realised its ease and convenience. observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). Modern payment automation solutions simplify cash handling and allow staff at the checkout to focus on customer engagement and service.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

RetailMinded

SEPTEMBER 19, 2022

Emily Washcovnick, Senior Field Marketing Manager, Yelp. Michael Ashcraft, Senior Area Manager, Small Business Administration. Sessions on the agenda include: Mysteries Unveiled: Lessons in Marketing, Customer Engagement & How to Win More Sales. Steph Bechard, Retail Social Media Strategist, Crystal Media.

Social Media 98

Social Media Flow Customer Engagement Engagement 98

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Pope believes younger consumers are more aware of the sustainability considerations of returns than older generations.

Balance 130

Balance Promotion Strategy Consumer 130

Inside Retail

JULY 12, 2021

As consumers adapt to the new reality of living amidst uncertainty for the longer term, one thing is clear – the acceleration of e-commerce adoption sees no signs of stopping. . By ensuring a CX-focused identity layer, retailers are poised to minimise abandonment rates, enrich and optimise their customer engagements.

Social Media 147

Social Media Perspective Customer Engagement Art 147

Inside Retail

JULY 11, 2023

Sanae Inada, the General Manager of Rive Gauche, said this new branding initiative reflects the brand’s evolution over the last three decades. The delivery phenomenon During the height of the pandemic, the brand managed to weather the storm by focusing on partnering with delivery operators.

Reimagine 130

Reimagine Social Media Customer Engagement Management 130

Inside Retail

OCTOBER 11, 2023

A few years ago, it seemed like every new brand making noise in the market was adopting a direct-to-consumer (DTC) business model. The history and growth of DTC In the 2010s, early digital-native vertical brands (DNVB) such as Warby Parker and Glossier gained a lot of attention for their use of technology to reach consumers online.

Engagement 130

Engagement Strategy Consumer Marketing 130

Inside Retail

JUNE 15, 2021

Retailers and consumers have been urged — or forced — to take their transactions into the digital marketplace. New consumers. Gen Z (those born after 1997) is dramatically reshaping the consumer landscape in China and there are more than 300 million of them according to the latest census statistics. New brands . New operations.

Consumer 147

Consumer Strategy Engagement Marketing 147