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Navigating the fine line between AI, personalisation and engagement

Inside Retail

Armed with a huge depth of knowledge about an individual customer, from their browsing behaviour to their purchase patterns, both human and AI-powered agents can deliver exceptionally personalised service. Even if they haven’t bought a product yet, the behaviour of other customers may indicate that they will.

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Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

In this quest for the perfect balance between tradition and innovation, the premium and luxury sector represents a compelling case study that mirrors the challenges and potential transformations facing industries across the globe. The brand leverages these channels for product launches, brand campaigns, and customer engagement.

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Gamification can revolutionise retailers’ loyalty strategies

Inside Retail

With the value of mixing in-person and online loyalty initiatives already well recognised, gamification is the new tool to encourage engagement outside stores, inspiring customers, revealing new products and ultimately, increasing sales. Create a routine of gamification experiences for your customers.

Strategy 130
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How Viktoria & Woods proves quality never goes out of style

Inside Retail

At the moment our focus is providing a seamless customer experience online and in-store,” Woods said. “We We are a design-led business, with our own pattern makers, and sample machinists,” she added. “Our technology ecosystem is ever-changing. The key is to embrace tough times as opportunities for growth.

Boutique 263
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How Viktoria & Woods proves quality never goes out of style

Inside Retail

At the moment our focus is providing a seamless customer experience online and in-store,” Woods said. “We We are a design-led business, with our own pattern makers, and sample machinists,” she added. “Our technology ecosystem is ever-changing. The key is to embrace tough times as opportunities for growth.

Boutique 245
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“Building for the future”: Inside Endeavour Group’s plan for digital

Inside Retail

We’ve [been] building for the future by enhancing our digital customer engagement platforms, and introducing new retail formats, such as the Cellar by Dan Murphy’s, and Dan Murphy’s new neighbourhood stores,” said Endeavour Group chief executive Steve Donohue. “I Inside Dan Murphy’s The Cellar store at Lane Cove. per cent.

Planning 130
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Meet Daniel Broderick, a New Yorker helming New Era’s APAC operations

Inside Retail

He strives to strike a balance that resonates with both the brand’s heritage and the local market preferences. Additionally, customisation services provide an opportunity to showcase the brand’s craftsmanship, quality, and attention to detail, further enhancing brand loyalty and customer engagement.