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Retail’s returns challenge: How to balance customer demands and overheads

Inside Retail

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Retailers faced with rising delivery costs driven by shippers can implement several strategies to mitigate the problem, said Pope.

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Thankyou co-founder Daniel Flynn on balancing ‘work-life tension’

Inside Retail

In the early days, the process of landing those accounts and then properly managing them was a huge learning journey and often felt as though we had no idea what we were doing, but we’re proud of where we are today. DF: One of the most interesting parts of my role as managing director of Thankyou is that there are very few ‘typical days’.

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Don’t inbox-watch: How Officeworks’ merchandise GM balances his attention

Inside Retail

After almost 30 years in the retail industry, Officeworks general manager of merchandising Jim Berndelis has gained plenty of experience and life lessons. From there, I’ve worn many hats in our support office and in various roles across the merchandise function: from demand planning to buying to buying manager. JB: I love the garden!

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Why New Balance is putting people at the heart of its new store concept

Inside Retail

New Balance recently revealed a new retail concept store at Paragon Shopping Centre in Singapore centred on experience and carrying a curated selection of footwear and apparel that caters to athletes and fashion enthusiasts. Brand values Hefer said that the New Balance brand has always been known for quality, fit and craftsmanship.

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Retail’s returns challenge: How to balance customer demands and overheads

Inside Retail

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Retailers faced with rising delivery costs driven by shippers can implement several strategies to mitigate the problem, said Pope.

Balance 130
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What other retailers can learn from The Iconic’s approach to warehouse tech

Inside Retail

From robotics to artificial intelligence (AI), Warehouse Management Systems (WMS) to the internet-of-things, the vast majority of organisations either have, or are planning to install automation technology in their supply chain in 2023. In this digital era, data is the currency that drives success.

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How Japan’s love for denim is influencing Levi’s premium collections

Inside Retail

But this is not a replication of history, Inside Retail spoke to Nuholt Huisamen, managing director of Levi Strauss & Co for East Asia Pacific, about how nostalgia is fueling the future of the business. All with the ultimate goal of positioning Levi’s not only as a preservationist of denim culture but as a denim trendsetter.

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